Yes, but when moving out, your unit should be restored as it was originally. If it was there when you arrived, it should be there when you leave.

It varies by property. Check the amenities section of the property you're interested in to see if a washer and dryer are in the unit or on the property site.

Property WIFI is typically around 50 Mbps per person. Speeds may vary depending on the internet service provider.

It varies by property. Check the amenities section of the property you're interested in to see if cable internet is an option.

If you have any questions about your lease, please contact your leasing agent directly. They’d be happy to help.

Credit score requirements vary by state as well as income requirements. Please contact them for more details.

Co-signers should have a US-based address and a credit score of 680–700 (depending on location) or higher. Your co-signer’s income should be at least 3 times the monthly rent.

It varies by location and home. Check the amenities section of the property you're interested in to see a full list of what's available. You can also reach out and talk to your leasing agent.

It varies by location and home. Check the amenities section of the property you're interested in to see a full list of what's available. You can also reach out and talk to your leasing agent.

You'll receive your security deposit via check within 2–3 weeks after your move-out date.

Yes, there is an income requirement when applying for properties. The specific amount varies depending on the region, with the general guideline being that the income-to-rent ratio should ideally range between 2.5 and 3.

They strongly recommend that all tenants purchase renters' insurance to protect the home and their own property. You'll be charged a penalty if there's any damage to the house and you don't have insurance.

They have virtual tours available for various properties, and they can also send out tour videos to interested prospects.

Please reach out to your leasing agent, and they will send you a new copy.

Yes, all tenants will have to sign the lease agreement.

All their leases are unique to their region and should be able to cover all local laws and ordinances.

Please reach out to the leasing agent that has been in communication with you, though not all requested changes may be possible.

They will send check-in instructions a week before you move in, including a checklist with details explaining how you can get your key. If it's a smart lock, you'll receive the code. If it's a traditional lock, you'll receive access to the lockbox service.

Their community events include small inclusive board games, open house barbecues, baking, bowling, floral design, fashion shows, and even fancy yacht parties.

Regular community activities such as Game Night are free for community members only. You might have to pay to attend large-scale events, but as a property community member, you'll enjoy big discounts — as much as 50% to 80%.

If you're one of their tenants, you're a property community member. They do open some events to the public, but mostly they're just for tenants.

Too many! Detailed benefits depend on where you reside. In general, you can gain special discounts from local restaurants, coffee shops, fashion shows, and other entertainment spots with property membership. You can join regular social gatherings and networking events for free. They also frequently give away high-value prizes such as iPads and Xboxes through their online activities. You can email them with suggestions for future community benefits.

The free property Community Shuttle Bus service serves the Los Angeles USC neighborhood and Pittsburgh neighborhood. Look for buses with the property logo and check your WeChat Mini Program to get the real-time location of the bus.

Their maintenance staff responds to requests within 1–3 business days. They will keep you updated and provide a time window for arrival on the scheduled day.

They recommend reporting any damage as soon as possible to avoid higher costs. Delays may result in deductions from your security deposit.

They cover all maintenance within 48 hours after move-in. After 48 hours, their maintenance staff will assess whether the issue is covered. For details, refer to your lease agreement.

Before signing the lease, renters should review all details such as monthly rent, concessions, utility calculations, and whether furniture is included.

Unfortunately, they do not support the option to cancel payments.

After making a payment, you will see a success page and receive a confirmation email.

Unfortunately, they do not support stopping an in-progress payment.

If you are part of a group lease, you will need to coordinate rent payments among yourselves.

A $30 NSF fee may apply if your payment is rejected by the bank. Please try making the payment again.

Safety can vary by individual preference. They recommend touring the property and evaluating the neighborhood before signing the lease.

While roommate compatibility isn’t guaranteed, Community Success Managers can help you build connections and resolve issues through events and activities.

They offer both traditional property management and co-living spaces to suit different needs.

Yes, they can assist based on availability.

Yes, you can search by neighborhood or use the map feature on the website.

Please contact the leasing office if you have a qualified person, and they will assist you directly.

They offer a variety of rentals, including apartments, houses (by room or whole), and co-living spaces near universities.

Yes, they have a mobile app that allows you to make payments and submit work orders (currently available for USC only).

If you are a tenant, please reach out to the property manager.