You can choose to keep your current room or a different one. If you fancy a change and want to book a new room type, this can either be at your current accommodation or another city.

Your tenancy agreement, which was signed at the point of you accepting your accommodation, will show the date that your tenancy begins – which is also your arrival date.

Depending on availability, some accomodations do offer early arrival. They know that plans change, sometimes unexpectedly, which is why they offer flexible tenancies

The Accommodation teams will match you to a room and flat based on any additional requirements you have outlined in your booking, but this can’t always be guaranteed.

Guests may stay for a maximum of three nights per week, unless otherwise approved by the accommodation team.

You’ll need to register to enable your policy and see:

• What is and isn’t covered
• Key exclusions - where cover isn’t provided
• Policy excess – the amount you pay when you make a claim
• How to make a claim
• Personalise cover

The accommodation teams are available 24/7 to support you with any concerns around anti-social behaviour in your property. You can contact the residence team via the property telephone, live chat or email or speak to one of the team in reception. They can then take appropriate action. This might include speaking to the resident(s) in question about the obligations in their tenancy agreement and the effect of their behaviour on others, or informing their guarantor, university or other authorities. If you witness an incident where there is immediate risk to others, you should alert emergency services by ringing 999 immediately.

Shared flat

This is the most common room type booked by a group of friends. Shared flats, with or without individual en-suites, go from three bedrooms to ten, so you can live with a smaller or bigger group of friends. You will need to speak to your property team directly about their shared flat availability, to make sure you’re booking the one that’s right for you.

Two-bedroom apartment

If it’s just you and one other mate, then you might prefer a two-bedroom

apartment rather than a shared flat. You’ll have your own bedrooms and a shared bathroom and kitchen/living area, which will be easier to keep tidy with just two of you! Only select properties have two-bedroom apartments, so be sure to double check on the property page when making your booking.

Only Studio rooms, of any style, can be booked under a dual occupancy.

Yes, to qualify for dual occupancy both the lead customer and the second tenant must be enrolled at university.

During the first part of the booking process, there is the option to request an accessible room. This enables our property teams to find the most suitable room for you that meets all your needs.

There is a dedicated ‘Additional information’ section during the booking process, which allows you to make a note of your living preferences and any additional requirements you might need. Once you have completed your booking, your property team will be able to see the information you have added and allocate you a room based on your preferences.

尽早预订住宿永远不嫌早！提前预订能让你安心，把大学待办清单中最重要的一项打勾。

如果你已入住该物业，一旦开放续订就立即重新预订，可锁定你现在的房间，还不用打包搬家！

作为住户，只需联系amber顾问，即可快速便捷地续订原房。

物业位置与配套至关重要，尤其当你初到新城市。无论全日制在校还是混合学习，都得熟悉新环境。

选最后时段学生公寓时，重点考虑：

• 公寓到校区和市中心的距离
• 额外配套：自习室、公共社交区、健身房等
• 哪种房型让你离家生活最舒适

物业团队绝不希望你住得不舒服，只要力所能及，都会帮你改善。

想换房请直接联系物业团队，他们能查看空房并告知可调换的房源。

注意：不能换到等级低于现房的房型。例如你住ensuite silver，空房只剩ensuite bronze，则无法调换；但若有ensuite gold空房，可升级换房。

预订时提出的额外要求，物业团队会尽力安排，但需视当时房源情况而定，无法保证100%满足。

写论文、打游戏、刷剧都放心，全楼覆盖免费Wi-Fi。

让你随时与家人朋友连线，同时保障学习不断网，是物业生活体验的核心。

租金已含高速Wi-Fi，不限流量、无隐藏费用。

在线入住指南会提供Wi-Fi连接方法，入住当天也会发放连接手册。

设备不会自动联网，需手动逐一连接。

住户可直接联系网络供应商，联系方式见入住时发放的Wi-Fi手册。若整栋断网或需临时维护，物业团队会提前通知。

• 供应商：ASK4
• 设备数：6
• 无线带宽：100 MB
• 有线带宽：200 Mbps

网速会因时段波动，例如19:00-23:00高峰或后台上传、安全扫描等。

房内已覆盖个人Wi-Fi；如需在公共区域联网，请向前台索取访客账号。

可通过前台、邮件、电话或物业App联系物业团队报修。

团队会把工单录入系统，由内部维修组跟进。报修时请尽量详细描述问题，以便准备工具或联系外部承包商。

视故障严重程度而定，紧急维修目标4小时内响应。

前台录入工单后系统会自动分级。马桶溢出、停水停电属紧急；换灯泡或加家具为一般。

若需外部专业维修，物业会提前告知，通常涉及大门、电梯、水电、CCTV等。能内部解决就尽量不外委。

From 24/7 onsite support to comprehensive signposting, they've got your best interests at heart around the clock.

Wherever you are in your student journey, you may end up facing pressures related to uni life on top of all the stresses and anxieties that modern life can throw your way.

Knowing where to turn when times get tough can really help to give you peace of mind, so you can look after your mental health while you’re living in student accommodation.

Anti-social behaviour can be any behaviour that causes, or may cause, distress, nuisance, annoyance, alarm or harassment to other residents, Property team members, contractors, visitors to the property or the wider community. For example, playing loud music late at night, using illegal drugs, smoking in your flat or using threatening or abusive language towards other residents or residence team members.

The property teams are available 24/7 to support you with any concerns around anti-social behaviour in your property. You can speak to one of the team in reception or contact them via the property telephone, live chat or email.

They can then take appropriate action. This might include speaking to the resident(s) in question about the obligations in their tenancy agreement and the effect of their behaviour on others, or informing their guarantor, university or other authorities.

If you witness an incident where there is immediate risk to others, you should alert emergency services by ringing 999 immediately.

If you are an overseas student planning to study at university in the UK, then you will need to apply for a student visa before arriving.

Before you can complete your visa application, there are a few things you need to make sure you have:

• an unconditional offer of a place on a course from a licenced student sponsor (university or college). If your place of study is a licenced student sponsor, they will be able to send you your reference number (also known as CAS (Confirmation of Acceptance for Studies)) which you will need to add to your visa application
• proof of English language skills. Your university or college will let you know if you need to pass an exam by an approved provider
• A valid passport or travel documents.

These are the essentials you’ll need before making your application. Other information and documentation you may be asked for include:

• Proof your parent(s) or guardian(s) consent to you studying in the UK (only required if you are under 18 years of age)
• Certificates of education
• Proof of finances and that you have enough money to support yourself and pay for your university course.

The official UK Government website states that you will receive a decision with three weeks, however this may be longer or shorter depending on when you submit your application and if further documentation and information is required.

If you have all the required documentation then we suggest applying as soon as possible, so if there are any delays in receiving your visa, you have plenty of time to enquire ahead of your check in date. UCAS suggests applying before August, as this is the busiest time for student visa applications and you may not receive a decision in time.

If you're coming to the UK from overseas, travelling light will make the experience less stressful.

To learn more about the deposit requirement, please check the policy section above, or feel free to reach out to your amber agent.

For more details about guarantor requirements, refer to the policy section above or connect with your amber agent.

For more information on payment plans, refer to the policy section above, or contact your amber agent for assistance.