本酒店不为工作室或共享公寓提供任何电视许可证，因此您需要自行注册电视许可证。

所有公寓都位于交通便利的中心位置。是否靠近校园取决于您就读的地点！查看本网站上的相关公寓页面或联系现场公寓团队了解详情。如果您不喜欢步行，我们所有的城市都拥有便利的交通连接和安全的自行车存放处。

除非包含在优惠中（请咨询相关酒店团队或条款和条件），否则不提供床上用品，因此请携带床单以覆盖床垫、羽绒被和枕头。有关床尺寸的信息可在客房页面上找到。您可以在抵达前从英国公司 UniKitOut 获得床上用品包、厨具或浴室配件，该公司将在您入住日期之前为您配送物品。这些物品将在您抵达的第一天送到您的房间或酒店前台，供您使用（如果物品在截止日期前订购）。

他们了解学生的预算有限，因此 Endsleigh 推出了全新的独特学生保险选项。这些保险旨在承保您在学生宿舍和离家期间可能遇到的风险。您的财产。覆盖。通过与第一大学生保险提供商 Endsleigh 合作，他们为所有住在我们宿舍的学生安排了财产保险，您无需支付任何费用。所有学生都必须确认他们的保险范围，以确保您了解哪些是保险范围内的，哪些不是。此外，您还将参加 Endsleigh 专为住户提供的抽奖活动！访问确认您的保险范围以查看：哪些是保险范围内的，哪些不是保险范围内的主要除外责任 - 不提供保险的情况保单超额 - 您提出索赔时支付的金额如何提出索赔个性化保险。

反社会行为可以是任何导致或可能导致其他住户、物业团队成员、承包商、物业访客或整个社区感到痛苦、烦恼、不安或骚扰的行为。例如，深夜大声播放音乐、吸食非法毒品、在公寓内吸烟或对其他住户或物业团队成员使用威胁或辱骂性语言。您的租赁协议中有一些针对反社会行为的具体义务，您必须遵守。不这样做即违反了您的租赁协议。这些义务包括：不得导致或允许访客从事反社会行为，反社会行为是指任何导致或可能对房东、其他占用人、邻居或在当地从事合法活动的人造成滋扰或烦恼的行为。反社会行为的例子包括（但不限于）不妥善处理垃圾和不顾他人感受地使用物业，以及更严重的问题，如噪音、暴力和犯罪行为、供应和使用管制药物以及基于种族、性别、性取向、残疾、年龄、宗教或信仰、怀孕或生育状况或社会经济地位的恐吓、骚扰或迫害。不得对他人造成任何滋扰、冒犯、扰乱、骚扰、烦扰或持续骚扰。

物业团队 24/7 全天候为您提供支持，解决您物业中任何反社会行为的问题。您可以通过物业电话、实时聊天或电子邮件联系我们，或与接待处的团队成员交谈。然后他们可以采取适当的行动。这可能包括与相关住户谈论其租赁协议中的义务及其行为对他人的影响，或通知其担保人、大学或其他机构。如果您目睹对他人有直接风险的事件，您应立即拨打 999 报警。

物业团队将能够指导您获得您所在地区可用的支持。他们与大学的学生服务部门和当地警方有着良好的联系。他们还会鼓励您联系家人或朋友以获得额外的支持。（Student Minds 是英国的学生心理健康慈善机构。他们的网站是信息和建议的重要来源。您的物业团队和学生服务部门还将提供进一步的指导，以在您上大学期间为您提供支持。）

酒店欢迎任何规模的团体预订！使用“立即预订”选项时，请务必勾选您是团体中的一员。如果您是第一个，他们会要求您提供团体中每个人的姓名和电子邮件地址（所以请做好准备！）。然后您的朋友也会被邀请在我们的网站上注册！收到所有申请后，我们的物业团队将确保为您提供最适合您的物业！请注意，当涉及到单间双人入住时，入住房间的两个人都必须是学生。

提前入住是可能的，具体取决于您预订的房间是否还有空房。如果您希望在租期开始日期之前抵达，请联系酒店团队。他们会尽力满足您的需求。

我们的许多房产都提供灵活的租期。请访问本网站的相关房产页面或联系房产团队了解详情。

租金不会自动从您的银行扣除。您必须登录您的物业门户来设置付款，或者您可以在接待处用卡付款。他们确实允许银行转账，但这通常仅在特殊情况下，他们更喜欢前两种选择。您将在预订时选择您的付款计划。

不可以，根据您接受的租赁协议，您不得转租任何部分的住宿。如果您需要提前搬出，您应该联系接待团队讨论租赁接管的选择。

您的担保人是同意在您无法支付租金或根据租赁协议支付其他款项时为您支付的人。这是租赁住房的标准做法，尤其是对学生而言。他们只会在付款延迟或担心您的租赁条款未得到遵守时联系您的担保人。您的担保人应年满 18 岁。他们应有全职工作并且是房主和/或租赁住房。Property 欢迎国际担保人。

在您预订并提供其详细信息后，他们会向您的担保人发送一份单独的表格以供填写。他们需要填写此表格以证明他们有资格。如果您的担保人需要在您预订之前查看此表格的副本，那么他们可以询问您酒店的团队成员，该团队成员很乐意提前提供一份副本供您阅读。他们还可以回答您或他们对此文件的任何问题。

如果住户指定的担保人不愿意签署协议或没有资格担任担保人，他们会要求该人提名其他人。如果他们找不到担保人，他们会与住户讨论此事，可能需要取消预订，或者他们可以与住户达成协议，鉴于住户的个人情况，租约可以在没有担保人的情况下继续进行。

