You can move in on or after the start date of your tenancy.

A 3/4 sized bed is larger than a single but slightly smaller than a standard double.

It's worth checking online for 3/4 sized bedding specifically as many stockists now offer this. Otherwise, they would recommend opting for bedding that fits a small to standard double bed.

All our show flats, and the images on our website, are representative of a particular room type unless labelled otherwise – however they are not identical. Your room will have all the same features and fittings, just in a slightly different set up. If you are unhappy with your room, please speak to the reception team. Where there are other rooms available they will offer these as an alternative. Please be aware that these requests may incur a charge.

You can collect your keys from reception when you arrive. Remember, if you have been asked to do so, make sure you have booked a check-in slot. At your allotted time, just come straight to the main reception with your photo ID and the team will have your keys ready and waiting for you.

You just need to bring a valid form of photo ID to prove who you are when you arrive. There’s no need to print off your tenancy agreement or booking confirmation. They can accept a valid passport, driving licence or national ID card as proof of ID.

They can accept a valid passport, driving licence or national ID card as proof of ID. If you don’t have any of these, please bring any proof of ID that you have. The team will check this and will need to ask a few security questions before they can provide you with your key.

It's a good idea to plan for your check-out in advance of the end of your tenancy, so you can share the cleaning responsibilities. You and your flatmates are equally responsible for leaving the cupboards, fridge, and freezer empty and the kitchen clean.

If your flatmates have left without cleaning the kitchen it is your choice whether you do the cleaning yourself. Any charges will apply to all flatmates – yourself included – so we recommend putting in the effort to organise this ahead of everyone leaving.

The team will be ready and waiting to check you in when you arrive, and give you the keys to your new room. If you have been asked to book a time slot for arrival, please make sure you stick to this.

You will receive information on your new home and city and they'll let you know what to do if you need any help or support while settling in.

Please leave anything illegal out of your new home. Candles and other hazardous items are not allowed either.

Unfortunately you'll need to leave any pets at home too. If you need a guide dog or working dog to assist you, please get in touch to discuss your options.

Fridges are another no-no. However, they do make some exceptions, for example if you’ve got a medical reason to have one. You'll need to check this with your property team before you move in.

You can find out what’s included in your room by checking the information for your room type on your amber webpage.

Aside from exploring the local area, meeting your flatmates and enrolling at your university, you should also consider the following;

• Register with a GP – you can often do this on your university campus
• Open a UK bank account – your university’s international office should be able to help you with this
• Get a TV Licence – if you’ve got a TV in your flat or plan to watch TV online on your laptop you’ll need to get a TV licence.
• Fill in the Council Tax Exemption Form

– As a full-time student you don’t need to pay council tax but you will need to provide them with your Council Tax Exemption Form.

As a full-time student you don’t need to pay council tax, but you may need to let your council know. For more information on how to do this in your city, please speak to your reception team. If you leave university during your Tenancy Agreement period you may then need to pay council tax. Please contact the reception if the student status changes.

When you book with us the personal items inside your room are automatically insured against fire, flood, theft and accidental damage by the residence insurance partners.

When you book with us, your room will be allocated at random. If you have a preference on who you'll be living with (for example same sex flatmates or postgraduate flatmates), you can contact us and we will try to meet your preferences, but we can't guarantee this as it is dependent on availability.

Already have a group of friends you want to live with? Book your group booking by reaching out to amber agent.

Yes, you can book a flat with friends. For more information please be in touch with amber agent.

Bedding is not provided in the properties. You will need to bring your own bedding to use when you arrive.

The property have partnered with UniKitOut, the UK's leading Student Kit supplier, so whether you need bedding, kitchen, bathroom, or everything - they have something for you. You can buy them from their online Shop.

No. For security reasons, the residence team can only give your room key directly to you.

The easiest way to check your block and room number is to login to My Account.

You'll find a summary of your booking in the 'My bookings' section.

