视情况而定，可以。如果您想住更长时间，可以在您的租期内与团队聊天，探讨您的选项。他们会给现有居民优先续租下一个学年，通常还能享受到优惠费率。

如果您有残疾、医疗状况或特殊需求，会影响您的住宿要求，请在预订前联系他们的物业团队。他们的团队可以为您提供咨询，并指导您完成分配和预订流程，尽可能满足您的需求。

作为他们申请流程的一部分，他们收集关键详细信息以确认您的身份和资格。这有助于他们确保以公平和安全的方式提供他们的住宿，尤其是涉及到国际支付或担保人时。他们还进行例行检查以遵守英国金融法规，包括筛选金融制裁（根据英国政府的金融制裁执行办公室或OFSI的要求）。别担心——这是一个快速且安全的过程，仅用于合规目的。

是的 - 请带上一份有效的带有照片的ID（护照或驾照）以及证明您学生身份的文件。您的欢迎包中包含了您需要的完整列表。

这取决于你所在的建筑！在这个物业，每个工作室都配有自己的洗衣机/烘干机，包含在租金中。

没有——而且别担心，你不需要它。英国的夏天通常很温和，他们的建筑被设计成全年都能保持舒适的环境。

是的！每个房间都有自己可控的加热器，所以您可以将温度设定到适合您的程度。无论您是喜欢温暖、寒冷还是两者之间的任何地方——一切尽在您的掌控之中。

所有房产建筑都配备了新鲜空气流动系统，让您的空间通风良好，每天都感觉清新。

邮件将被送至前台的邮箱。较大的包裹在我们的办公时间内由我们的团队签收。确保您在交付物上注明全名和房间号码！

所有建筑物都是无烟环境。这意味着室内或房产的任何共享或户外区域都不允许吸烟。

不需要！租赁合约中已包含了物品保险。别忘了在Howden for Students（My Endsleigh的新名称）注册，以获取你的保险覆盖。如果你想要额外的安心，你可以选择升级你的保险政策——这可以包括当你外出、不在校内时对笔记本电脑和手机等物品的保险覆盖。

你可以通过物业APP报告维修问题。APP下载和使用的指南在你的欢迎包中有介绍，或者你需要帮助时可以直接询问前台。

他们在我们所有的住宿地点定期举办社交活动。你在入住后的前两周内，会被邀请参加一个欢迎活动，以结识物业社区的其他成员！

租期开始前几周，他们的房产团队会联系您预约入住登记时间段。预约时间段很重要，这样他们就知道何时期待您的到达，并确保一切准备工作就绪。入住登记时间从合同开始日期的上午10点开始，除非您已经与前台团队安排了更早的时间。如果您在前台工作时间之外到达，请提前告知他们，以便我们帮助您安顿下来。

当然可以！访客是欢迎的。只要确保他们尊重大楼和您的室友。允许过夜客人停留有限的几晚－请向前台咨询详情。

如果您错过了租金支付，可能会产生滞纳金，而且可能影响您的租约。他们会发送提醒，但设置直接借记是保持进度的最简便方式。如果您在支付上有困难，请联系团队－他们在此为您提供帮助。

他们清洁所有公共区域，但如果适用，你的房间和共用厨房是你的责任。如果你需要私人清洁服务的建议，请与前台交谈。

根据空房情况，更换房间或许可能。如果你想搬家，请与前台团队交谈——所有房间更换必须由物业团队管理和批准。未经他们知情就更换房间是不允许的，因为这会影响租赁协议和健康安全规程。

