您可在租约开始当日或之后入住Chaucer House Portsmouth。

3/4床比单人床大，比标准双人床略小。

建议网购“3/4床品”，也可选择小号双人床品。

所有样板间及官网图片均为对应房型的参考，非完全一致。您的房间将配备相同设施，仅布局略有差异。如对房间不满，请联系前台，如有空房可提供调换，可能产生费用。

抵达后可直接在前台领取钥匙。如需预约入住时段，请准时携带本人照片证件至前台，工作人员将为您准备钥匙。

只需携带有效照片证件（护照、驾照或国民身份证），无需打印租约或预订确认函。

可接受有效护照、驾照或国民身份证。若均无，请携带任何可证明身份的证件，工作人员将进行安全提问后发放钥匙。

建议提前计划退房前的清洁分工，您与室友共同负责清空橱柜、冰箱、冰柜并保持厨房整洁。

若室友未清洁即离开，您可自行选择是否打扫。任何清洁费用将由所有室友平摊，建议提前协调。

工作人员将在您抵达时为您办理入住并发放钥匙。如需预约时段，请准时到达。

您将获得新居及城市信息，并了解如需帮助可如何联系。

请勿携带任何非法物品。蜡烛及其他危险品亦禁止。

宠物不得带入，导盲犬或工作犬请提前联系说明。

禁止自带冰箱，医疗需求例外，请提前与房源团队确认。

可在amber网页查看房间标配清单。

除了探索周边、结识室友、大学注册外，还建议：

• 注册GP——通常可在校内完成
• 开设英国银行账户——大学国际办公室可协助
• 购买电视许可证——若房间有电视或计划用电脑看电视需办理
• 填写市政税豁免表

——全日制学生免市政税，但需提交豁免表。

As a full-time student you don’t need to pay council tax, but you may need to let your council know. For more information on how to do this in your city, please speak to your reception team. If you leave university during your Tenancy Agreement period you may then need to pay council tax. Please contact the reception if the student status changes.

When you book with us the personal items inside your room are automatically insured against fire, flood, theft and accidental damage by the residence insurance partners.

When you book with us, your room will be allocated at random. If you have a preference on who you'll be living with (for example same sex flatmates or postgraduate flatmates), you can contact us and we will try to meet your preferences, but we can't guarantee this as it is dependent on availability.

Already have a group of friends you want to live with? Book your group booking by reaching out to amber agent.

Yes, you can book a flat with friends. For more information please be in touch with amber agent.

Bedding is not provided in the properties. You will need to bring your own bedding to use when you arrive.

The property have partnered with UniKitOut, the UK's leading Student Kit supplier, so whether you need bedding, kitchen, bathroom, or everything - they have something for you. You can buy them from their online Shop.

No. For security reasons, the residence team can only give your room key directly to you.

The easiest way to check your block and room number is to login to My Account.

You'll find a summary of your booking in the 'My bookings' section.

Your flat number, floor, and block (where applicable) can also be found on your tenancy agreement.

All customers should follow their property’s rules on having guests. Please speak to your property team if you don’t know what these are.

You’ll need to bring your own pots, pans and other kitchen items

We have partnered with UniKitOut, the UK's leading Student Kit supplier, so whether you need bedding, kitchen, bathroom, or everything - they have something for you. You can buy them from our online Shop.

You can find out what’s in your flat in your welcome guide.

You can make your payment and check how much is due by logging into My Account. Please pay any charges as soon as possible to avoid receiving a late payment fee.

Speak with your flatmates in advance of check-out to make sure all cupboards and the fridge/freezer will be left empty. It’s important to work together so that the activity can be shared equally.

If any food or belongings are left in the kitchen, they'll need to apply a charge for them to be removed, and the charge will be split equally between everyone in the flat including yourself. If you are the last person to check-out of your flat, we recommended that you make the decision on any food left in the cupboards, fridge or freezer – you may want to take it with you, donate it to the foodbank or dispose of it responsibly.

Yes. You’re responsible for leaving your room clean and empty. You can recycle or donate unwanted items, and all rubbish must be disposed of responsibly. Any items left in your room will be removed, and they’ll need to apply a charge for this.

If you’re sharing a flat, it’s a good idea to find out when everyone is leaving so that the cleaning in your kitchen and hallway can be shared equally.

Please leave your kitchen / lounge / hallway clean and empty – don’t forget to clean inside the fridge and freezer, and to empty your cupboards to avoid cleaning charges. If there are any items or food left in the kitchen or hallway, then removal charges may apply.