Your flat number, floor, and block (where applicable) can also be found on your tenancy agreement.

All customers should follow their property’s rules on having guests. Please speak to your property team if you don’t know what these are.

You’ll need to bring your own pots, pans and other kitchen items

We have partnered with UniKitOut, the UK's leading Student Kit supplier, so whether you need bedding, kitchen, bathroom, or everything - they have something for you. You can buy them from our online Shop.

You can find out what’s in your flat in your welcome guide.

You can make your payment and check how much is due by logging into My Account. Please pay any charges as soon as possible to avoid receiving a late payment fee.

Speak with your flatmates in advance of check-out to make sure all cupboards and the fridge/freezer will be left empty. It’s important to work together so that the activity can be shared equally.

If any food or belongings are left in the kitchen, they'll need to apply a charge for them to be removed, and the charge will be split equally between everyone in the flat including yourself. If you are the last person to check-out of your flat, we recommended that you make the decision on any food left in the cupboards, fridge or freezer – you may want to take it with you, donate it to the foodbank or dispose of it responsibly.

Yes. You’re responsible for leaving your room clean and empty. You can recycle or donate unwanted items, and all rubbish must be disposed of responsibly. Any items left in your room will be removed, and they’ll need to apply a charge for this.

If you’re sharing a flat, it’s a good idea to find out when everyone is leaving so that the cleaning in your kitchen and hallway can be shared equally.

Please leave your kitchen / lounge / hallway clean and empty – don’t forget to clean inside the fridge and freezer, and to empty your cupboards to avoid cleaning charges. If there are any items or food left in the kitchen or hallway, then removal charges may apply.

All cleaning, damage and removal charges will be split equally between all tenants.

No. Unfortunately they're not able to store anything in the property after check-out, so you’ll need to take all of your belongings with you.

If you need to store your luggage locally, they've partnered with LOVESPACE who specialise in secure storage with collection and delivery options.

You must leave your room empty. If you left any belongings in your room or kitchen by mistake, please get in touch with the property straight away. They will remove the items and put them into safe storage at your property, where they will be kept for 14 days (from the day you checked out). You will need to contact your Property Team and make arrangements with them to collect your belongings. After the 14 days has passed, any uncollected items will be recycled, donated to charity, or disposed of responsibly

It may be difficult to park directly outside your property, so they recommend researching alternative parking in the area.

If an item in your flat has stopped working, please raise a maintenance request in their app before you check-out. If they are aware of items that need repairing in advance, and there has been no malicious damage, you won't be charged.

他们需要在损坏赔偿方面保持公平和一致，因此鼓励你在首次入住时认真完成物品清单。他们会在自己的房间检查中记录任何损坏，因此会有该损坏的记录，并可取消你未造成的损坏费用。如需在退房前报告损坏，请与Property Team的工作人员联系。

