If you select a room type that is currently unavailable our team will contact you to offer you another room type, or we can place you on a waiting list free of charge for your original room choice.

Yes, however it is much quicker to do so online.

We accept applications all year round.

Booking early will ensure you have the best chance of securing your preferred room type.

Yes, please contact our amber agent if you need to extend your stay and we will be happy to advise. However, this is subject to availability.

They are committed to assisting everyone and to be inclusive to everyone who wants to stay with them so if you have a special requirement then please don’t hesitate to ask them ahead of your booking or please mention this on your application form and they will do their best to accommodate your requirement.

Yes, they accept groups. Please contact our amber agent before making your reservation to discuss availability.

Yes – please make it clear on the application form who you would like to share with. It is best to book early so that this can be arranged as it is subject to availability.

While they don’t have a group discount scheme, from time to time they have special deals and other promotions which may be in place when you are booking so please ask our amber agent for more information.

In all cases you can choose a specific ‘room type’.  Dependant on the property, you may also be able to choose a specific room of your choice.  Please contact the property for details.

They try their utmost to allocate likeminded students together (eg based on year of study).  Single-sex apartments are also available. However, this is subject to the type of rooms booked by their students and may not always be possible.

Residence team will always first try to establish if there is anything that can be done to help you and your housemates to live in harmony without anyone moving room. However, move requests will be accommodated whenever possible, subject to availability and a cleaning/admin charge.

The rates are set to offer our students the best possible value and unfortunately cannot be negotiated.

Weekly rent quoted is inclusive of utility bills and broadband services (subject to a fair usage allowance).

Properties generally have limited or no parking facilities but this will vary from property to property. Please enquire at your specific property for details.  However, all their properties are well served by public transport.

Yes, they will sign for them and keep them at reception for you to collect.

Utilities and amenities vary from property to property, specifics for your property are details on the specific property page.

They do not provide bedding.

This will depend on what accommodation you are staying in so please check with the accommodation team.

No, students will be expected to maintain the cleanliness of the shared facilities and their own bedroom. If however you would like to have your apartment cleaned for you it may be possible to arrange this for an additional charge

Their on-site maintenance team will try to resolve any issues you raise with them on the same day as you log the issue with them. All issues must be logged via their student portal. Where they need to arrange parts and the issue cannot be resolved that day they will keep you informed at all times as to what the likely timescales are.

Sorry, they do not allow pets.

There are public transport options on your doorstep and the city centre is also within walking and cycling distance.

Your welcome pack will provide full details.

Resident co-ordinators are students just like you who live here but are employed by them for a small number of hours each week to help them support residents. Being a resident co-ordinator involves reception duties and assisting with their busy events programme.

Email your CV and covering letter to their Accommodation Manager and they will be in touch with further information.

Yes, please register overnight guests in advance. Length of stay restrictions are in place and some terms and conditions apply.

No, students may come and go as they please. However, they must carry their student ID with them for verification purposes.

Visitors can stay until 11pm, unless they have been registered as an overnight guest.

Yes, but for health and safety reasons requests for overnight guests must be submitted to reception. As your apartment is shared with other residents and to ensure peaceful living for all it is intended that this policy operates on a ‘fair use’ basis.

The property is staffed 24/7 and is fitted with CCTV surveillance systems. All bedrooms contain their own locking system. During the hours of darkness, the entrance is locked, and access is only available to registered student ID holders.

They will contact all students with a move-in slot prior to arrival.

Their apartments are fully furnished but check your student handbook for specific equipment schedule for your building.

They have also partnered with Unpacked for accommodations in the UK – the first choice for student bedding packs, kitchen packs and more. They can all be ordered and be waiting for you when you arrive at your new home.

Please check your specific properties for more details. In some location their apartments they have their own washing machine however in general each property has an on-site self-service laundrette (usage charges apply).

To learn more about the deposit requirement, please check the policy section above, or feel free to reach out to your amber agent.

For more details about guarantor requirements, refer to the policy section above or connect with your amber agent.

For more information on payment plans, refer to the policy section above, or contact your amber agent for assistance.