All cleaning, damage and removal charges will be split equally between all tenants.

No. Unfortunately they're not able to store anything in the property after check-out, so you’ll need to take all of your belongings with you.

If you need to store your luggage locally, they've partnered with LOVESPACE who specialise in secure storage with collection and delivery options.

You must leave your room empty. If you left any belongings in your room or kitchen by mistake, please get in touch with the property straight away. They will remove the items and put them into safe storage at your property, where they will be kept for 14 days (from the day you checked out). You will need to contact your Property Team and make arrangements with them to collect your belongings. After the 14 days has passed, any uncollected items will be recycled, donated to charity, or disposed of responsibly

It may be difficult to park directly outside your property, so they recommend researching alternative parking in the area.

If an item in your flat has stopped working, please raise a maintenance request in their app before you check-out. If they are aware of items that need repairing in advance, and there has been no malicious damage, you won't be charged.

They need to be fair and consistent with their approach to damage charges, which is why they encourage you to complete the inventory thoroughly when you first move in. They document any damage on their own room checks so they will have a record of this damage, and can cancel any charges for damage you didn’t cause. Please speak to staff in your Property Team if you need to report damages before you check-out.

They do charge for damages, however, if the person responsible for causing the damage is willing to take full responsibility, then they will only charge that person. If no one accepts the responsibility for damages in a communal area, then the charge will be split equally between everyone in the flat.

It's better to report damages whilst you’re living with them so they can get it fixed, and you can avoid any charges when you leave.

If something has been damaged – even if by accident - please report it to a member of your Property Team straight away.

No. Your maintenance team will be happy to help with any repairs, so please log your maintenance request through their App.

If you have a credit on your account, you will be able to see this on your account statement. However, if you have an upcoming future instalment (within the next 10 days) any credit that has previously shown on your account will have now moved to offset the future instalment.

This means that any rent will be deducted less the amount that your account was in credit.

They cater for students of all abilities. From accessibility to neurodiversity, let’s work together to make student life easier for you. If there’s anything you need to tell us about before you arrive, they're here to listen and have a conversation on how they can make student life easier for you.

Let us know how they can help as far in advance as possible, so that they can make sure they accommodate you in the right way. You can contact by emailing the property or you can also take their pre-arrival disclosure form..

Any condition which specifically requires staff intervention or requires staff to be first responders e.g. a seizure alarm that requires staff to respond.

Alcohol free, designated quiet, vegan, vegetarian, dietary restrictive, or one specific gender flats.

Specialist desk furniture/equipment. (This may be funded by Disabled Students Allowance, reach out to your universities disability team for further information).

If you’ve got any allergies and you’re concerned about living in a shared flat, get in touch with the residence team and they can advise on the best steps to take and how to manage this with your flatmates.

If you’ve recently had an injury (such as a broken bone) or have a condition that will temporarily affect you, let the property team know as soon as possible so they can make sure all the right safety measures are in place for you.

You can email or fill out our pre-arrival disclosure form .They may also require you to complete a temporary PEEP form with the property team. If you have already checked in and would like to make a disclosure, please fill out the post-arrival disclosure form.

They've created virtual tours for most of the properties but if you would like to see the property in person, you can get in touch with the amber agent.

If you’ve not got a UK bank account, it’s important that you get one when you arrive.

It will save you time to look into it before you get to the UK, but there’s no need to worry if you’ve left it a little late. Each bank will have different requirements about what is needed from non-UK nationals to open a bank account.

It’s safe to say that you will need some form of identification, and proof of your residency and course here in the UK as standard. In most cases, you’ll also need a letter from the property to confirm your UK address, and they're happy to provide this for you.

They may well require more information and documentation, and may even need to arrange a meeting with you before this can be set up.

There are so many banks here in the UK, and each will have a slightly different policy.

If you are arriving later at night or early in the morning, simply call our Emergency Control Centre and they'll arrange for someone to come out and let you in.

It’s your responsibility to clean both your room and the shared areas of your flat.

Find guidance on keeping your room and flat clean and tidy from the residence team.