他们确实会对损坏收费，但如果造成损坏的人愿意承担全部责任，他们将只向该人收费。如果公共区域内无人为损坏承担责任，费用将由公寓内所有人平摊。

最好在入住期间就报告损坏，以便他们进行维修，避免退房时被收费。

如果发生损坏——即使是意外——请立即向Property Team的成员报告。

不可以。维修团队很乐意协助任何维修，请通过他们的App提交维修申请。

如果你的账户有结余，你可以在账单上看到。但如果你有一笔即将到期的分期付款（10天内），之前显示的结余将用于抵扣该笔分期付款。

这意味着你的租金将扣除账户结余部分。

他们为所有能力的学生提供支持。从无障碍到神经多样性，让我们一起努力让你的学生生活更轻松。如果在入住前有任何需要告知的事项，他们愿意倾听并沟通如何为你提供便利。

请尽可能提前告知他们如何提供帮助，以便他们以合适的方式为你安排。你可以通过邮件联系公寓，也可以填写他们的入住前披露表格。

任何需要工作人员干预或作为第一响应者的状况，例如需要工作人员响应的癫痫报警器。

无酒精、指定安静、纯素、素食、饮食限制或单一性别公寓。

专用桌椅家具/设备。（可能由Disabled Students Allowance资助，请联系你所在大学的残障服务团队获取更多信息）。

如果你有任何过敏并担心合住，请联系公寓管理团队，他们会建议你采取的最佳措施以及如何与室友共同管理。

如果你最近受伤（如骨折）或有暂时影响你的状况，请尽快告知公寓管理团队，以便他们为你采取适当的安全措施。

你可以发邮件或填写我们的入住前披露表格。他们可能还要求你与公寓管理团队一起填写临时PEEP表格。如果你已入住并希望进行披露，请填写入住后披露表格。

他们已为大多数公寓制作了虚拟导览，但如果你想实地看房，可以联系amber agent。

如果你还没有英国银行账户，抵达后务必开设一个。

提前了解相关信息会节省时间，但如果稍晚处理也无需担心。每家银行对非英国国民开设账户的要求不同。

通常你需要某种形式的身份证明，以及在英国的居住和课程证明。大多数情况下，你还需要公寓出具的地址确认信，他们很乐意为你提供。

他们可能还需要更多信息和文件，甚至可能需安排面谈后才能开户。

英国有很多银行，每家政策略有不同。

如果你将深夜或清晨抵达，只需拨打我们的Emergency Control Centre，他们会安排人员前来为你开门。

The team will be ready and waiting to check you in when you arrive, and give you the keys to your new room. If you have been asked to book a time slot for arrival, please make sure you stick to this.

You will receive information on your new home and city and they'll let you know what to do if you need any help or support while settling in.

