You can move in on or after the start date of your tenancy.

A 3/4 sized bed is larger than a single but slightly smaller than a standard double.

It's worth checking online for 3/4 sized bedding specifically as many stockists now offer this. Otherwise, they would recommend opting for bedding that fits a small to standard double bed.

All there show flats, and the images on there website, are representative of a particular room type unless labelled otherwise – however they are not identical. Your room will have all the same features and fittings, just in a slightly different set up. If you are unhappy with your room, please speak to the reception team. Where there are other rooms available they will offer these as an alternative. Please be aware that these requests may incur a charge.

You can collect your keys from reception when you arrive. Remember, if you have been asked to do so, make sure you have booked a check-in slot. At your allotted time, just come straight to the main reception with your photo ID and the team will have your keys ready and waiting for you.

You just need to bring a valid form of photo ID to prove who you are when you arrive. There’s no need to print off your tenancy agreement or booking confirmation. They can accept a valid passport, driving licence or national ID card as proof of ID.

They can accept a valid passport, driving licence or national ID card as proof of ID. If you don’t have any of these, please bring any proof of ID that you have. The team will check this and will need to ask a few security questions before they can provide you with your key.

It's a good idea to plan for your check-out in advance of the end of your tenancy, so you can share the cleaning responsibilities. You and your flatmates are equally responsible for leaving the cupboards, fridge, and freezer empty and the kitchen clean.

If your flatmates have left without cleaning the kitchen it is your choice whether you do the cleaning yourself. Any charges will apply to all flatmates – yourself included – so they recommend putting in the effort to organise this ahead of everyone leaving.

The team will be ready and waiting to check you in when you arrive, and give you the keys to your new room. If you have been asked to book a time slot for arrival, please make sure you stick to this.

You will receive information on your new home and city and they'll let you know what to do if you need any help or support while settling in.

Please leave anything illegal out of your new home. Candles and other hazardous items are not allowed either.

Unfortunately you'll need to leave any pets at home too. If you need a guide dog or working dog to assist you, please get in touch to discuss your options.

Fridges are another no-no. However, they do make some exceptions, for example if you’ve got a medical reason to have one. You'll need to check this with your property team before you move in.

You can find out what’s included in your room by checking the information for your room type on your amber webpage.

Aside from exploring the local area, meeting your flatmates and enrolling at your university, you should also consider the following;

• Register with a GP – you can often do this on your university campus
• Open a UK bank account – your university’s international office should be able to help you with this
• Get a TV Licence – if you’ve got a TV in your flat or plan to watch TV online on your laptop you’ll need to get a TV licence.
• Fill in the Council Tax Exemption Form

– As a full-time student you don’t need to pay council tax but you will need to provide them with your Council Tax Exemption Form.

As a full-time student you don’t need to pay council tax, but you may need to let your council know. For more information on how to do this in your city, please speak to your reception team. If you leave university during your Tenancy Agreement period you may then need to pay council tax. Please contact the reception if the student status changes.

When you book with them the personal items inside your room are automatically insured against fire, flood, theft and accidental damage by the residence insurance partners.

When you book with us, your room will be allocated at random. If you have a preference on who you'll be living with (for example same sex flatmates or postgraduate flatmates), you can contact them and they will try to meet your preferences, but they can't guarantee this as it is dependent on availability.

Already have a group of friends you want to live with? Book your group booking by reaching out to amber agent.

Yes, you can book a flat with friends. For more information please be in touch with amber agent.

Bedding is not provided in the properties. You will need to bring your own bedding to use when you arrive.

The property have partnered with UniKitOut, the UK's leading Student Kit supplier, so whether you need bedding, kitchen, bathroom, or everything - they have something for you. You can buy them from their online Shop.

No. For security reasons, the residence team can only give your room key directly to you.

The easiest way to check your block and room number is to login to My Account.

You'll find a summary of your booking in the 'My bookings' section.

Your flat number, floor, and block (where applicable) can also be found on your tenancy agreement.

All customers should follow their property’s rules on having guests. Please speak to your property team if you don’t know what these are.

You’ll need to bring your own pots, pans and other kitchen items

They have partnered with UniKitOut, the UK's leading Student Kit supplier, so whether you need bedding, kitchen, bathroom, or everything - they have something for you. You can buy them from there online Shop.

You can find out what’s in your flat in your welcome guide.

You can make your payment and check how much is due by logging into My Account. Please pay any charges as soon as possible to avoid receiving a late payment fee.

Speak with your flatmates in advance of check-out to make sure all cupboards and the fridge/freezer will be left empty. It’s important to work together so that the activity can be shared equally.