除非您要求我们通知他们其他问题，否则他们只会在付款延迟或他们担心您的租约条款未得到遵守时联系您的担保人。付款延迟通常与租金有关，但也包括您房间的任何未付款损坏等问题。更多信息在他们将发送给您的担保人的协议中进行了说明。

如果您与我们签署了租赁协议，他们将直接与您联系。只有在付款延迟、他们担心您的租赁条款未得到遵守或您明确同意我们与指定第三方讨论您的租赁事宜时，他们才会联系您的担保人。但是，他们可以提供有关我们的租赁和流程的一般信息。

是的，该房产已在 ANUK 和国家代码中注册。Accreditation Network UK 是租户、房东和计划运营商对私人出租房屋认证感兴趣的中心资源。

有时事情会出问题。您可能会遇到暖气或热水问题，或者只是需要更换灯泡。别担心，他们会帮助您！每家酒店都有自己的现场维护团队，他们非常乐意尽快解决问题。如果您遇到维护问题，请联系接待处友好的团队，他们会记下相关详细信息并让维护团队尽快查看！如果您在非工作时间遇到问题，他们的现场夜班人员将能够提供帮助。虽然他们会尽快解决任何问题，但有时他们需要外部承包商的帮助。如果是这种情况，他们会通知您。所有紧急维修均在 4 小时内完成。

带宽速度以及可连接的设备数量详述如下。请注意，下面详述的带宽速度“最高”为规定的无线速度。供应商：ASK4设备：6带宽（无线速度 MB）：100带宽（有线速度 MBps）：200 您可能会发现宽带速度在一天中的不同时间有所变化，例如在晚上 7 点至 11 点的高峰时段，或者可能有其他因素影响您的速度（例如在后台运行上传、执行扫描的安全功能等）。但是，在办理入住手续时，您将收到有关如何直接联系互联网提供商的详细信息，以便他们能够解决任何问题。您的公寓内提供个人 Wi-Fi 连接。如果您希望在公共区域连接 Wi-Fi，请联系您的接待团队，他们将能够为您提供客人登录详细信息。

You will need to let your property team know, either in-person at reception, or via email, telephone call or via the property app, when you have a maintenance issue.

They will make sure this is logged on the maintenance system for the dedicated in-house maintenance team to investigate and fix. Try to provide as much detail as possible when logging a maintenance request, as this will help the team to gather the correct tools needed or receive assistance from an external contractor where required.

This can depend on the severity of the issue, however the property team aim to respond to emergency repairs within 4 hours.

When your request is logged onto their system by the residence team, it is automatically graded based on priority. For example, an emergency request would be an overflowing toilet or loss of water/heating, whereas a moderate request could be a lightbulb change or a request for an extra piece of furniture.

If the property team need to ask an external contractor or specialist to investigate your maintenance issue further, they will always let you know. This usually happens when problems are identified with materials and services such as main entrance doors, lifts, electricity, water or CCTV. Where possible, the property maintenance teams will try their best to fix the issue without support from an external contractor.

From 24/7 onsite support to comprehensive signposting, they've got your best interests at heart around the clock.

Wherever you are in your student journey, you may end up facing pressures related to uni life on top of all the stresses and anxieties that modern life can throw your way.

Knowing where to turn when times get tough can really help to give you peace of mind, so you can look after your mental health while you’re living in student accommodation.

Anti-social behaviour can be any behaviour that causes, or may cause, distress, nuisance, annoyance, alarm or harassment to other residents, Property team members, contractors, visitors to the property or the wider community. For example, playing loud music late at night, using illegal drugs, smoking in your flat or using threatening or abusive language towards other residents or residence team members.

The property teams are available 24/7 to support you with any concerns around anti-social behaviour in your property. You can speak to one of the team in reception or contact them via the property telephone, live chat or email.

They can then take appropriate action. This might include speaking to the resident(s) in question about the obligations in their tenancy agreement and the effect of their behaviour on others, or informing their guarantor, university or other authorities.

If you witness an incident where there is immediate risk to others, you should alert emergency services by ringing 999 immediately.

If you are an overseas student planning to study at university in the UK, then you will need to apply for a student visa before arriving.

Before you can complete your visa application, there are a few things you need to make sure you have:

• an unconditional offer of a place on a course from a licenced student sponsor (university or college). If your place of study is a licenced student sponsor, they will be able to send you your reference number (also known as CAS (Confirmation of Acceptance for Studies)) which you will need to add to your visa application
• proof of English language skills. Your university or college will let you know if you need to pass an exam by an approved provider
• A valid passport or travel documents.

These are the essentials you’ll need before making your application. Other information and documentation you may be asked for include:

• Proof your parent(s) or guardian(s) consent to you studying in the UK (only required if you are under 18 years of age)
• Certificates of education
• Proof of finances and that you have enough money to support yourself and pay for your university course.

The official UK Government website states that you will receive a decision with three weeks, however this may be longer or shorter depending on when you submit your application and if further documentation and information is required.

If you have all the required documentation then we suggest applying as soon as possible, so if there are any delays in receiving your visa, you have plenty of time to enquire ahead of your check in date. UCAS suggests applying before August, as this is the busiest time for student visa applications and you may not receive a decision in time.

If you're coming to the UK from overseas, travelling light will make the experience less stressful.

To learn more about the deposit requirement, please check the policy section above, or feel free to reach out to your amber agent.

For more details about guarantor requirements, refer to the policy section above or connect with your amber agent.

For more information on payment plans, refer to the policy section above, or contact your amber agent for assistance.