所有室友都有责任保持公共区域干净整洁。首先，尝试制定清洁轮值表。轮值表是大家共同保持整洁的关键。只需四个简单步骤：

列出需要定期完成的清洁任务

与室友商量谁负责哪项任务以及在哪一天

在对应日期栏写下每个人的任务

在对应日期完成任务，并在完成后打勾

如果制定轮值表并与室友沟通后仍无法让他们履行职责，请联系前台团队，他们会尽力协助。

向公寓管理团队获取保持房间及公寓整洁的指导。

公寓保持基础温度以防房间过冷。你可在房间内用温控器自行调节温度。

我们的公寓有两种温控器。最常见的一种只有一个“boost”按钮，按下后暖气将增强45分钟，可多次操作。

但一旦达到上限温度，便无法继续升温，再次按下按钮仅维持该温度。

部分楼宇配有五档温控器（关闭、低、中、高、boost），可先选档位，再用boost按钮升温45分钟。

达到设定温度后，除非温控器检测到温度下降，否则暖气不会再次启动。

通过我们预订后，房间内的个人物品由property Insurance承保。

如需理赔，请联系insurance Claim Centre。

Wi-Fi通话又称VoWiFi（Wi-Fi语音），可通过Wi-Fi网络拨打/接听电话及收发短信。在楼内按以下步骤操作：

Apple设备：

连接Glide Network并登录。

进入设置>电话>Wi-Fi通话>开启

Android设备：

连接Glide Network并登录。

进入设置>连接>WiFi calling>开启>设为“Wi-Fi优先”，确保连接Wi-Fi时默认使用Wi-Fi通话。

若连接困难，请检查以下事项：

清除浏览历史、Cookie与缓存

忘记该Wi-Fi网络后重新搜索

关闭防火墙——

连接成功后记得重新开启防火墙。

若仍无法连接或网络中断，请直接联系网络服务商。

网络服务商取决于你所住的公寓：

Glide Wi-Fi帮助

直接致电或邮件联系Glide。

University Wi-Fi帮助

若网络由学校提供，前台团队可协助。

不确定网络服务商时，请咨询前台团队。

When you choose to live with the property, access to up to 300Mb/s Wi-Fi is included in your rent. Connect up to 50 devices simultaneously, whether you're in the common room, study area or your bedroom, you're always connected.

Your Wi-Fi will be provided by Glide, unless it’s provided by your university. Glide delivers a Gigabit service with up to 1Gb on wired ports and 300MB on Wifi.You’ll be given further information on your internet provider when you arrive. In the meantime, you can check your Broadband and Wi-Fi availablity here.

Please be aware that some older devices may not be gigabit capable. Check your settings to find out more information on your connection.

How you connect to your Wi-Fi depends on the property you’re living in:

I've received a Passkey from Glide

Scan for available Wi-Fi networks, select

Glide-US-Resident

Enter your passkey

I haven’t received a Passkey from Glide

Scan for available Wi-Fi networks, select

Glide-US-Signup

or

US_Glide

Open a browser

Register your details on the Glide welcome screen

Help with Glide Wi-Fi

Get in touch with them directly by calling or by emailing.

Wi-Fi is included in your rent. If your internet is with Glide, you’ll have access to up to 300Mb/s and can connect up to 50 devices simultaneously. If your internet is provided by your university, they’ll be able to tell you your allowances.

The cost to use the laundry facilities in your building may differ slightly. Pricing information will be available once you've checked into your property.

You'll find information on the location of the laundry room at your property in your property Welcome guide. You'll be sent a link to this by email ahead of checking in.

They have dedicated on-site Service and Safety teams in all the cities – which means that there will always be someone around to help if you need them. Part of their job is doing patrols of the buildings and attending to incidents, so don't worry if there is nobody at reception. You can let them know that you need help by contacting them via the security call point located near your reception or front door, or by calling the Emergency Control Centre.

You can also raise a locked out request in the property app, which will connect you directly to the Emergency Control Centre if you are locked out.

A villavent helps to ventilate your flat by extracting old air and pumping fresh air into a room. You’ll find the villavent unit for your flat in your kitchen above the oven, and connecting vents in your bedroom and bathroom.

If you’re having problems with the temperature of your fridge, check the temperature control switch - this will indicate how cold the fridge is. You can find the control inside your fridge at the top.

If the drawers of your freezer are hard to open, you may need to defrost it.

All of our flats are fitted with Prefect temperature controls which you can use to adjust the temperature.

If your toaster, kettle or iron has stopped working, they can arrange a replacement for you to collect from reception.

Simply raise a maintenance request in the property app and a member of your property team will be in touch to let you know when you can collect your replacement.

