住宅是您的家，因此您可以随时邀请朋友和家人来拜访您，他们只是要求您尊重其他居民，并在您的客人进出大楼时进行登记，以便他们在紧急情况下知道谁在大楼内。

酒店内有清洁团队，他们会清洁住所内的所有公共区域。这不包括您的房间，但您可以直接与他们安排房间清洁，但需支付额外费用。

他们在现场设有维护团队，负责维护宿舍并确保宿舍始终处于最佳状态，以方便住在大楼里的学生。如果您房间的任何东西出现问题；比如冰箱坏了或者灯泡需要更换，他们会尽快为您修好。您可以通过学生门户在线报告维护问题。

是的。他们已聘请洗衣专家 Circuit 来管理住宅内的洗衣设施。

他们需要你的护照、签证、照片和地址证明的复印件。这些文件必须在收到住宿通知后的 10 天内上传到学生门户。如果不这样做，你的入住时间可能会严重延误，甚至可能导致你无法入住。

You will need to bring a method of Identification with you to the accommodation, either a Driving License or Passport, a letter of confirmation from the University. They also need a passport photograph.

If you are travelling via car on move in day they will inform you in advance whether there is a drop off bay on site for you to off load any suitcases or belongings, or they will send you the location of the nearest car park. Its important to book your move in slot with them in advance so that they can make sure these resources are available to you on the day.

They understand that sometimes students will need to arrive outside of arrival hours. They ask for you to contact your Accommodation Team at the earliest possible opportunity to ensure that they can provide all the necessary information and ensure that they have got everything ready for your arrival. For example they need to ensure that they have received all relevant documentation, the booking fee and first instalment before they can move anybody in.

It might not be a manager who will be there for the check-in however the Accommodation Team will always aim to introduce themselves at the earliest opportunity so you know who they are.

Yes but you will still have to pay rent for the full length of your agreed tenancy, even if you no longer live at your accommodation.

In the event that something is broken or doesn't work in any part of the accommodation, the student needs to report the issues to the accommodation office who will escalate it accordingly. They have accommodation maintenance wizards that work full or part time on site depending on the property. They are there for the hour of need replacing light bulbs, blown fuses, blocked showers etc. They do also work with local contractors for isolated issues. Your son/daughter will always be given at least 24 hours notice if a maintenance operative or contractor needs to access their room. They always offer for the maintenance operative/contractor to be escorted for the jobs entirety if necessary.

They know it can sometimes be unsettling when your son/daughter leave home for the first time, despite it being one of the proudest moments they understand it can be hard. As parents its natural to worry, they find a common one is their students not responding to phone calls or e-mails as quickly as they might have done at home. They always respect that all their students are responsible adults and are sensitive to respecting their privacy, however they appreciate that some situations can be distressing. They therefore always encourage all their parents to contact the accommodation team by phone or e-mail (details available on your relevant scheme page) if you have any concerns regarding your son/daughter. A member of the accommodation team will pop over to their room to give a friendly knock on the door to check everything is okay. If there's any reason why they aren't able to support your concern they will always try to direct you to the appropriate department at the University/College.

They are proud to offer a postal service during office hours within their schemes. They always communicate the postal process to their students when they move in, however they will always make every effort to ensure that your daughter/son gets their mail safely. They always asks for students to inform the staff if they are expecting a recorded or special delivery for the site team to ensure that someone is available for the delivery. They also always ask for the student to bring some ID for when they come to collect the parcel. They recognise that the students cant always come down themselves; they are flexible with friends picking up parcels however the student needs to contact the accommodation team to let them know in advance.

They cannot be liable for any direct, indirect or consequential loss arising from accepting mail on students behalf. Although they will make every effort to ensure the students get their mail safely, they will not be responsible if recipients fail to collect their deliveries, packages are stolen or damaged due to circumstances beyond the control of the accommodation team. They also are not responsible for packages that arrive outside office opening hours or when the accommodation team are out of the office. If the students dont collect their mail within 4 weeks it will be returned to the sender.

They take booking preferences very seriously and take great pride in being able to accommodate these in most cases. There is a preference box on the booking form which allows the student to put any preferences they might have, for example friends they wish to live with, location of room within the building, same sex cluster flats. They always do their best to accommodate these preferences, if for whatever reason they cant fulfil them they will always try to achieve one or two and notify the student if they aren't possible.

Students do not have to pay Council Tax, but the council must be informed that you are a student and apply for exemption as this does not automatically happen. It is the responsibility of every student to apply for exemption, your University/College or accommodation provider* cannot do this for you, though they can help you!

At accommodation, they want you to feel safe and secure at all times. They understand how important safety and security is to students when it comes to choosing a place to live. That's why we've taken every effort to ensure that they provide the best services so that their students can thoroughly enjoy living with them. They have 24 Hour CCTV Cameras installed in all of their buildings, internally and externally. Secure Key Fob Door Entry & Bedroom Door Locks. There are also locks on all private bedrooms and out-of-hour security is there to support the community if you have any security concerns, ensuring your security and safety.

The properties have been specifically designed to be used by students. These properties have benefited from significant changes in fire safety, building regulations and coherent fire and management strategies. They have extensive fire safety systems in place in all the buildings that they manage. They are also audited by their own internal team, as well as external consultants, on a regular basis to validate, and if necessary update, their extensive fire safety systems, policies and procedures.