除了探索当地、结识室友和在大学注册外，你还应考虑以下事项：

注册GP——通常可在大学校园内完成

开设英国银行账户——你大学的国际办公室应能提供帮助

购买TV Licence——如果你的公寓有电视或打算在笔记本上观看电视，你需要购买TV licence。

点击此处了解更多关于TV licence及如何购买的信息。

填写Council Tax Exemption Form

——作为全日制学生你无需缴纳council tax，但需向我们提供你的Council Tax Exemption Form。

清洁你的房间及公寓公共区域是你的责任。

可向公寓管理团队获取关于保持房间和公寓整洁的指导。

所有室友都有责任保持公共区域干净整洁。首先，尝试制定一份清洁轮值表。轮值表是大家共同保持住所整洁的关键。只需四个简单步骤：

列出需要定期完成的清洁任务

与室友商量谁负责什么任务，以及在哪一天完成

把每个人的任务写在对应日期的栏位里

在相应日期完成任务，并在完成后打勾

如果制定轮值表并与室友沟通后，室友仍不履行责任，请联系前台团队，他们会尽力协助。

可向公寓管理团队获取关于保持房间及公寓整洁的指导。

公寓会维持基础室温，防止房间过冷。你可在房间内找到温控器，自行调节房间温度。

我们的公寓有两种温控器。最常见的一种只有一个“boost”按钮；按下后，暖气将强力运行45分钟，可多次操作。

但一旦达到上限温度，便无法继续升温，此时按下按钮仅维持该温度。

部分楼宇配备另一种温控器，提供五档设置（关闭、低、中、高、boost）。可先选择档位，再用boost按钮在45分钟内提升温度。

达到设定温度后，除非温控器检测到温度下降，否则暖气不会再次启动。

预订后，你房间内的个人物品将通过物业保险得到保障。

如需理赔，请联系保险理赔中心。

Wi-Fi通话又称VoWiFi（Wi-Fi语音），可让你在Wi-Fi网络下拨打/接听电话与短信。在公寓内按以下步骤操作：

Apple设备：

确保已连接Glide Network并登录。

前往设置 > 电话 > Wi-Fi通话 > 开启

Android设备：

确保已连接Glide Network并登录。

前往设置 > 连接 > Wi-Fi通话 > 开启 > 设为“优先使用Wi-Fi”，确保连接Wi-Fi时默认采用Wi-Fi通话。

若连接困难，请检查以下事项：

清除浏览历史、Cookie与缓存

忘记该Wi-Fi网络后重新搜索

关闭防火墙——

连接成功后记得重新开启防火墙。

若仍无法连接或网络中断，请直接联系网络供应商。

网络供应商取决于你所住的物业：

Glide Wi-Fi帮助

直接致电或邮件联系Glide。

大学Wi-Fi帮助

若网络由学校提供，前台团队可协助解决。

不确定网络供应商时，请咨询前台团队。

When you choose to live with the property, access to up to 300Mb/s Wi-Fi is included in your rent. Connect up to 50 devices simultaneously, whether you're in the common room, study area or your bedroom, you're always connected.

Your Wi-Fi will be provided by Glide, unless it’s provided by your university. Glide delivers a Gigabit service with up to 1Gb on wired ports and 300MB on Wifi.You’ll be given further information on your internet provider when you arrive. In the meantime, you can check your Broadband and Wi-Fi availablity here.

Please be aware that some older devices may not be gigabit capable. Check your settings to find out more information on your connection.

How you connect to your Wi-Fi depends on the property you’re living in:

I've received a Passkey from Glide

Scan for available Wi-Fi networks, select

Glide-US-Resident

Enter your passkey

I haven’t received a Passkey from Glide

Scan for available Wi-Fi networks, select

Glide-US-Signup

or

US_Glide

Open a browser

Register your details on the Glide welcome screen

Help with Glide Wi-Fi

Get in touch with them directly by calling or by emailing.

Wi-Fi is included in your rent. If your internet is with Glide, you’ll have access to up to 300Mb/s and can connect up to 50 devices simultaneously. If your internet is provided by your university, they’ll be able to tell you your allowances.

The cost to use the laundry facilities in your building may differ slightly. Pricing information will be available once you've checked into your property.

You'll find information on the location of the laundry room at your property in your property Welcome guide. You'll be sent a link to this by email ahead of checking in.

They have dedicated on-site Service and Safety teams in all the cities – which means that there will always be someone around to help if you need them. Part of their job is doing patrols of the buildings and attending to incidents, so don't worry if there is nobody at reception. You can let them know that you need help by contacting them via the security call point located near your reception or front door, or by calling the Emergency Control Centre.

You can also raise a locked out request in the property app, which will connect you directly to the Emergency Control Centre if you are locked out.

A villavent helps to ventilate your flat by extracting old air and pumping fresh air into a room. You’ll find the villavent unit for your flat in your kitchen above the oven, and connecting vents in your bedroom and bathroom.

If you’re having problems with the temperature of your fridge, check the temperature control switch - this will indicate how cold the fridge is. You can find the control inside your fridge at the top.

If the drawers of your freezer are hard to open, you may need to defrost it.

All of our flats are fitted with Prefect temperature controls which you can use to adjust the temperature.

If your toaster, kettle or iron has stopped working, they can arrange a replacement for you to collect from reception.

Simply raise a maintenance request in the property app and a member of your property team will be in touch to let you know when you can collect your replacement.

Please note that the following exclusions apply:

Toasters in Aberdeen properties

Kettles and toasters in Portsmouth properties

Toasters and irons in Bournemouth properties

Kettles, toasters and irons at Calthorpe Court and Beech Gardens in Birmingham

Kettles, toasters and irons at Cathedral Park in Bristol

Kettles, toasters and irons in Cardiff properties (Except Blackweir Lodge which provides all)

Kettles and toasters at Bridgewater Heights and Mill Point in Manchester

Kettles, toasters and irons in Southampton properties

Your room is yours until the end of your contracted time listed in your Tenancy Agreement. That means you can leave anything you like in your room when you leave the property, for example the Christmas break.

