You can move in on or after the start date of your tenancy.

A 3/4 sized bed is larger than a single but slightly smaller than a standard double.

It's worth checking online for 3/4 sized bedding specifically as many stockists now offer this. Otherwise, they would recommend opting for bedding that fits a small to standard double bed.

All our show flats, and the images on our website, are representative of a particular room type unless labelled otherwise – however they are not identical. Your room will have all the same features and fittings, just in a slightly different set up. If you are unhappy with your room, please speak to the reception team. Where there are other rooms available they will offer these as an alternative. Please be aware that these requests may incur a charge.

You can collect your keys from reception when you arrive. Remember, if you have been asked to do so, make sure you have booked a check-in slot. At your allotted time, just come straight to the main reception with your photo ID and the team will have your keys ready and waiting for you.

You just need to bring a valid form of photo ID to prove who you are when you arrive. There’s no need to print off your tenancy agreement or booking confirmation. They can accept a valid passport, driving licence or national ID card as proof of ID.

They can accept a valid passport, driving licence or national ID card as proof of ID. If you don’t have any of these, please bring any proof of ID that you have. The team will check this and will need to ask a few security questions before they can provide you with your key.

It's a good idea to plan for your check-out in advance of the end of your tenancy, so you can share the cleaning responsibilities. You and your flatmates are equally responsible for leaving the cupboards, fridge, and freezer empty and the kitchen clean.

If your flatmates have left without cleaning the kitchen it is your choice whether you do the cleaning yourself. Any charges will apply to all flatmates – yourself included – so we recommend putting in the effort to organise this ahead of everyone leaving.

The team will be ready and waiting to check you in when you arrive, and give you the keys to your new room. If you have been asked to book a time slot for arrival, please make sure you stick to this.

You will receive information on your new home and city and they'll let you know what to do if you need any help or support while settling in.

Please leave anything illegal out of your new home. Candles and other hazardous items are not allowed either.

Unfortunately you'll need to leave any pets at home too. If you need a guide dog or working dog to assist you, please get in touch to discuss your options.

Fridges are another no-no. However, they do make some exceptions, for example if you’ve got a medical reason to have one. You'll need to check this with your property team before you move in.

You can find out what’s included in your room by checking the information for your room type on your amber webpage.

Aside from exploring the local area, meeting your flatmates and enrolling at your university, you should also consider the following;

• Register with a GP – you can often do this on your university campus
• Open a UK bank account – your university’s international office should be able to help you with this
• Get a TV Licence – if you’ve got a TV in your flat or plan to watch TV online on your laptop you’ll need to get a TV licence.
• Fill in the Council Tax Exemption Form

– As a full-time student you don’t need to pay council tax but you will need to provide them with your Council Tax Exemption Form.

As a full-time student you don’t need to pay council tax, but you may need to let your council know. For more information on how to do this in your city, please speak to your reception team. If you leave university during your Tenancy Agreement period you may then need to pay council tax. Please contact the reception if the student status changes.

When you book with us the personal items inside your room are automatically insured against fire, flood, theft and accidental damage by the residence insurance partners.

When you book with us, your room will be allocated at random. If you have a preference on who you'll be living with (for example same sex flatmates or postgraduate flatmates), you can contact us and we will try to meet your preferences, but we can't guarantee this as it is dependent on availability.

Already have a group of friends you want to live with? Book your group booking by reaching out to amber agent.

Yes, you can book a flat with friends. For more information please be in touch with amber agent.

Bedding is not provided in the properties. You will need to bring your own bedding to use when you arrive.

The property have partnered with UniKitOut, the UK's leading Student Kit supplier, so whether you need bedding, kitchen, bathroom, or everything - they have something for you. You can buy them from their online Shop.

No. For security reasons, the residence team can only give your room key directly to you.

The easiest way to check your block and room number is to login to My Account.

You'll find a summary of your booking in the 'My bookings' section.

