除非包含在优惠中（请咨询相关酒店团队或条款和条件），否则不提供床上用品，因此请携带床单来覆盖床垫、羽绒被和枕头。有关床尺寸的信息可在客房页面上找到。您可以在抵达前从英国公司 UniKitOut 获得床上用品包、厨具或浴室配件，该公司将在您入住日期之前为您配送物品。这些物品将在您抵达的第一天送到您的房间或酒店前台，供您使用（如果物品在截止日期前订购）。

他们了解学生的预算有限，因此 Endsleigh 推出了全新的独特学生保险选项。这些保险旨在承保您在学生宿舍和离家期间可能遇到的风险。您的财物。承保。通过与第一大学生保险提供商 Endsleigh 合作，我们为所有住在我们宿舍的学生安排了财物保险，您无需支付任何费用。所有学生务必确认他们的保险范围，以确保您了解哪些是承保范围，哪些不是。此外，您还将参加 Endsleigh 专为住户举办的抽奖活动！访问确认您的保险范围以查看：哪些是承保范围，哪些不是承保范围 主要除外责任 - 不提供承保的情况 保单超额 - 您提出索赔时支付的金额 如何提出索赔 个性化保险

是的，该房产已在 ANUK 和国家代码中注册。Accreditation Network UK 是租户、房东和计划运营商对私人出租房屋认证感兴趣的中心资源。

有时事情会出问题。您可能会遇到暖气或热水问题，或者只是需要更换灯泡。别担心，他们会帮助您！每家酒店都有自己的现场维护团队，他们非常乐意尽快解决问题。如果您遇到维护问题，请联系接待处友好的团队，他们会记下相关详细信息并让维护团队尽快查看！如果您在非工作时间遇到问题，他们的现场夜班人员将能够提供帮助。虽然他们会尽快解决任何问题，但有时他们需要外部承包商的帮助。如果是这种情况，他们会通知您。所有紧急维修均在 4 小时内完成。

带宽速度以及可连接的设备数量详述如下。请注意，下面详述的带宽速度“最高”为规定的无线速度。供应商：ASK4设备：6带宽（无线速度 MB）：100带宽（有线速度 MBps）：200 您可能会发现宽带速度在一天中的不同时间有所变化，例如在晚上 7 点至 11 点的高峰时段，或者可能有其他因素影响您的速度（例如在后台运行上传、执行扫描的安全功能等）。但是，在办理入住手续时，您将收到有关如何直接联系互联网提供商的详细信息，以便他们能够解决任何问题。您的公寓内提供个人 Wi-Fi 连接。如果您希望在公共区域连接 Wi-Fi，请联系您的接待团队，他们将能够为您提供客人登录详细信息。

This can depend on the severity of the issue, however the property team aim to respond to emergency repairs within 4 hours.

When your request is logged onto their system by the residence team, it is automatically graded based on priority. For example, an emergency request would be an overflowing toilet or loss of water/heating, whereas a moderate request could be a lightbulb change or a request for an extra piece of furniture.

If the property team need to ask an external contractor or specialist to investigate your maintenance issue further, they will always let you know. This usually happens when problems are identified with materials and services such as main entrance doors, lifts, electricity, water or CCTV. Where possible, the property maintenance teams will try their best to fix the issue without support from an external contractor.

From 24/7 onsite support to comprehensive signposting, they've got your best interests at heart around the clock.

Wherever you are in your student journey, you may end up facing pressures related to uni life on top of all the stresses and anxieties that modern life can throw your way.

Knowing where to turn when times get tough can really help to give you peace of mind, so you can look after your mental health while you’re living in student accommodation.

Anti-social behaviour can be any behaviour that causes, or may cause, distress, nuisance, annoyance, alarm or harassment to other residents, Property team members, contractors, visitors to the property or the wider community. For example, playing loud music late at night, using illegal drugs, smoking in your flat or using threatening or abusive language towards other residents or residence team members.

The property teams are available 24/7 to support you with any concerns around anti-social behaviour in your property. You can speak to one of the team in reception or contact them via the property telephone, live chat or email.

They can then take appropriate action. This might include speaking to the resident(s) in question about the obligations in their tenancy agreement and the effect of their behaviour on others, or informing their guarantor, university or other authorities.

If you witness an incident where there is immediate risk to others, you should alert emergency services by ringing 999 immediately.

If you are an overseas student planning to study at university in the UK, then you will need to apply for a student visa before arriving.

Before you can complete your visa application, there are a few things you need to make sure you have:

• an unconditional offer of a place on a course from a licenced student sponsor (university or college). If your place of study is a licenced student sponsor, they will be able to send you your reference number (also known as CAS (Confirmation of Acceptance for Studies)) which you will need to add to your visa application
• proof of English language skills. Your university or college will let you know if you need to pass an exam by an approved provider
• A valid passport or travel documents.

These are the essentials you’ll need before making your application. Other information and documentation you may be asked for include:

• Proof your parent(s) or guardian(s) consent to you studying in the UK (only required if you are under 18 years of age)
• Certificates of education
• Proof of finances and that you have enough money to support yourself and pay for your university course.

The official UK Government website states that you will receive a decision with three weeks, however this may be longer or shorter depending on when you submit your application and if further documentation and information is required.

If you have all the required documentation then we suggest applying as soon as possible, so if there are any delays in receiving your visa, you have plenty of time to enquire ahead of your check in date. UCAS suggests applying before August, as this is the busiest time for student visa applications and you may not receive a decision in time.

If you're coming to the UK from overseas, travelling light will make the experience less stressful.

To learn more about the deposit requirement, please check the policy section above, or feel free to reach out to your amber agent.

For more details about guarantor requirements, refer to the policy section above or connect with your amber agent.

For more information on payment plans, refer to the policy section above, or contact your amber agent for assistance.