您需要自带锅碗瓢盆和其他厨房用品。他们与英国领先的学生用品供应商 UniKitOut 合作，因此无论您需要床上用品、厨房用品、浴室用品还是其他所有用品，他们都能满足您的需求。

如果您公寓中的某件物品停止工作，请在退房前通过应用程序提出维修请求。如果他们提前知道需要维修的物品，并且没有恶意损坏，则不会向您收取费用。

不可以。如果您无法亲自归还钥匙，请与我们联系，以便他们建议您如何安全地归还钥匙。

您有责任清洁您的房间和公寓的共用区域。

所有室友都有责任保持公共区域的干净整洁。首先，尝试制定清洁轮班表。轮班表是共同保持房间清洁的关键。只需四个简单的步骤：列出需要完成的常规清洁任务

• 和你的室友商量谁在哪天做什么
• 在相关日期栏中写下每个人的每项任务
• 在相关的日期完成你的任务，完成后勾选方框

如果在制定轮班表并与室友沟通后，你仍然无法让他们尽到自己的责任，请与接待处的团队联系，他们会尽力提供帮助。

The cost to use the laundry facilities in your building may differ slightly. Pricing information will be available once you've checked into your property.

You'll find information on the location of the laundry room at your property in your property Welcome guide. You'll be sent a link to this by email ahead of checking in.

They have dedicated on-site Service and Safety teams in all the cities – which means that there will always be someone around to help if you need them. Part of their job is doing patrols of the buildings and attending to incidents, so don't worry if there is nobody at reception. You can let them know that you need help by contacting them via the security call point located near your reception or front door, or by calling the Emergency Control Centre.

You can also raise a locked out request in the property app, which will connect you directly to the Emergency Control Centre if you are locked out.

A villavent helps to ventilate your flat by extracting old air and pumping fresh air into a room. You’ll find the villavent unit for your flat in your kitchen above the oven, and connecting vents in your bedroom and bathroom.

If you’re having problems with the temperature of your fridge, check the temperature control switch - this will indicate how cold the fridge is. You can find the control inside your fridge at the top.

If the drawers of your freezer are hard to open, you may need to defrost it.

All of our flats are fitted with Prefect temperature controls which you can use to adjust the temperature.

If your toaster, kettle or iron has stopped working, they can arrange a replacement for you to collect from reception.

Simply raise a maintenance request in the property app and a member of your property team will be in touch to let you know when you can collect your replacement.

Please note that the following exclusions apply:

Toasters in Aberdeen properties

Kettles and toasters in Portsmouth properties

Toasters and irons in Bournemouth properties

Kettles, toasters and irons at Calthorpe Court and Beech Gardens in Birmingham

Kettles, toasters and irons at Cathedral Park in Bristol

Kettles, toasters and irons in Cardiff properties (Except Blackweir Lodge which provides all)

Kettles and toasters at Bridgewater Heights and Mill Point in Manchester

Kettles, toasters and irons in Southampton properties

Your room is yours until the end of your contracted time listed in your Tenancy Agreement. That means you can leave anything you like in your room when you leave the property, for example the Christmas break.

There are a few things to remember to do before you leave your room:

Lock your bedroom door

Lock your windows and close your curtains

Take the rubbish out

Switch off the lights

Unplug your appliances

Your room is yours until the end of your contracted time listed in your Tenancy Agreement. That means, if your contract covers holiday periods like Christmas and Easter, you won't need to move out during these times.

There are TVs in many of the communal areas, and some bedrooms include TVs too - you can check what's available at your property on your property page or in your welcome guide. You'll be sent a link to your welcome guide before you arrive.

You will need a TV licence for your bedroom if you’re watching TV live or on-demand, and if you have a TV licence for your bedroom this automatically covers the communal kitchen too.

If you just want to watch TV in the communal kitchen, then you and your flatmates can arrange a single TV licence together. Students living in a studio will also need to arrange their own TV licence if you plan to watch TV live or on-demand.