Your flat number, floor, and block (where applicable) can also be found on your tenancy agreement.

All customers should follow their property’s rules on having guests. Please speak to your property team if you don’t know what these are.

You’ll need to bring your own pots, pans and other kitchen items

We have partnered with UniKitOut, the UK's leading Student Kit supplier, so whether you need bedding, kitchen, bathroom, or everything - they have something for you. You can buy them from our online Shop.

You can find out what’s in your flat in your welcome guide.

You can make your payment and check how much is due by logging into My Account. Please pay any charges as soon as possible to avoid receiving a late payment fee.

Speak with your flatmates in advance of check-out to make sure all cupboards and the fridge/freezer will be left empty. It’s important to work together so that the activity can be shared equally.

If any food or belongings are left in the kitchen, they'll need to apply a charge for them to be removed, and the charge will be split equally between everyone in the flat including yourself. If you are the last person to check-out of your flat, we recommended that you make the decision on any food left in the cupboards, fridge or freezer – you may want to take it with you, donate it to the foodbank or dispose of it responsibly.

Yes. You’re responsible for leaving your room clean and empty. You can recycle or donate unwanted items, and all rubbish must be disposed of responsibly. Any items left in your room will be removed, and they’ll need to apply a charge for this.

If you’re sharing a flat, it’s a good idea to find out when everyone is leaving so that the cleaning in your kitchen and hallway can be shared equally.

Please leave your kitchen / lounge / hallway clean and empty – don’t forget to clean inside the fridge and freezer, and to empty your cupboards to avoid cleaning charges. If there are any items or food left in the kitchen or hallway, then removal charges may apply.

All cleaning, damage and removal charges will be split equally between all tenants.

No. Unfortunately they're not able to store anything in the property after check-out, so you’ll need to take all of your belongings with you.

If you need to store your luggage locally, they've partnered with LOVESPACE who specialise in secure storage with collection and delivery options.

You must leave your room empty. If you left any belongings in your room or kitchen by mistake, please get in touch with the property straight away. They will remove the items and put them into safe storage at your property, where they will be kept for 14 days (from the day you checked out). You will need to contact your Property Team and make arrangements with them to collect your belongings. After the 14 days has passed, any uncollected items will be recycled, donated to charity, or disposed of responsibly

It may be difficult to park directly outside your property, so they recommend researching alternative parking in the area.

If an item in your flat has stopped working, please raise a maintenance request in their app before you check-out. If they are aware of items that need repairing in advance, and there has been no malicious damage, you won't be charged.

They need to be fair and consistent with their approach to damage charges, which is why they encourage you to complete the inventory thoroughly when you first move in. They document any damage on their own room checks so they will have a record of this damage, and can cancel any charges for damage you didn’t cause. Please speak to staff in your Property Team if you need to report damages before you check-out.

They do charge for damages, however, if the person responsible for causing the damage is willing to take full responsibility, then they will only charge that person. If no one accepts the responsibility for damages in a communal area, then the charge will be split equally between everyone in the flat.

It's better to report damages whilst you’re living with them so they can get it fixed, and you can avoid any charges when you leave.

If something has been damaged – even if by accident - please report it to a member of your Property Team straight away.

No. Your maintenance team will be happy to help with any repairs, so please log your maintenance request through their App.

If you have a credit on your account, you will be able to see this on your account statement. However, if you have an upcoming future instalment (within the next 10 days) any credit that has previously shown on your account will have now moved to offset the future instalment.

This means that any rent will be deducted less the amount that your account was in credit.

They cater for students of all abilities. From accessibility to neurodiversity, let’s work together to make student life easier for you. If there’s anything you need to tell us about before you arrive, they're here to listen and have a conversation on how they can make student life easier for you.

Let us know how they can help as far in advance as possible, so that they can make sure they accommodate you in the right way. You can contact by emailing the property or you can also take their pre-arrival disclosure form..

