抱歉，公寓禁止宠物。但对已受训并注册的服务犬或辅助犬例外。

由持证心理健康专业人士开具的情感支持动物申请将逐案评估。

可以，预订时可在剩余可选房间中指定偏好位置。

在线预订系统将显示已预订房间的性别（如有信息）。

若希望与认识的朋友共同预订，请联系amber代理获取更多信息。

可以。若想与朋友同住，可在预订门户选择同一公寓的房间。也可联系amber团队成员，他们将乐意协助。

通常可以安排。请联系amber团队确认是否有空房可提前入住。

部分studio提供免费双人入住，仅限双方均为学生。

在平面图选房间时，如该房支持双人入住，房间号旁会显示双人入住图标。预订阶段需填写伴侣信息。双方均须签署租赁协议并在整个租期内保持学生身份。

若伴侣非全日制学生，则无法同住。

禁止，公寓全面禁烟。可在室外指定吸烟区吸烟，请勿靠近其他住户窗户，以免烟味飘入。

可以，可安排临时寄存不想带回家的物品。详情请咨询前台。

无需，归寝时间自行决定。深夜返回时请尊重他人，23:00至7:00保持安静。

绝大多数公寓配有洗衣房，可自助洗衣烘干。由独立服务商Circuit Laundry或Miele运营，需通过充值卡或手机App付费使用。

不提供，请自带床单、羽绒被、枕头、毛巾等，也可抵达后在当地购买。

禁止，毒品及违禁物品将被没收。租赁协议授权管理方无需住户同意即可没收毒品及“合法兴奋剂”。

邮件将投递至公寓上锁的邮箱。大件或需签收包裹由前台代收，收到通知后请尽快领取。

须确认为英国高等教育机构的学生方可成为管理方住户。

公寓汇聚来自全球、就读于不同院校的国际学生，多元文化让居住体验更丰富。

管理方定期组织社交活动，可借此认识邻居。现场海报将预告活动，或直接询问前台。

The safety and security of their residents is their number one priority. All of their sites are fully compliant with current safety standards. Their accommodation has fire alarm systems in place as well as fire prevention equipment, and they carry out regular testing and evacuation drills. Their buildings are also regularly audited by external, independent consultants.

Management has a full-time, highly qualified, Health and Safety team who visit sites regularly. They also use accredited national providers to service and maintain life safety systems. Additionally, all sites have staff present 24 hours a day, seven days a week.

They are continually reviewing their programme of security, fire and safety standards. If you would like further information about their ongoing fire safety programme please read their fire safety update.

Their sites don’t have restaurants or cafeterias, but most sites provide vending machines where you can buy chocolate, crisps, drinks, ice cream and other snacks.

Yes, all their sites are equipped with WiFi, accessible throughout the building at no extra charge. This service is provided by their internet partners, ASK4. If you have any issues with connecting, you can find their contact details in the welcome pack you will receive on arrival.

Your resident handbook contains a list of prohibited items. This includes many items prohibited for fire safety reasons, such as candles, oil burners, gas appliances and fan heaters. Please see the full list below. If you need further guidance on whether an item is permitted or not, please ask your site team before you move in.

No weapons or drugs (including ‘legal highs’) are permitted under any circumstances.

They don’t allow: Candles, fireworks, Chinese lanterns, incense, incense burners, kerosene, petrol, LPG gas and LPG gas appliances, compressed gas and compressed gas appliances, rice cookers (unless CE marked), shisha pipes, gas burners, oil burners, tea lamps, halogen heaters, exposed element heaters, fan heaters, real Christmas trees, mains voltage Christmas lights, portable cooking stoves.

You can see what’s included in your room on the room details page for your management site. Among the things you will need, or may want, to bring are bedding, towels, toiletries, toilet paper, basic kitchen equipment, hangers, and a computer or laptop.

They have compiled a checklist of things you may want to bring - or buy when you arrive.

No, that’s down to you and your flatmates. They’ll keep the common areas of the building, like the social spaces, reception and laundry, clean and tidy.

Many residents put a rota together so each person in the flat does their bit to keep it clean.

Management Student Accommodation is a member of the National Codes of Standards. These are schemes designed to provide a minimum set of professional standards for larger student accommodation providers regarding their accommodation management. This offers residents peace of mind in knowing that they follow professional standards of service.

The codes ensure that residents receive good standards of housing management. Disputes and misunderstandings are reduced, and where problems do occur they are resolved quickly.

For further information, please visit the National Code website.

All management sites have rooms suitable for students with disabilities, including rooms that are fully wheelchair accessible. To check what is available at your child’s chosen site, it’s best to contact that site directly.

They understand that university can be a stressful time for students, and that those living away from home for the first time may encounter difficulties.

Universities undertake the main role in respect of pastoral care, however their site staff are trained to provide an initial level of unobtrusive care and support. Their teams have good relationships with university pastoral care and welfare support services, and will refer students who need additional assistance.

Their online maintenance portal allows students to log a fault at any time and is accessible via their management App or by logging into their management Account.

Unlike many providers, all their maintenance teams are based on site, so they fix most issues within 24 hours. For those they can’t fix ourselves, they use only trusted contractors who go through a vigorous approval process.

They’ve arranged contents insurance for all students who have an management tenancy agreement at no extra cost to them.

Details on what is covered, the policy excess when you want to make a claim and how to make a claim and options to upgrade your cover can be found here.

They offer the following types of accommodation:

En suite rooms – these rooms have a bed, study area with good lighting, storage and an en suite shower room with shower, washbasin and WC. These rooms are located in shared flats, where students share a kitchen and living area with other residents.

These are equipped with an oven, hob, microwave, fridge and freezer, a dining area and lounge. These rooms are popular with new students and encourage social interaction with other residents. Studios – their studios are self-contained, with integrated kitchen facilities and a living area. All have a bed, study area with good lighting, storage and an en suite shower room with shower, washbasin and WC. Studios are popular with students seeking more privacy, but still enjoy the use of all the onsite facilities and social areas.

Apartments – some of their sites also offer self-contained apartments. These have all the facilities of their studios, but with separate bedroom(s) and more living space. These are popular with couples, and friends who want to share accommodation.

No, the sublet are not allowed.

It may be possible to swap or change your room once you have moved in, subject to availability. A room change fee will apply. To find out if it’s possible for you to change room, please speak to the site manager.

To learn more about the deposit requirement, please check the policy section above, or feel free to reach out to your amber agent.

For more details about guarantor requirements, refer to the policy section above or connect with your amber agent.

有关付款计划的更多信息，请参阅上方的政策部分，或联系您的amber顾问寻求帮助。

可以，公寓在部分studio中提供免费双人入住，但两位入住者均须为全日制学生。预订时公寓会收集两位入住者的信息，且双方均须签署租赁协议。如第二入住者非全日制学生，则无法入住双人studio。