They’ve made receiving parcels simple and secure. Their customer advisors manage all deliveries and ensure students can collect their post safely during designated hours.

Moving away from home is a big step, and they’re here to support your journey to independence:

• Workshops: They offer sessions on budgeting, cooking, and time management.
• Customer advisors: Their friendly team is always available to provide advice and guidance.
• Social events: Community-building activities help you settle in and feel at home.

They’re committed to providing inclusive and accessible accommodation. If you have specific needs, they encourage you to contact them before booking so they can ensure your room and building meet your requirements.

Yes, grocery delivery services like Tesco, Sainsbury’s, and others can deliver directly to the property. If needed, their customer advisors can assist with managing deliveries.

If you aren’t home to receive a parcel, their customer advisors can securely hold it at reception until you can collect it. For added security, proof of identity is required when collecting packages.

They understand this can be a big adjustment. Their team is here to help, offering support with budgeting, cooking, and time management. They also organise social events to help students build connections and feel at home in your new environment.

Homesickness is a normal part of the transition to university life, and their team is experienced in supporting students through it. If you want to come home for a short visit, they’ll be ready to welcome you back with open arms when you’re ready to return.

They understand life can get busy. Their team ensures students are aware of important dates, such as rent payments, rebooking deadlines, and check-out instructions. They send regular reminders to keep you informed and on track.

Their properties are staffed 24/7, so help is always available. Whether it’s a medical concern, lockout, or urgent issue, you can reach out to the on-site team for immediate assistance.

They understand that many students balance their studies with part-time work. Their properties are designed to support this lifestyle, offering quiet spaces for studying and social areas where you can relax and unwind after a busy day.

Their team is on hand to provide advice on how to report and replace lost items. They can also help you to locate nearby branches or online resources for essential services.

Yes, absolutely! They’re here to support you in all aspects of your university experience, including finding part-time work.

• On-Site Paid Roles: They offer part-time positions within their accommodation, such as Student Ambassadors or Customer Advisor Assistants, which students can apply for.
• Job Fairs: At some of their larger properties, they host job fairs during Welcome Week, connecting residents with local businesses and recruiters.
• Partnerships With Local Employers: They collaborate with local businesses and job agencies to share opportunities that fit around your studies.
• Advice and Guidance: Their on-site team provides tips on writing CVs, preparing for interviews, and balancing work with academic commitments.

They know that finding a part-time job is a great way for students to gain experience, make connections, and manage finances—and they’re here to support you every step of the way.

At the property, they are dedicated to creating a safe, inclusive, and welcoming environment for all students, including LGBTQIA+ residents. They celebrate diversity and ensure everyone feels respected and valued during their time with them. Here’s how they support LGBTQIA+ students:

• Inclusive Community: They foster a culture of acceptance and respect, encouraging everyone to be themselves without fear of judgment or discrimination.
• Diversity Training: Their team receives training in diversity, equality, and inclusion to ensure they understand and respect the needs of LGBTQIA+ residents.
• Pride and Awareness Events: They celebrate LGBTQIA+ identities through events during Pride Month and throughout the year to build community and raise awareness.
• Support Networks: They connect residents with local LGBTQIA+ organisations, support groups, and events to help them find a sense of belonging.
• Safe Spaces: Their properties are designed to be safe spaces where all residents feel secure and supported, regardless of sexual orientation or gender identity.
• Gender-Neutral Facilities: Many properties offer gender-neutral bathrooms and communal spaces to promote inclusivity and comfort.
• Chosen Names and Pronouns: They respect chosen names and pronouns and ensure their team uses the correct terms in interactions and communications.
• Open-Door Policy: Their team is always available to listen and provide support for any concerns or challenges faced by LGBTQIA+ residents.
• Collaborations With Local Groups: They partner with LGBTQIA+ organisations to offer workshops, advice, and opportunities to connect with the community.