Any condition which specifically requires staff intervention or requires staff to be first responders e.g. a seizure alarm that requires staff to respond.

Alcohol free, designated quiet, vegan, vegetarian, dietary restrictive, or one specific gender flats.

Specialist desk furniture/equipment. (This may be funded by Disabled Students Allowance, reach out to your universities disability team for further information).

If you’ve got any allergies and you’re concerned about living in a shared flat, get in touch with the residence team and they can advise on the best steps to take and how to manage this with your flatmates.

If you’ve recently had an injury (such as a broken bone) or have a condition that will temporarily affect you, let the property team know as soon as possible so they can make sure all the right safety measures are in place for you.

You can email or fill out our pre-arrival disclosure form .They may also require you to complete a temporary PEEP form with the property team. If you have already checked in and would like to make a disclosure, please fill out the post-arrival disclosure form.

They've created virtual tours for most of the properties but if you would like to see the property in person, you can get in touch with the amber agent.

If you’ve not got a UK bank account, it’s important that you get one when you arrive.

It will save you time to look into it before you get to the UK, but there’s no need to worry if you’ve left it a little late. Each bank will have different requirements about what is needed from non-UK nationals to open a bank account.

It’s safe to say that you will need some form of identification, and proof of your residency and course here in the UK as standard. In most cases, you’ll also need a letter from the property to confirm your UK address, and they're happy to provide this for you.

They may well require more information and documentation, and may even need to arrange a meeting with you before this can be set up.

There are so many banks here in the UK, and each will have a slightly different policy.

If you are arriving later at night or early in the morning, simply call our Emergency Control Centre and they'll arrange for someone to come out and let you in.

The team will be ready and waiting to check you in when you arrive, and give you the keys to your new room. If you have been asked to book a time slot for arrival, please make sure you stick to this.

You will receive information on your new home and city and they'll let you know what to do if you need any help or support while settling in.

Aside from exploring the local area, meeting your flatmates and enrolling at your university, you should also consider the following;

Register with a GP – you can often do this on your university campus

Open a UK bank account – your university’s international office should be able to help you with this

Get a TV Licence – if you’ve got a TV in your flat or plan to watch TV online on your laptop you’ll need to get a TV licence.

Find out more about TV licences and how to buy one here.

Fill in the Council Tax Exemption Form

– As a full-time student you don’t need to pay council tax but you will need to provide us with your Council Tax Exemption Form.

It’s your responsibility to clean both your room and the shared areas of your flat.

Find guidance on keeping your room and flat clean and tidy from the residence team.

