Sadly, they do not allow pets at sites. However, they make an exception for residents who require the assistance of a trained and registered Service Dog or Assistance Dog.

Any requests for emotional support animals that are prescribed by a licensed mental health professional are assessed on a case by case basis.

Yes, you can specify where you would like your room to be – from those which are still available – at the time you book.

The online booking system will show the gender of those who have already booked a room in your chosen flat, if this information is available.

If you want to make a group booking with people you already know, for more information you can be in touch with amber agent.

Yes. If you’d like to share with friends, you can find and select rooms in the same flat on the booking portal. Alternatively, please speak to a member of the amber team and they will be happy to help you.

Yes, they can often arrange this. Please contact our amber team to see if they have availability to see it is possible to book your room for an early move in.

They offer free dual occupancy across a limited number of their studios where both residents are students.

You'll see the dual occupancy symbol next to the room number if it is available when you select the room via the floorplan. They'll ask for your partner's details during the booking stages. Both you and your partner must sign their tenancy agreement and have student status for the duration of the booking.

If your partner is not a full time student as well then unfortunately they cannot live with them.

No, accommodation is non-smoking. You may smoke outside in designated smoking areas. Please do not smoke anywhere near other residents’ windows, as the unwelcome smell of smoke can drift into their rooms.

Yes, they can arrange temporary storage for possessions you don’t want to take home with you. Just ask your Reception team for details.

No, it’s up to you when you come in. If returning late at night, please respect your fellow residents and keep noise to a minimum between 11pm and 7am.

Yes, the vast majority of their sites have a laundry room where you can wash and dry your clothes. These are operated by an independent provider, Circuit Laundry or Miele. You will need to pay to use the machines via a top-up card or their mobile app.

No, so please bring your own sheets, duvet, pillows, towels etc when you move in – or you may prefer to buy them locally on arrival.

No, drugs are not permitted and prohibited items will be confiscated. The tenancy agreement gives management the right to confiscate substances, including ‘legal highs’ without the consent of the resident.

Your post will be delivered to a lockable post box for your flat. Larger items or those that require a signature on delivery will be retained by Reception. You will be notified if Reception receive an item for you, and you should collect it as soon as possible.

To qualify as a resident for management you must confirm that you are a student at a higher education establishment in the UK.

他们的公寓住着来自世界各地的国际学生，通常就读于不同院校，正是这种多样性让与他们同住成为一段收获满满的经历。

他们会定期组织社交活动，让你结识其他住户。公寓内会张贴海报告知即将举行的活动，或直接到前台咨询即可。

住户的安全与保障是他们的首要任务。所有公寓均完全符合现行安全标准，配有火灾报警系统及防火设备，并定期进行检测与疏散演练。建筑亦由外部独立顾问定期审计。

管理团队设有全职且高度专业的健康与安全团队，定期巡查各公寓。同时委托国家认证服务商维护生命安全系统。此外，所有公寓每天24小时、每周7天均有工作人员值守。

他们持续审视安保、消防与安全标准方案。如需了解持续进行的消防安全计划详情，请阅读其消防安全更新。

公寓内不设餐厅或食堂，但大多数公寓配有自动售货机，可购买巧克力、薯片、饮料、冰淇淋及其他零食。

有，所有公寓均覆盖WiFi，全楼免费使用。网络由其合作伙伴ASK4提供。若连接遇到问题，可在入住时收到的欢迎手册中找到联系方式。

住户手册中列有禁止携带物品清单，其中许多因消防安全被禁，如蜡烛、香薰炉、燃气器具及暖风机等。详见下方完整清单。若不确定某物品是否允许，请在入住前咨询公寓管理团队。

任何情况下均禁止携带武器或毒品（包括“合法兴奋剂”）。

禁止携带：蜡烛、烟花、孔明灯、香、香炉、煤油、汽油、液化石油气及液化石油气器具、压缩气体及压缩气体器具、电饭煲（除非带有CE标识）、水烟壶、燃气炉、燃油炉、茶灯、卤素取暖器、裸露电热元件取暖器、风扇取暖器、天然圣诞树、主电压圣诞灯串、便携式炉灶。

可在公寓官网的房间详情页查看房间内已配物品。需自备或建议携带的物品包括：床上用品、毛巾、洗漱用品、卫生纸、基础厨房用具、衣架及电脑或笔记本。

他们还整理了一份物品清单，供参考携带或抵达后购买。

不会，房间及套间清洁由你和室友负责。他们将保持公共区域如社交空间、前台及洗衣房的整洁。

许多住户会制定轮值表，每人分担清洁任务。

Management Student Accommodation是National Codes of Standards成员。该体系旨在为大型学生公寓运营商设定最低专业管理标准，让住户安心享受专业服务。

该守则确保住户享有良好的房屋管理标准，减少纠纷与误解，出现问题也能迅速解决。

更多信息请访问National Code官网。

所有公寓均设有适合残疾学生的房间，包括完全无障碍轮椅客房。欲了解具体公寓可供房型，建议直接联系该公寓。

他们理解大学阶段可能带来压力，初次离家的学生或会遇到困难。

大学承担主要的生活关怀责任，但公寓员工受过培训，可提供初步的适度关怀与支持。团队与大学关怀及福利支持服务保持良好关系，会转介需要额外帮助的学生。

在线维修门户允许学生随时报修，可通过管理App或登录管理账户提交。

与许多运营商不同，他们的维修团队常驻公寓，因此大多数问题可在24小时内解决。对于无法自行处理的故障，仅使用通过严格审核的可信承包商。

他们已为所有签署管理租赁协议的学生免费安排财物保险。

保障范围、理赔免赔额、如何理赔及升级选项详见此处。

他们提供以下房型：

独卫单间——配备床、采光良好的学习区、储物空间及独立淋浴间（含淋浴、洗手盆、马桶）。此类房间位于共享套间内，与其他住户共用厨房与客厅。

共享区域配有烤箱、炉灶、微波炉、冰箱、冷柜、用餐区及沙发。该房型深受新生欢迎，利于与其他住户社交。Studio——独立套房，内设集成厨房及起居区，配有床、采光良好的学习区、储物空间及独立淋浴间（含淋浴、洗手盆、马桶）。Studio适合追求更多私密空间但仍想使用公共设施与社交区域的学生。

Apartment——部分公寓还提供独立成套的公寓，在Studio设施基础上另设独立卧室及更大起居空间，深受情侣及希望合租的朋友欢迎。

不可以，不允许转租。

It may be possible to swap or change your room once you have moved in, subject to availability. A room change fee will apply. To find out if it’s possible for you to change room, please speak to the site manager.

To learn more about the deposit requirement, please check the policy section above, or feel free to reach out to your amber agent.

For more details about guarantor requirements, refer to the policy section above or connect with your amber agent.

For more information on payment plans, refer to the policy section above, or contact your amber agent for assistance.