绝对可以——他们希望你有家的感觉！你可以添加个人风格的装饰，比如照片和软垫，但请避免可能损坏房间的东西。如果你不确定允许什么，请与前台联系。

他们不提供标准床上用品，所以请自带或计划到达后购买。如果你需要寻找当地商店或在线购买的帮忙，请询问团队。

是的！我们所有的楼宇都提供自行车储存。请注意自行车不在物品保险范围内，所以建议您购买个人保险。

他们不提供提前到达的行李储存服务，但附近有本地服务，您的旅行提供商可能也有提供。

不，不包含餐食——但每个房间都有厨房使用权，您可以自己烹饪。他们很乐意向您介绍附近的杂货店和就餐场所！

使用物业应用程序报告任何维修问题。对于紧急问题，请联系前台或非工作时间服务——他们会迅速解决。

是的！您的房间在整个租期内都是您的。您不需要在假期期间搬出。

不可以，假期期间您的物品可以留在房间里。离开时，请确保您的门已上锁。

部分物业提供现场停车场，但除非在租赁协议中明确注明并书面确认，否则不包含在您的租金中。任何停车场许可证的支付都与您的租赁协议分开。停车位非常有限，如果有的话，提供给先到先得的租户——请联系您的物业团队以检查可用性和价格。

没有宵禁，但他们确实要求您考虑到他人——特别是在深夜。请保持安静，顾及您的邻居。

可以——他们的团队在办公时间内在这里，他们还有一条紧急情况下的非工作时间支持热线。

你必须是全日制学生才能和他们一起居住。如你的大学位置尚未确定，在预订前请先了解他们的取消政策。

如果你们观看、点播或录制节目，包括像iPlayer这样的回看服务，那么你们需要电视许可证。这适用于你们用来观看节目的任何设备。

如果你是在读全日制学生，那么你将被免除缴纳地方税。你必须向他们提供你的免地方税证明，你的大学可以安排。

你需要向你的物业住宿团队提出正式申请。换房是否批准取决于空房情况，一旦批准，你将收到确认换房细节的新文件。

电动滑板车在物业或地面任何区域都不允许。

在该物业，他们提供的不仅仅是优秀的房间。他们的全包租金涵盖了基本设施，他们举办的活动拉近了人们的距离，并且他们的团队随时准备为您提供支持。无论是studio还是合租房，您的住所设计旨在帮助您安顿下来并与他人建立联系。

租赁结束后，您会收到MyDeposits发送的电子邮件，要求您登录并确认您的押金退还。如果您之前没有创建过账户，系统会提示您设置一个账户。从那里开始，您可以查看提议的金额并添加您的银行信息，以便处理退款。

尽快通知他们。他们致力于创造一个安全、包容和支持性的环境。无论您的孩子需要无障碍设施、健康或其他任何方面帮助，他们都会尽其所能提供帮助，并在需要时也可以将您连接到外部服务。

该房产位于利兹市伯利街2号，伍德豪斯，利兹LS3 1FP，位于利兹市伯利区，邻近市中心、大学、商店、咖啡馆和交通站点。

利兹大学距离房产大约15分钟步行路程，让你轻松前往课堂，无需依赖公共交通。

是的，这个房产在设计时考虑到了安全问题，使其成为国际学生舒适且安全的住宿选择。该建筑设有安全入口、监控系统以及现场团队为您提供支持，并设有额外的安全措施，让您更加安心。房产团队也富有支持国际居民的经验，帮助您安顿下来，感觉像在家一样，并在整个利兹时光中保持联系。

是的，根据您所在的校区，利兹贝克特大学也在轻松步行可达的范围内。

短途步行即可到达 Burley Park 火车站，附近有常规公交线路。Leeds 火车站大约10分钟火车或10到15分钟公交路程。

是的，建筑内有配备完善的健身房，你可以随时健身。

是的，该物业提供全年活动项目，是围绕物业社区设计的，包括社交、健康和创意活动。

是的，包裹可以送到前台，团队会为你妥善保管，以待领取。

To live at a LUNA Students residence you must be a full time student. You can usually book with either a conditional or unconditional university offer, but you should read the cancellation policy carefully if your place is not yet confirmed.

Yes, you need a TV licence if you watch or record live TV broadcasts on any channel, or if you use BBC iPlayer, regardless of the device you watch on. This is a legal requirement in the UK and is not included in your rent.

Full time students are normally exempt from paying council tax. You will usually need to provide your local council or the accommodation provider with a council tax exemption certificate from your university to confirm your status.

Yes. Standard contents insurance is included in your rent via the appointed provider, but you’ll need to register to view your cover details, check what’s included and decide whether you want to buy any optional upgrades.