所有室友都有责任保持公共区域干净整洁。首先，尝试制定一个清洁轮值表。轮值表是大家共同保持整洁的关键。只需四个简单步骤：

列出需要定期完成的清洁任务

与室友商量谁负责什么任务，以及在哪一天完成

在对应日期栏写下每个人的任务

在相应日期完成任务，并在完成后打勾

如果制定轮值表并与室友沟通后，室友仍不履行责任，请联系前台团队，他们会尽力协助。

向公寓管理团队获取关于保持房间和公寓整洁的指导。

公寓保持基础温度，防止房间过冷。您房间内配有温控器，可自行调节温度。

我们的公寓有两种温控器。最常见的是单键增压型：按下增压键，暖气将运行45分钟，可多次操作。

一旦达到上限温度，继续按键也无法再升温，只会维持当前温度。

部分楼宇配备五档温控器（关闭、低、中、高、增压）。先选择档位，再按增压键可额外升温45分钟。

达到设定温度后，除非温度下降，否则暖气不会再次启动。

预订后，您房间内的个人物品已包含财产保险。

如需理赔，请联系保险理赔中心。

Wi-Fi通话（又称VoWiFi）允许通过Wi-Fi网络拨打/接听电话及短信。在楼内按以下步骤操作：

苹果设备：

连接并登录Glide Network后，前往设置>电话>Wi-Fi通话>开启

安卓设备：

连接并登录Glide Network后，前往设置>连接>Wi-Fi通话>开启>设为“优先使用Wi-Fi”，确保在Wi-Fi环境下默认使用Wi-Fi通话。

若连接困难，请检查以下事项：

清除浏览记录、Cookie和缓存

忘记该Wi-Fi网络后重新搜索

关闭防火墙——连接成功后记得重新开启。

若仍无法连接或网络中断，请直接联系网络提供商。

网络提供商因公寓而异：

Glide Wi-Fi帮助

直接致电或邮件联系Glide。

大学Wi-Fi帮助

若网络由学校提供，前台团队可协助。

不确定提供商时，请咨询前台。

When you choose to live with the property, access to up to 300Mb/s Wi-Fi is included in your rent. Connect up to 50 devices simultaneously, whether you're in the common room, study area or your bedroom, you're always connected.

Your Wi-Fi will be provided by Glide, unless it’s provided by your university. Glide delivers a Gigabit service with up to 1Gb on wired ports and 300MB on Wifi.You’ll be given further information on your internet provider when you arrive. In the meantime, you can check your Broadband and Wi-Fi availablity here.

Please be aware that some older devices may not be gigabit capable. Check your settings to find out more information on your connection.

How you connect to your Wi-Fi depends on the property you’re living in:

I've received a Passkey from Glide

Scan for available Wi-Fi networks, select

Glide-US-Resident

Enter your passkey

I haven’t received a Passkey from Glide

Scan for available Wi-Fi networks, select

Glide-US-Signup

or

US_Glide

Open a browser

Register your details on the Glide welcome screen

Help with Glide Wi-Fi

Get in touch with them directly by calling or by emailing.

Wi-Fi is included in your rent. If your internet is with Glide, you’ll have access to up to 300Mb/s and can connect up to 50 devices simultaneously. If your internet is provided by your university, they’ll be able to tell you your allowances.

The cost to use the laundry facilities in your building may differ slightly. Pricing information will be available once you've checked into your property.

You'll find information on the location of the laundry room at your property in your property Welcome guide. You'll be sent a link to this by email ahead of checking in.

They have dedicated on-site Service and Safety teams in all the cities – which means that there will always be someone around to help if you need them. Part of their job is doing patrols of the buildings and attending to incidents, so don't worry if there is nobody at reception. You can let them know that you need help by contacting them via the security call point located near your reception or front door, or by calling the Emergency Control Centre.

You can also raise a locked out request in the property app, which will connect you directly to the Emergency Control Centre if you are locked out.

A villavent helps to ventilate your flat by extracting old air and pumping fresh air into a room. You’ll find the villavent unit for your flat in your kitchen above the oven, and connecting vents in your bedroom and bathroom.

If you’re having problems with the temperature of your fridge, check the temperature control switch - this will indicate how cold the fridge is. You can find the control inside your fridge at the top.

If the drawers of your freezer are hard to open, you may need to defrost it.

All of our flats are fitted with Prefect temperature controls which you can use to adjust the temperature.

If your toaster, kettle or iron has stopped working, they can arrange a replacement for you to collect from reception.

Simply raise a maintenance request in the property app and a member of your property team will be in touch to let you know when you can collect your replacement.

Please note that the following exclusions apply:

Toasters in Aberdeen properties

Kettles and toasters in Portsmouth properties

Toasters and irons in Bournemouth properties

Kettles, toasters and irons at Calthorpe Court and Beech Gardens in Birmingham

Kettles, toasters and irons at Cathedral Park in Bristol

Kettles, toasters and irons in Cardiff properties (Except Blackweir Lodge which provides all)

Kettles and toasters at Bridgewater Heights and Mill Point in Manchester

Kettles, toasters and irons in Southampton properties

Your room is yours until the end of your contracted time listed in your Tenancy Agreement. That means you can leave anything you like in your room when you leave the property, for example the Christmas break.