Please note that the following exclusions apply:

Toasters in Aberdeen properties

Kettles and toasters in Portsmouth properties

Toasters and irons in Bournemouth properties

Kettles, toasters and irons at Calthorpe Court and Beech Gardens in Birmingham

Kettles, toasters and irons at Cathedral Park in Bristol

Kettles, toasters and irons in Cardiff properties (Except Blackweir Lodge which provides all)

Kettles and toasters at Bridgewater Heights and Mill Point in Manchester

Kettles, toasters and irons in Southampton properties

Your room is yours until the end of your contracted time listed in your Tenancy Agreement. That means you can leave anything you like in your room when you leave the property, for example the Christmas break.

There are a few things to remember to do before you leave your room:

Lock your bedroom door

Lock your windows and close your curtains

Take the rubbish out

Switch off the lights

Unplug your appliances

在租赁协议中列明的合同期内，房间始终归你使用。也就是说，如果合同涵盖圣诞节、复活节等假期，你无需在这些时段搬离。

许多公共区域内配有电视，部分卧室也自带电视——可在物业页面或欢迎指南中查看具体配置。入住前你会收到欢迎指南的链接。

若在卧室观看直播或点播电视，需单独办理TV licence；卧室牌照自动覆盖公共厨房。

若仅在公共厨房看电视，可与室友合办一张TV licence。住studio的学生如观看直播或点播，也需自行办理牌照。

连接方式视具体物业而定。大多数房间无天线接口，若使用智能电视，可通过Wi-Fi联网观看。

如观看直播或点播内容，需持有TV License。详情见www.tvlicensing.co.uk。

学生应遵守物业的访客规定；如不清楚，可咨询物业团队。

物业与Avon Fire and Rescue Service合作，超越法规要求制定消防政策。消防风险评估由具备Institution of Fire Engineers资质的评估员执行。

现场团队每周测试火警系统，并向所有新生讲解疏散路线及集合点，确保紧急情况下知晓如何行动。

楼内均设有紧急标识；如有疑问，可随时向工作人员咨询。

安全至上，防火亦如此。现场已配备安全设施，但你也需尽责：

保持门口及走廊畅通

常闭防火门，切勿支开

做饭时开启抽油烟机

烹饪时绝不离开

疲劳或受药物、酒精影响下勿做饭

切勿遮挡取暖器或在其上烘干衣物

切勿遮盖烟雾探测器

淋浴时开启浴室排风扇——蒸汽及除臭喷雾均可能触发烟感

勿使用故障电器

勿超载插座或拖线板；发热电器（如吹风机）必须单独插用

公共区域：

保持所有出口及走廊畅通

切勿支开公共防火门

发现防火门或消防设施故障立即报修

勿堵塞建筑紧急通道

熟悉逃生路线及集合点

仅在指定吸烟区吸烟，楼内禁止吸烟及电子烟

严禁破坏消防设备；勿擅动灭火器、火警系统、烟感（包括遮盖）、破玻按钮及安全出口标识。

火灾无论大小，均需迅速应对。保持冷静，按以下步骤行动：

听到警报立即撤离

离开公寓时关闭所有房门

走楼梯，切勿使用电梯

拨打999——不要假设他人已报警

在确认安全前勿返回公寓

房门背面通常贴有消防安全信息，入住后请先行阅读。

消防测试日、时间及集合点详见欢迎指南；选择城市及物业即可查看具体信息。

误报令人沮丧。它不仅打扰你，还可能让其他人在听到火警时变得松懈。永远不要假设火警只是误报，听到警报时务必疏散。

不过，你可以采取以下措施减少误报：

洗澡时关好浴室门，防止蒸汽触发火警

在浴室使用喷雾剂并开启排风扇

不要用衣物或其他物品遮盖卧室暖气

不要使用蜡烛

做饭时——稍微打开厨房窗户并关闭厨房防火门。不要无人看管烹饪。

如果你的破玻报警点损坏，请告知你的Unite Students团队

不要在楼内吸烟

如果你怀疑他人在楼内吸烟，请告知你的Unite Students团队

所有楼宇均为无烟楼宇，因此不允许在房间、公寓或公共区域吸烟或吸电子烟。他们设有指定的户外区域，供吸烟或吸电子烟的居民使用。现场设有烟蒂垃圾桶，请居民按需使用，保持环境整洁。

如需了解押金要求，请查看上方政策部分，或联系你的amber顾问。

关于担保人要求的详细信息，请参见上方政策部分，或联系你的amber顾问。

关于付款计划的更多信息，请参见上方政策部分，或联系你的amber顾问获取帮助。