If your your visa application is denied, you may cancel by providing official proof within 24 hours of receiving the notification. Your holding fee will be retained, but no further charges will apply. Note: You must provide official documentation (e.g., university rejection or visa denial letters) to support your cancellation request.

If your university offer is not received, you may cancel by providing official proof within 24 hours of receiving the notification. Your holding fee will be retained, but no further charges will apply. Note: You must provide official documentation (e.g., university rejection or visa denial letters) to support your cancellation request.

You may cancel within 3 days of receiving your booking confirmation. Your holding fee will be refunded in full.

You may cancel if you find a suitable replacement to take over your agreement. Your holding fee will be retained, and you will remain liable for any licence fees due until the replacement moves in.

Cancellations falling outside the above criteria will be reviewed at their sole discretion on a case-by-case basis.