There are a few things to remember to do before you leave your room:

Lock your bedroom door

Lock your windows and close your curtains

Take the rubbish out

Switch off the lights

Unplug your appliances

你的房间在租约合同期内都归你使用。也就是说，如果合同涵盖圣诞节、复活节等假期，你无需在这些时段搬出。

许多公共区域配有电视，部分卧室也提供电视——可在房源页面或欢迎指南中查看具体配置。入住前你会收到欢迎指南的链接。

若在卧室观看直播或点播电视，需单独办理TV licence；卧室牌照自动覆盖公共厨房。

若仅在公共厨房看电视，可与室友合办一张牌照。住studio的同学如观看直播或点播，也需自行办理TV licence。

连接方式视具体房源而定。大多数房间无天线接口，若使用智能电视，可通过Wi-Fi连接。

如观看直播或点播内容，需持有TV License。详情见www.tvlicensing.co.uk。

学生须遵守所在公寓的访客规定；如不清楚，可咨询物业团队。

物业与Avon Fire and Rescue Service合作，超越法规要求开展消防风险评估，评估员均为Institution of Fire Engineers会员。

现场团队每周测试火警系统，并向所有新生演示疏散路线及集合点，确保紧急情况下知晓应对措施。

楼内均设紧急标识，如有疑问，可随时向工作人员咨询。

安全至上，防火人人有责。现场配备完善消防系统，你也需遵守以下要点：

保持门口及走廊畅通

常闭防火门，切勿用物品卡住

做饭时开启抽油烟机

烹饪时绝不离开

疲劳或受药物、酒精影响下勿做饭

严禁遮盖取暖器或在其上烘干衣物

切勿遮挡烟雾探测器

淋浴时开启浴室排风扇——蒸汽或除臭剂喷雾可能触发烟感

不使用故障电器

避免插座或拖线板过载（发热电器如吹风机等必须单独使用插座）

公共区域：

保持所有出口及走廊畅通

严禁卡住公共防火门

发现防火门或消防设施故障立即报修

不得阻塞紧急通道

熟悉逃生路线及集合点

仅限指定吸烟区吸烟，楼内严禁吸烟及电子烟

擅自改动消防设备违法，切勿移动、遮挡灭火器、火警系统、烟感、破玻报警器及安全出口标识。

火灾发生时请保持冷静，无论大小，迅速行动：

听到警报立即撤离

离开房间时关闭所有房门

走楼梯，切勿使用电梯

拨打999——不要假设他人已报警

在确认安全前不得返回房间

房门背面通常贴有消防安全信息，入住后请提前熟悉。

火警测试时间、集合点等信息详见欢迎指南；选择城市及对应房源即可查看。

False activations are frustrating. Not only do they disrupt you, but they can also make others become too relaxed when it comes to hearing the fire alarm. You should never assume a fire alarm is just a false activation, and always evacuate whenever you hear the alarm.

There are however a few things you can do to help reduce false alarm activations:

Keep the bathroom door closed when showering as steam can activate the fire alarm

Use aerosol sprays in the bathroom and turn on the extractor fan

Do not cover your bedroom heater with clothes or other items

Do not use candles

When cooking - open your kitchen windows slightly and keep your kitchen fire door closed. Don’t leave cooking unattended.

If your break glass point is damaged, let your Unite Students team know

Don’t smoke in the building

If you suspect that others might be smoking in the building, let your Unite Students team know

All of the buildings are non-smoking, so they don’t allow smoking or vaping inside your flat, room or communal areas. They do have some designated outdoor spaces that they ask the residents who smoke or vape to use instead. There are cigarette bins located on site and they ask that residents use these where needed to help keep things tidy.

To learn more about the deposit requirement, please check the policy section above, or feel free to reach out to your amber agent.

For more details about guarantor requirements, refer to the policy section above or connect with your amber agent.

For more information on payment plans, refer to the policy section above, or contact your amber agent for assistance.