At the property, they aim to ensure every student feels valued, supported, and empowered to be themselves. If there are additional ways they can help or adjustments that could enhance their experience, they’re here to listen and adapt.

Yes, absolutely!

• On-Site Paid Roles: They offer part-time positions within their accommodation, such as Student Ambassadors or Customer Advisor Assistants, which you can apply for.
• Job Fairs: At some of their larger properties, they host job fairs during Welcome Week, connecting residents with local businesses and recruiters.
• Partnerships With Local Employers: They collaborate with local businesses and job agencies to share opportunities that fit around your studies.
• Advice and Guidance: Their on-site team provides tips on writing CVs, preparing for interviews, and balancing work with academic commitments.

They know that finding a part-time job is a great way for you to gain experience, make connections, and manage your finances—and they’re here to support you every step of the way.

At the property, they are committed to creating an inclusive and supportive environment for all residents. They understand that everyone is unique, and they offer tailored support for those with neurodiverse needs. Here’s how they create a welcoming and accommodating environment:

• Sensory Mornings: Weekly sensory mornings feature low lighting, soft music, and a calm atmosphere in their social areas to provide a relaxing and inclusive space.
• Flexible Communication: If verbal communication is challenging, they can provide written instructions, visual aids, or use preferred methods.
• Quiet Spaces: Many properties offer designated quiet areas where students can relax or study without distractions.
• Smaller Social Events: For those who may find large gatherings overwhelming, they organise smaller, more intimate events to ensure everyone feels included.
• Routine and Structure: Clear schedules for activities and reminders for important dates help students establish routines that work for them.
• Team Training: Their staff are trained in mental health and diversity awareness, equipping them to provide sensitive and effective support.
• Customised Accommodation: If specific adjustments are needed for your room or living arrangements, they’re happy to discuss options to meet your needs.

They’re always open to feedback and willing to adapt their approach to ensure every young adult feels supported, valued, and able to thrive. If there’s more they can do, they encourage students or parents to reach out.

They’re committed to sustainability. Recycling facilities are available in all their properties, and they encourage tenants to use them. Some properties also participate in green initiatives, such as energy-saving programmes and waste reduction events.

Their properties are equipped with high-speed, reliable Wi-Fi. In the rare event of a connectivity issue, their support team works quickly to identify and resolve the problem, ensuring minimal disruption.

Their teams are trained in mental health first aid and actively collaborate with organisations like Student Minds and Cameron’s Companions to ensure young adults have access to the support they need. This includes providing helpful resources, organising workshops, and fostering a supportive environment where young adults feel comfortable seeking help.

They know how important it is to stay connected. All their properties feature high-speed Wi-Fi throughout the building, perfect for studying, video calls, and streaming. This service is included at no extra cost, and their team is available to help with any connectivity issues.

To ensure the safety and comfort of everyone, the following items and activities are strictly prohibited:

• Illegal Drugs: Any young adult found in possession of drugs will be reported to the police and their university.
• Smoking or Vaping Indoors: Smoking, including e-cigarettes and vapes, is only permitted in designated smoking areas. Tampering with smoke detection equipment is illegal and could lead to criminal charges and significant fines.
• Electric Bikes and Electric Scooters: These are not allowed inside the building due to safety and fire regulations.
• Pets: No pets of any kind are permitted, including fish or exotic animals. If pets are found, they will be removed, and the RSPCA may be contacted.
• Adhesive Decorations: Items such as LED lights or Command Hooks must not be stuck to walls, as they can cause damage and result in charges.
• Cars: Unless agreed in advance, cars should not be brought to the property. Parking is limited and available only at some sites by permit.

These rules are in place to ensure a safe and pleasant environment for all young adults.

Parties are a natural part of university life, and they’re here to ensure they remain fun while respecting the community. They provide clear guidance to your young adult on being considerate of the building and their neighbours. If they receive complaints about noise or behaviour, they’ll address these with the flat hosting the party. If issues persist, their staff may step in to break up the party, and guests may be asked to leave. University is a time for learning and growing, and they work with young adults to help them find the right balance between enjoying themselves and respecting those around them.