How you connect a TV in your room will depend on the property you’re living in. Most of our rooms don't have aerial points, but if you have a Smart TV you can connect through Wi-Fi.

If you plan to watch live or on demand TV, you’ll require a TV License. For more information on this, visit www.tvlicensing.co.uk.

Students should follow their property’s rules on having guests. If they don’t know what these are, they should speak to their property team.

The property work with Avon Fire and Rescue Service to go above and beyond what the fire safety regulations demand from our homes, policies, and procedures. The fire risk assessments are done by experienced assessors who are members of the Institution of Fire Engineers.

On-site teams test our fire alarms every week, and show all new arrivals their evacuation routes and assembly points - so they know exactly what to do in an emergency.

You'll find emergency signage located throughout each building, but if you’re ever unsure or worried, you can speak to staff who’ll be happy to explain where you’d need to go.

Nothing is more important than your safety, and that includes keeping safe from fire in your flat. There’s safety equipment and systems on site that help to keep you safe every day, but there’s a part for you to play too.

Here’s the best ways to keep fire safe in your flat:

Keep doorways and hallways free from obstructions

Keep fire doors closed and never wedge them open

Switch on your cooker extractor fan when you cook

Never leave your cooking unattended

Don’t start cooking if you’re tired or under the influence of drugs or alcohol

Never cover a heater or dry your clothes on them

Never cover a smoke detector

Use the bathroom fan when showering - steam, and even deodorant spray, can set off the smoke alarm

Never use faulty electrical equipment

Be careful to not overload plug sockets or extension leads when in use (appliances which give off heat should only ever be plugged in alone eg hairdryers etc)

And around the building:

Keep all exits and hallways clear of any obstructions

Never wedge communal fire doors open

Report any faults with fire doors or equipment to us as soon as you spot them

Never block emergency access to your building

Familiarise yourself with fire escapes and your fire assembly point

Only use the dedicated smoking areas and never smoke or vape inside

And remember, tampering with fire safety equipment is against the law. Don’t tamper with your fire extinguishers, fire alarm system, smoke detectors (including covering them), break-glass and fire exit signs.

If there’s a fire in your flat, we know this can be scary. No matter how small or big, it’s important to act quickly. Don’t panic and follow these instructions:

Get out immediately if you hear the alarm

Leave your flat and close all doors behind you

Use the stairs, never use the lift

Call 999 – never assume someone else has

Stay away from your flat until you’re told it’s safe to return

There’s also key fire safety information in your flat usually on the back of your door, it’s a good idea to make yourself familiar with this when you arrive.

Your fire test day and time, as well as your assembly point, are in your welcome guide. Select your city and choose your property to find specific information for where you live.

False activations are frustrating. Not only do they disrupt you, but they can also make others become too relaxed when it comes to hearing the fire alarm. You should never assume a fire alarm is just a false activation, and always evacuate whenever you hear the alarm.

There are however a few things you can do to help reduce false alarm activations:

Keep the bathroom door closed when showering as steam can activate the fire alarm

Use aerosol sprays in the bathroom and turn on the extractor fan

Do not cover your bedroom heater with clothes or other items

Do not use candles

When cooking - open your kitchen windows slightly and keep your kitchen fire door closed. Don’t leave cooking unattended.

If your break glass point is damaged, let your Unite Students team know

Don’t smoke in the building

If you suspect that others might be smoking in the building, let your Unite Students team know

All of the buildings are non-smoking, so they don’t allow smoking or vaping inside your flat, room or communal areas. They do have some designated outdoor spaces that they ask the residents who smoke or vape to use instead. There are cigarette bins located on site and they ask that residents use these where needed to help keep things tidy.

To learn more about the deposit requirement, please check the policy section above, or feel free to reach out to your amber agent.

For more details about guarantor requirements, refer to the policy section above or connect with your amber agent.

For more information on payment plans, refer to the policy section above, or contact your amber agent for assistance.