If any food or belongings are left in the kitchen, they'll need to apply a charge for them to be removed, and the charge will be split equally between everyone in the flat including yourself. If you are the last person to check-out of your flat, they recommended that you make the decision on any food left in the cupboards, fridge or freezer – you may want to take it with you, donate it to the foodbank or dispose of it responsibly.

Yes. You’re responsible for leaving your room clean and empty. You can recycle or donate unwanted items, and all rubbish must be disposed of responsibly. Any items left in your room will be removed, and they’ll need to apply a charge for this.

If you’re sharing a flat, it’s a good idea to find out when everyone is leaving so that the cleaning in your kitchen and hallway can be shared equally.

Please leave your kitchen / lounge / hallway clean and empty – don’t forget to clean inside the fridge and freezer, and to empty your cupboards to avoid cleaning charges. If there are any items or food left in the kitchen or hallway, then removal charges may apply.

All cleaning, damage and removal charges will be split equally between all tenants.

No. Unfortunately they're not able to store anything in the property after check-out, so you’ll need to take all of your belongings with you.

If you need to store your luggage locally, they've partnered with LOVESPACE who specialise in secure storage with collection and delivery options.

You must leave your room empty. If you left any belongings in your room or kitchen by mistake, please get in touch with the property straight away. They will remove the items and put them into safe storage at your property, where they will be kept for 14 days (from the day you checked out). You will need to contact your Property Team and make arrangements with them to collect your belongings. After the 14 days has passed, any uncollected items will be recycled, donated to charity, or disposed of responsibly

It may be difficult to park directly outside your property, so they recommend researching alternative parking in the area.

如果您公寓内的物品出现故障，请在退房前通过他们的App提交维修申请。如果他们提前知晓需维修项目且不存在恶意损坏，您将不会被收费。

他们必须公平、一致地处理损坏赔偿，因此建议您在首次入住时完整填写物品清单。他们会自行记录房间检查中发现的任何损坏，因此该损坏已有记录，可取消您非自身造成的损坏费用。如需在退房前申报损坏，请联系您的Property Team工作人员。

他们确实会对损坏收费；然而，若造成损坏的责任人愿意承担全部责任，则仅向该人收费。若公共区域内无人认领损坏责任，费用将由公寓内所有住户均摊。

最好在居住期间就主动报修，以便及时修复，避免退房时产生费用。

无论是否故意——只要物品受损，请立即向Property Team工作人员报告。

不可以。维修团队乐于协助处理任何维修，请通过他们的App提交维修申请。

若您的账户存在余额，可在账单中查看；但若您未来10天内有一笔待缴分期款，原先显示的余额将自动用于抵扣该笔分期。

这意味着应付租金将扣除账户余额后重新计算。

他们为所有能力的学生提供服务。从无障碍设施到神经多样性，让我们一起让留学生活更轻松。若您抵达前有任何需求，欢迎告知，他们乐于倾听并共同寻找解决方案。

请尽可能提前告知，以便他们妥善安排。您可发送邮件至公寓，或填写pre-arrival disclosure form。

任何需工作人员介入或作为第一响应者的状况，例如需工作人员响应的癫痫报警器。

无酒精、指定安静、纯素、素食、饮食限制或单一性别公寓。

专用桌椅/设备。（可能由Disabled Students Allowance资助，请联系学校残障服务团队获取更多信息）。

若您有任何过敏并担心合住，请联系公寓前台团队，他们将提供最佳建议并协助您与室友共同管理。

若您近期受伤（如骨折）或有暂时影响您的状况，请尽快告知公寓团队，以便他们为您落实必要的安全措施。

您可发送邮件或填写pre-arrival disclosure form。他们可能还需您与公寓团队共同完成临时PEEP表格。若已入住并希望披露，请填写post-arrival disclosure form。