Yes, young adults are welcome to have guests stay for up to two nights, including family members. For longer visits, they also provide a list of nearby hotels with preferential rates for families coming to see their young adults. Guests are the responsibility of the tenant. If a guest causes damage or complaints, the young adult will be responsible for resolving any costs or issues. Children under 18 are welcome to visit during the day if accompanied by a parent or guardian, but overnight stays are not permitted. At the property, they encourage visits that help young adults feel connected to home, while ensuring a safe and respectful environment for everyone.

They know how stressful exam periods can be, so they go the extra mile to support young adults during this time. To help them stay focused and refreshed, they offer wellness activities designed to ease stress and boost well-being, as well as grab-and-go breakfasts to ensure they start their day with the energy they need. Their properties provide a calm, supportive environment that’s perfect for studying. They also pause any rent reminders during exam weeks, ensuring there’s one less thing to worry about. At the property, they’re here to help young adults perform at their best, even during the busiest times.

If a student needs to stay longer than their tenancy allows, they’ll do their best to accommodate. Availability may vary, but their team is happy to assist with arranging an extension where possible.

Accidents happen, and they’re here to help. If something is broken, it’s important for you to report it through the maintenance system on your app as soon as possible. Their team will assess the damage and arrange for a repair or replacement. In most cases, the cost will be added to your account. However, by reporting the issue promptly, you can help prevent it from getting worse, potentially reducing charges and avoiding further inconvenience.

They understand that mistakes happen, and rent payments can occasionally be overlooked. If this happens, they will:

• Send friendly reminders to you and your guarantor.
• Work with you to resolve the issue as quickly as possible.

If rent remains unpaid, further steps may include involvement from a debt collection agency or legal proceedings. It’s important you reach out to them if you’re struggling, so they can provide support and help you get back on track.

If you lose your key or access card, you should let their team know immediately. They’ll arrange a replacement and ensure your security is maintained. A small replacement fee may apply.

They understand that managing money can sometimes be challenging. If you are struggling to pay your rent or other expenses, you should contact them as soon as possible. Their team can offer advice, help set up a payment plan, or direct you to university support services for additional assistance. At the property, they’re here to support students in every way they can.

No need to worry—utility bills are included in the rent. If you forget to pay your rent, they’ll send reminders and work with you to find a solution as quickly as possible.

If an item in the communal area is damaged, the cost of repairs or replacements may be split among the tenants of the flat unless someone takes responsibility. It’s important to report issues immediately to prevent further damage or safety risks.

If something needs fixing, whether it’s a leaky tap, broken light, or heating issue—their maintenance team is ready to help. Maintenance requests can be reported through the resident app, and they aim to resolve urgent issues as quickly as possible.

They carry out routine inspections to identify and address maintenance issues proactively. If a problem arises between inspections, young adults can report it through their app, and their team will resolve it promptly.

In the rare event of a power cut or utility problem, their maintenance team responds promptly to resolve the issue. For larger-scale disruptions, they work closely with local utility providers to minimise inconvenience and restore services as quickly as possible.

Their properties are designed to minimise external noise with double-glazed windows and soundproofing in communal areas. If noise becomes an issue, they encourage young adults to let them know so they can address it, whether it’s within the property or from nearby sources.

Occasionally, essential repairs or maintenance may be necessary. They always notify young adults in advance and schedule work at the least disruptive times. For emergency repairs, their team works quickly to resolve issues with minimal impact on residents.

Each the property site has a friendly team, with someone available to their residents 24/7. For some of their sites, an emergency contact number will be provided when staff are not onsite.