There are a few things to remember to do before you leave your room:

Lock your bedroom door

Lock your windows and close your curtains

Take the rubbish out

Switch off the lights

Unplug your appliances

你的房间在租约合同期内始终归你使用。如果合同涵盖圣诞节、复活节等假期，你无需在这些时段搬离。

许多公共区域配有电视，部分卧室也提供电视——可在房源页面或欢迎指南中查看具体配置。入住前你会收到欢迎指南链接。

若在卧室观看直播或点播电视，需单独办理TV Licence；卧室许可证自动覆盖公共厨房。

仅想在公共厨房看电视，可与室友合办一张许可证。Studio住户若观看直播或点播，也需自行办理。

连接方式视具体物业而定。大多数房间无天线接口，若为智能电视，可通过Wi-Fi连接。

若观看直播或点播，需持有TV Licence，详情见www.tvlicensing.co.uk。

学生须遵守物业的访客规定；如有疑问，可咨询物业团队。

物业与Avon Fire and Rescue Service合作，超越法规要求。消防风险评估由Institution of Fire Engineers资深评估员执行。

现场团队每周测试火警系统，并向新生指明疏散路线及集合点，确保紧急情况下有序撤离。

楼内均设紧急标识，如有疑问，可随时向工作人员咨询。

安全至上，防火人人有责。现场配备完善消防系统，你也需遵守以下要点：

保持门厅、走廊畅通无阻

常闭防火门，切勿支开

做饭时开启抽油烟机

烹饪时绝不离开

疲劳或受药物、酒精影响下勿下厨

切勿遮挡或烘干衣物于取暖器上

严禁遮盖烟雾探测器

淋浴时开启浴室排风——水蒸气或除臭剂可能触发报警

不使用故障电器

插座与拖线板勿过载（发热电器如吹风机须单独使用）

公共区域：

保持所有出口、走廊畅通

切勿支开公共防火门

发现防火门或设备故障立即报修

勿堵塞建筑紧急通道

熟悉逃生路线及集合点

仅在指定吸烟区吸烟，楼内严禁吸烟及电子烟

擅自改动消防设备违法，切勿移动、遮挡灭火器、报警器、破玻按钮及安全出口标识。

火灾发生时请保持冷静，迅速按以下步骤行动：

听到警报立即撤离

离开公寓时关闭所有房门

走楼梯，切勿使用电梯

拨打999——不要假设他人已报警

在得到安全确认前勿返回

房门背面贴有消防须知，入住后请提前熟悉。

火警测试时间、集合点等信息见欢迎指南；选择城市及物业即可查看详情。

False activations are frustrating. Not only do they disrupt you, but they can also make others become too relaxed when it comes to hearing the fire alarm. You should never assume a fire alarm is just a false activation, and always evacuate whenever you hear the alarm.

There are however a few things you can do to help reduce false alarm activations:

Keep the bathroom door closed when showering as steam can activate the fire alarm

Use aerosol sprays in the bathroom and turn on the extractor fan

Do not cover your bedroom heater with clothes or other items

Do not use candles

When cooking - open your kitchen windows slightly and keep your kitchen fire door closed. Don’t leave cooking unattended.

If your break glass point is damaged, let your Unite Students team know

Don’t smoke in the building

If you suspect that others might be smoking in the building, let your Unite Students team know

All of the buildings are non-smoking, so they don’t allow smoking or vaping inside your flat, room or communal areas. They do have some designated outdoor spaces that they ask the residents who smoke or vape to use instead. There are cigarette bins located on site and they ask that residents use these where needed to help keep things tidy.

To learn more about the deposit requirement, please check the policy section above, or feel free to reach out to your amber agent.

For more details about guarantor requirements, refer to the policy section above or connect with your amber agent.

For more information on payment plans, refer to the policy section above, or contact your amber agent for assistance.