Sadly, they do not allow pets at sites. However, they make an exception for residents who require the assistance of a trained and registered Service Dog or Assistance Dog.

Any requests for emotional support animals that are prescribed by a licensed mental health professional are assessed on a case by case basis.

Yes, you can specify where you would like your room to be – from those which are still available – at the time you book.

The online booking system will show the gender of those who have already booked a room in your chosen flat, if this information is available.

If you want to make a group booking with people you already know, for more information you can be in touch with amber agent.

Yes. If you’d like to share with friends, you can find and select rooms in the same flat on the booking portal. Alternatively, please speak to a member of the amber team and they will be happy to help you.

Yes, they can often arrange this. Please contact our amber team to see if they have availability to see it is possible to book your room for an early move in.

They offer free dual occupancy across a limited number of their studios where both residents are students.

You'll see the dual occupancy symbol next to the room number if it is available when you select the room via the floorplan. They'll ask for your partner's details during the booking stages. Both you and your partner must sign their tenancy agreement and have student status for the duration of the booking.

If your partner is not a full time student as well then unfortunately they cannot live with them.

No, accommodation is non-smoking. You may smoke outside in designated smoking areas. Please do not smoke anywhere near other residents’ windows, as the unwelcome smell of smoke can drift into their rooms.

Yes, they can arrange temporary storage for possessions you don’t want to take home with you. Just ask your Reception team for details.

No, it’s up to you when you come in. If returning late at night, please respect your fellow residents and keep noise to a minimum between 11pm and 7am.

Yes, the vast majority of their sites have a laundry room where you can wash and dry your clothes. These are operated by an independent provider, Circuit Laundry or Miele. You will need to pay to use the machines via a top-up card or their mobile app.

No, so please bring your own sheets, duvet, pillows, towels etc when you move in – or you may prefer to buy them locally on arrival.

No, drugs are not permitted and prohibited items will be confiscated. The tenancy agreement gives management the right to confiscate substances, including ‘legal highs’ without the consent of the resident.

Your post will be delivered to a lockable post box for your flat. Larger items or those that require a signature on delivery will be retained by Reception. You will be notified if Reception receive an item for you, and you should collect it as soon as possible.

To qualify as a resident for management you must confirm that you are a student at a higher education establishment in the UK.

他们的公寓是国际学生社区的家园，学生通常就读于不同院校，正是这种多样性让与他们同住成为一段收获满满的经历。

他们会定期组织社交活动，让你结识同住伙伴。现场会张贴海报告知即将举行的活动——或直接在前台咨询。

住户的安全与保障是他们的首要任务。所有公寓均完全符合现行安全标准；配备火灾报警系统及防火设备，并定期进行检测与疏散演练。建筑亦由外部独立顾问定期审计。

管理团队设有全职、高资质的健康与安全团队，定期巡查各公寓；同时委托国家认证服务商维护生命安全系统。此外，所有公寓每天24小时、每周7天均有工作人员值守。

他们持续审视安保、消防与安全标准方案。如需了解其消防安全的最新信息，请阅读消防安全更新。

公寓内不设餐厅或食堂，但大多数公寓提供自动售货机，可购买巧克力、薯片、饮料、冰淇淋及其他零食。

有，所有公寓均覆盖WiFi，全楼免费使用。网络由其合作伙伴ASK4提供。如连接遇到问题，可在入住时收到的欢迎手册中找到联系方式。

住户手册列有禁止物品清单，其中许多因消防安全被禁，如蜡烛、燃油炉、燃气器具、风扇式取暖器等。详见下方完整清单。如不确定某物品是否允许，请在入住前咨询现场团队。

任何情况下均禁止携带武器或毒品（包括“合法兴奋剂”）。

禁止携带：蜡烛、烟花、孔明灯、香、香炉、煤油、汽油、液化石油气及液化石油气器具、压缩气体及压缩气体器具、电饭煲（除非带有CE标志）、水烟壶、燃气炉、燃油炉、茶灯、卤素取暖器、裸露发热元件取暖器、风扇式取暖器、真圣诞树、主电压圣诞灯、便携式炉灶。

可在公寓房间详情页查看房间内已含物品。需自备或建议携带的物品包括：床上用品、毛巾、洗漱用品、卫生纸、基础厨房用具、衣架、电脑或笔记本。

他们已整理一份物品清单，供参考或抵达后购买。

不会，由你和室友负责。他们将保持建筑公共区域（如社交空间、前台、洗衣房）的清洁与整齐。

许多住户会制定轮值表，每人分担打扫任务。

Management Student Accommodation是全国标准规范成员。该规范旨在为大型学生公寓运营商设定最低专业管理标准，让住户安心享受专业服务。

规范确保住户获得良好的房屋管理标准，减少纠纷与误解，出现问题也能迅速解决。

更多信息请访问National Code网站。

所有公寓均设有适合残疾学生的房间，包括完全无障碍的轮椅客房。欲了解具体公寓可提供的房型，请直接联系该公寓。

他们理解大学阶段可能带来压力，初次离家的学生或会遇到困难。

大学承担主要的生活关怀责任，但现场员工受过培训，可提供初步、不突兀的关怀与支持。团队与大学的生活关怀及福利支持服务保持良好关系，并会为需要进一步帮助的学生进行转介。

在线维修门户允许学生随时报修，可通过管理App或登录管理账户访问。

与许多运营商不同，所有维修团队均驻场，因此大部分问题可在24小时内解决。对于无法自行处理的故障，仅使用通过严格审核的可信承包商。

他们已为所有签订management租赁协议的学生免费安排财物保险。

保障范围、理赔免赔额、如何理赔及升级选项详见此处。

他们提供以下房型：

独卫单间——配备床、采光良好的学习区、储物柜及独立淋浴间（含淋浴、洗手盆、马桶）。此类房间位于合住套间，与其他住户共用厨房与客厅。

共用区域配有烤箱、炉灶、微波炉、冰箱、冷柜、用餐区及沙发。此类房型深受新生欢迎，利于社交。Studio——独立套间，内设集成厨房与起居区，配备床、采光良好的学习区、储物柜及独立淋浴间（含淋浴、洗手盆、马桶）。Studio适合追求更多私密空间但仍想使用公共设施与社交区域的学生。

Apartment——部分公寓还提供独立成套的公寓，设施与Studio相同，但卧室独立且空间更大，深受情侣及希望合租的朋友欢迎。

不可以，禁止转租。

入住后，在有空房的前提下，您可申请调换房间，但需缴纳换房费。如需确认是否可换房，请联系现场经理。

关于押金要求，请查看上方政策说明，或直接联系您的amber顾问。

关于担保人要求，请查看上方政策说明，或咨询您的amber顾问。

关于付款计划，请查看上方政策说明，或联系您的amber顾问获取帮助。

可以。该物业部分studio提供免费双人入住名额，仅限双方均为全日制学生。预订时需提供两位租客信息，且双方均需签署租赁协议。如第二人非全日制学生，则无法入住双人studio。