You can log maintenance issues through the online portal by logging into your account on the website and click ‘Maintenance request’. You can also report urgent issues to reception either by coming to the reception desk or calling the telephone number on the site web page. A member of their friendly on-site maintenance team will aim to resolve the issue for you quickly.

Yes, absolutely! Their partnership with Unpacked allows you to buy bedding and kitchen utensils that are waiting for you on your arrival.

If you need to leave early, you should refer to their tenancy agreement. In most cases, you will need to find a replacement tenant to take over your lease. Their team is available to guide you through the process and provide support.

If a student wishes to transfer to another the property property, they’ll do their best to facilitate the move, subject to availability. Transfers may involve additional fees, and their team will guide you through the process to ensure a smooth transition.

All their rooms are fully furnished, so there’s no need to bring extra furniture. However, small personal touches like lamps, cushions, or rugs are welcome to make the space feel more like home.

If you have a summer internship, study abroad programme, or other commitments, they’re happy to discuss flexible options such as tenancy extensions or early move-ins, subject to availability.

If you’re running late, don’t worry. Simply contact the property team as soon as possible, and they’ll make arrangements to accommodate your arrival.

Absolutely. Their friendly on-site team will be there to greet you, answer any questions, and assist with anything from finding the room to addressing issues like forgotten keys or damaged items.

Yes, temporary parking is available for drop-offs on check-in day. Their team will guide you to the designated area and assist with unloading. If parking is limited, they’ll provide alternative options nearby.

If you would like to switch rooms, they’ll do everything they can to help, subject to availability. A transfer fee may apply to cover the costs of organising the move, but their team is here to find a solution that works for you. At the property, they’re committed to making sure every student feels comfortable and happy in their living space.

They want you to feel right at home, so you’re welcome to personalise your space—within reason!

• Decorate the provided noticeboard and shelves: These are perfect for adding a personal touch.
• Avoid items that may cause damage: Adhesive hooks, LED lights, or anything that could mark walls or furniture are not allowed.
• Add cosy touches: Small plants, bedding, and photos are great ways to make your room feel comfortable and inviting without risking damage.

No need to worry. If you lock yourself out, you can visit reception or contact the on-site team to regain access. For security reasons, you will need to verify your identity.

Living with others can sometimes lead to disagreements. Their team is skilled in conflict resolution and will mediate to help resolve issues. If the conflict cannot be resolved, they may explore moving one of the flatmates, depending on availability.

Yes, they offer group booking options so friends can live together. If they’re booking individually, they do their best to match young adults with flatmates based on preferences like study habits and socialising.

Noise complaints are uncommon, but they address them quickly to maintain a peaceful environment for everyone. If there’s an issue:

• Their team will speak with the residents responsible, offering guidance on being respectful to their neighbours.
• For persistent complaints, further action may be taken, but they always aim to resolve matters amicably.

At the property, they’re committed to creating a safe, supportive, and respectful community for all their residents.

It may be possible to change your room after you have moved in depending on availability- they suggest you get in touch with your accommodation team on site, over the phone or through email. Please note to be able to complete a room move, your rent account will need to be fully up to date, an inspection of your room will take place and you will incur a £50 administration charge that will need to be paid before the move can take place.

As a tenant of an the property site you are more than welcome to invite guests to your accommodation for up to 2 nights at a time. If your guest is staying overnight, please let a staff member know. They also suggest that you do be mindful of your flatmates: let them know before your guests arrive, and ensure you still comply with site rules regarding noise in the flat. Moreover, remember that as a tenant of an the property site you are responsible for the behaviour and actions of your guests.

While they can let you know the ages and genders of your future flatmates, they cannot provide their names or any other personal information. This information is present during the self-select process on line. However, you can find your flatmates through their Facebook pages, or through your University’s social media – it’s a great way of getting to know everyone in your flat before you’ve even moved in!

When booking directly with them, you choose which room to book into within each building, you can also see your flatmates preferences to see if you think they would be suitable flatmates for you. This gives you more control over who you will be living with.