You can request a room move by speaking to your accommodation team. Moves are subject to availability and approval, and if agreed, you’ll receive updated paperwork confirming your new room and any changes to your contract or payments.

No, you don’t need to move out during holiday periods. Your room is yours for the full contract term, and you can leave your belongings in place when you go away.

Yes, you can have up to a small number of visitors in your accommodation at any one time, and overnight guests are generally allowed for a limited number of nights per week. Exact limits are set out in your residence rules, so check with your property team if you’re unsure.

No. E-scooters are not permitted anywhere inside LUNA properties or within their grounds for safety reasons.

LUNA focuses on more than just providing a room. The brand emphasises well designed spaces, inclusive events, strong support from on site teams and all inclusive bills, all designed to help you settle in quickly and feel part of a community.

If your child has additional needs relating to accessibility, wellbeing or other circumstances, contact the property team as early as possible. LUNA aims to create a safe, inclusive and supportive environment and can work with you and your child to put appropriate support and adjustments in place, as well as signpost to external services where helpful.

Bridgeside: Yes – safety’s a big deal at Bridgeside, and we’ve got you covered. The area around Radmarsh Road has a local crime rate that’s 61% lower than the Nottingham average, and being so close to the University of Nottingham’s Jubilee Campus means there’s always a good amount of foot traffic and a visible campus security presence nearby. It’s well-lit, well-connected, and designed to help you feel at ease. On top of that, the building itself has 24/7 CCTV, controlled access, and private grounds – so whether you’re coming back from a late lecture or an evening out with mates, you can relax knowing you’re coming home to a secure space. Bridgeside also puts you in a great spot for everyday student life. From peaceful parks like Radford Rec and Wollaton Park to supermarkets, cafés, and local gems just around the corner – everything you need is close by. Buses into the city centre are quick and easy, so whether you’re heading out or winding down, it’s all on your doorstep.

Being a guarantor means you agree to cover the student’s rent and any damage charges if they are unable to pay. You must usually be based in the UK, over 18 and able to provide proof of ID and income. The guarantor agreement is legally binding, so you should read it carefully before signing.

A resident's guarantor must be a UK-based adult over the age of 18, who is financially stable and agrees to take responsibility for the rent if the resident is unable to pay. They’ll need to provide proof of ID and income. If you do not meet these criteria, don’t worry—there are now two great options available to help: Leap: We’re fully integrated with Leap Guarantor, making it easier than ever to get a UK guarantor. Students can apply directly through our booking platform with 24/7 availability, instant decisions, and a fast, digital process. It’s a smooth and seamless option that removes a common hurdle when booking your accommodation. Housing Hand: We also continue to work closely with Housing Hand, a trusted partner who acts as a guarantor for both UK and international students in exchange for a fee. Additional costs apply—please visit the Housing Hand website for full details. Both options are now available through our systems, giving you more flexibility and making it even easier to secure a place with us.

It depends on the building. At Burnsall House, Trapezium and Burley Studios, every studio has its own washer dryer included in the rent. At Bridgeside there is a shared laundry room run by a third party, and washes are chargeable. Direct bookings within certain offer periods may include a laundry credit to help cover costs.

At Burnsall House, Trapezium and Burley Studios, there is an on site gym included in your rent. At Bridgeside, residents can instead pay to access the University of Nottingham’s Jubilee Sports Centre, which is just a short walk away.

Studios include everything you’d find in an en suite room plus a private kitchenette with combi microwave oven, two ring hob, under counter fridge with freezer compartment and sink, dining area or breakfast bar, extra storage and worktop space, a smart TV and, in most LUNA studios (Burley Studios, Trapezium and Burnsall House), an in room washing machine. Studios at Bridgeside do not include a washing machine.

Your rent covers electricity, water, WiFi and standard contents insurance. At most LUNA buildings (Burnsall House, Trapezium and Burley Studios), studios also include in-room laundry. At Bridgeside, laundry is available in a shared, chargeable laundry room, though direct bookers for certain booking periods may receive laundry credit. The only common extra cost for most residents is a TV licence if you watch live TV or BBC iPlayer.