他们已为大多数公寓制作了虚拟看房视频；若您希望实地看房，可联系amber agent。

若您尚未拥有英国银行账户，抵达后务必尽快办理。

提前了解可节省时间，但若稍晚办理也无需担心。各银行对非英国国民的开户要求略有不同。

通常您需提供身份证明、在英国的居住证明及课程证明。大多数情况下还需公寓出具的地址确认信，他们乐于为您提供。

银行可能要求更多资料，甚至需预约面谈后方可开户。

英国银行众多，政策略有差异。

若您深夜或清晨抵达，只需拨打Emergency Control Centre，他们将安排人员为您开门。

您需自行打扫房间及公寓公共区域。

可向公寓前台团队获取保持房间及公共区域整洁的指导。

所有室友都有责任保持公共区域干净整洁。首先，尝试制定清洁轮值表。轮值表是大家共同保持整洁的关键。只需四个简单步骤：

列出需要定期完成的清洁任务清单

与室友商量谁负责哪项任务，以及在哪一天完成

在对应日期栏写下每个人的任务

在对应日期完成任务，并在完成后打勾

如果制定轮值表并与室友沟通后仍无法让他们履行职责，请联系前台团队，他们会尽力协助。

向公寓管理团队获取关于保持房间和公寓整洁的指导。

公寓会维持基础温度，防止房间过冷。你可在房间内找到温控器，自行调节室温。

公寓内有两种温控器。最常见的是单键增压型，按下增压键后，供暖将持续45分钟，可多次操作。

一旦达到上限温度，便无法继续升温；再次按键仅维持该温度。

部分楼宇配备五档温控器（关闭、低、中、高、增压）。先选择档位，再按增压键可临时升温45分钟。

达到设定温度后，除非温控器检测到温度下降，否则供暖不会再次启动。

预订后，房间内的个人物品已包含财产保险。

如需理赔，请联系保险理赔中心。

Wi-Fi通话又称VoWiFi（Wi-Fi语音），可通过Wi-Fi网络拨打/接听电话及收发短信。在公寓内按以下步骤操作：

苹果设备：

确保已连接并登录Glide Network。

前往设置>电话>Wi-Fi通话>开启

安卓设备：

确保已连接并登录Glide Network。

前往设置>连接>Wi-Fi通话>开启>设为“优先使用Wi-Fi”，确保连接Wi-Fi时默认使用Wi-Fi通话。

若连接困难，请检查以下事项：

清除浏览历史、Cookie与缓存

忘记该Wi-Fi网络后重新搜索

关闭防火墙——

连接成功后记得重新开启防火墙。

若仍无法连接或网络中断，请直接联系网络服务商。

网络服务商因公寓而异：

Glide Wi-Fi帮助

致电或邮件联系Glide。

大学Wi-Fi帮助

若网络由学校提供，前台团队可协助。

不确定网络服务商时，请咨询前台团队。

When you choose to live with the property, access to up to 300Mb/s Wi-Fi is included in your rent. Connect up to 50 devices simultaneously, whether you're in the common room, study area or your bedroom, you're always connected.

Your Wi-Fi will be provided by Glide, unless it’s provided by your university. Glide delivers a Gigabit service with up to 1Gb on wired ports and 300MB on Wifi.You’ll be given further information on your internet provider when you arrive. In the meantime, you can check your Broadband and Wi-Fi availablity here.

Please be aware that some older devices may not be gigabit capable. Check your settings to find out more information on your connection.

How you connect to your Wi-Fi depends on the property you’re living in:

I've received a Passkey from Glide

Scan for available Wi-Fi networks, select

Glide-US-Resident

Enter your passkey

I haven’t received a Passkey from Glide

Scan for available Wi-Fi networks, select

Glide-US-Signup

or

US_Glide

Open a browser

Register your details on the Glide welcome screen

Help with Glide Wi-Fi

Get in touch with them directly by calling or by emailing.

Wi-Fi is included in your rent. If your internet is with Glide, you’ll have access to up to 300Mb/s and can connect up to 50 devices simultaneously. If your internet is provided by your university, they’ll be able to tell you your allowances.

The cost to use the laundry facilities in your building may differ slightly. Pricing information will be available once you've checked into your property.

You'll find information on the location of the laundry room at your property in your property Welcome guide. You'll be sent a link to this by email ahead of checking in.

They have dedicated on-site Service and Safety teams in all the cities – which means that there will always be someone around to help if you need them. Part of their job is doing patrols of the buildings and attending to incidents, so don't worry if there is nobody at reception. You can let them know that you need help by contacting them via the security call point located near your reception or front door, or by calling the Emergency Control Centre.

You can also raise a locked out request in the property app, which will connect you directly to the Emergency Control Centre if you are locked out.

A villavent helps to ventilate your flat by extracting old air and pumping fresh air into a room. You’ll find the villavent unit for your flat in your kitchen above the oven, and connecting vents in your bedroom and bathroom.

If you’re having problems with the temperature of your fridge, check the temperature control switch - this will indicate how cold the fridge is. You can find the control inside your fridge at the top.

If the drawers of your freezer are hard to open, you may need to defrost it.

All of there flats are fitted with Prefect temperature controls which you can use to adjust the temperature.

If your toaster, kettle or iron has stopped working, they can arrange a replacement for you to collect from reception.

Simply raise a maintenance request in the property app and a member of your property team will be in touch to let you know when you can collect your replacement.

Please note that the following exclusions apply:

Toasters in Aberdeen properties

Kettles and toasters in Portsmouth properties

Toasters and irons in Bournemouth properties

Kettles, toasters and irons at Calthorpe Court and Beech Gardens in Birmingham

Kettles, toasters and irons at Cathedral Park in Bristol

Kettles, toasters and irons in Cardiff properties (Except Blackweir Lodge which provides all)

Kettles and toasters at Bridgewater Heights and Mill Point in Manchester

Kettles, toasters and irons in Southampton properties

Your room is yours until the end of your contracted time listed in your Tenancy Agreement. That means you can leave anything you like in your room when you leave the property, for example the Christmas break.

There are a few things to remember to do before you leave your room:

Lock your bedroom door

Lock your windows and close your curtains

Take the rubbish out

Switch off the lights

Unplug your appliances

你的房间在租赁合同所列的合约期满前都归你使用。也就是说，如果合同涵盖圣诞或复活节等假期，你无需在这些时段搬出。

许多公共区域内配有电视，部分卧室也自带电视——你可在房源页面或入住指南中查看具体配置。抵达前你会收到入住指南的链接。

若在卧室观看直播或点播电视，需持有电视牌照；卧室牌照自动覆盖公共厨房。

若仅在公共厨房看电视，可与室友合办一张电视牌照。入住studio的学生如观看直播或点播，也需自行办理电视牌照。

房间连接方式视具体物业而定。大多数房间无天线接口，若使用智能电视，可通过Wi-Fi连接。

如观看直播或点播，需持有TV License。详情访问www.tvlicensing.co.uk。

学生应遵守物业的访客留宿规定；如不清楚，可咨询物业团队。

物业与Avon Fire and Rescue Service合作，超越法规要求完善住宅、政策与程序。消防风险评估由具备Institution of Fire Engineers资质的资深评估员执行。

现场团队每周测试火警系统，并向所有新生讲解疏散路线与集合点，确保紧急情况下知晓应对措施。

楼内各处均设紧急标识；如有疑问，可随时向工作人员咨询。

安全至上，公寓防火同样重要。现场已配备安全设施与系统，但你也需尽一份力。

以下是在公寓内防火的最佳做法：

保持门口与走廊畅通无阻

常闭防火门，切勿用物品卡住

烹饪时开启抽油烟机

做饭时绝不离开灶台

疲劳或受药物、酒精影响下勿做饭

切勿遮盖取暖器或在上面烘衣

切勿遮挡烟雾探测器

淋浴时开启浴室排风扇——蒸汽甚至除臭剂喷雾都可能触发烟感

勿使用故障电器

避免插座或拖线板过载（发热电器如吹风机等必须单独使用插座）

在楼内：

保持所有出口与走廊无遮挡

切勿卡住公共防火门

发现防火门或设备故障立即上报

勿阻挡建筑紧急通道

熟悉逃生路线与集合点

仅在指定吸烟区吸烟，楼内禁止吸烟或电子烟

请记住，破坏消防设备违法。勿擅动灭火器、火警系统、烟感器（包括遮盖）、破玻按钮与紧急出口标识。

若公寓起火，无论大小，请迅速行动，切勿惊慌，按以下步骤执行：

听到警报立即撤离

离开公寓时关闭所有房门

走楼梯，切勿使用电梯

拨打999——勿假设他人已报警

在确认安全前勿返回公寓

公寓门后通常贴有消防安全信息，入住后请先行熟悉。

火警测试日、时间及集合点详见入住指南。选择城市与物业即可查看具体信息。

误报令人困扰，不仅打扰你，也可能使他人对火警松懈。切勿假设警报为误报，听到后必须疏散。

以下做法可减少误报：

淋浴时关好浴室门，防止蒸汽触发警报

在浴室使用喷雾剂并开启排风扇

勿用衣物等遮盖卧室取暖器

勿使用蜡烛

做饭时微开窗并关闭厨房防火门，切勿离灶。

若破玻按钮损坏，请告知Unite Students团队

楼内禁止吸烟

若发现他人可能在楼内吸烟，请告知Unite Students团队

所有建筑均为无烟楼，房间、公寓及公共区域均禁止吸烟或电子烟。设有指定户外吸烟区，请使用者前往该区域并正确使用现场的烟蒂桶，保持环境整洁。

关于押金要求，请查看上方政策部分，或联系你的amber顾问。

关于担保人要求，详见上方政策部分，或咨询你的amber顾问。

关于付款计划，请参见上方政策部分，或联系你的amber顾问获取帮助。