If you have rebooked for next year however your current tenancy ends before the beginning of your next tenancy, then you will need to speak to the onsite team to have a summer short stay tenancy to fill in this gap.

Yes most likely you will be, the inventory form is sent out so that you can add any issues when you move in. The onsite team also do a full inspection of the rooms prior to your arrival. Please do speak to your onsite team if you have any questions

The Accommodation does charge for damages in the rooms and communal areas. In the kitchen this is a shared space with shared responsibilities and unless one person takes full responsibility (and therefore the full charge), then this will be split between all people in the cluster.

When access is required the onsite property team will give you prior notice.

Regular maintenance and health and safety checks are required throughout the building, if regular access is required to your communal areas then you will be informed either in your welcome pack or on the noticeboard in your kitchen

As a part of your tenancy you will have inspections 3 / 4 times a year, these are organised by the onsite team who will give you prior notice.

All of the images on their website show the representation of the rooms and room types in the accommodation, and are for marketing purposes only. Your room will have the same fixtures, fittings and equipment although it may be in a slightly different set up or layout.

With the accommodation you truly are home, therefore your guests are more than welcome to stay over with you. They would ask that you let both the onsite team know, and also take into consideration your flatmates. Guests are able to stay for a maximum of 3 nights, for further information please speak to your accommodation team.

You are solely responsible for your guests, and you would be liable if they cause any complaints or damage.

Their team are more than happy to assist you with this, you will need to agree to them signing for your post when arriving. They will take in your parcels, store them safely and let you know when you have an item to collect – they will be using Parcel Tracker to log and inform you of your parcel arriving – here they are able to ensure your parcel is carbon neutral for the ‘last leg’ of its journey. They can only hold your parcels for 14 days before they must return them, as they have very limited space to store items.

You will need to ensure that your post is labelled correctly;

YOUR NAME,

YOUR ROOM

ACCOMMODATION NAME

1ST LINE OF ADDRESS

CITY

POSTCODE

This information is available from your tenancy agreement, or in your welcome pack

Within 7 days of your arrival you will be sent an inventory form to complete, any issues that you may find can be reported on this to the property staff – they can then look into getting these issues rectified for you.

If you have any issues during the year, then you can log these via the StuRents App, this lets the property team know about any issues – please remember they will need access permission to get this sorted for you!

Maintenance issues will be completed;

Priority One – Emergency repairs – are completed, and or made safe, within 24 hours of a report of a defect

Priority Two – Urgent Repairs – are completed within five working days of report of the defect

Priority Three – Non-Urgent Repairs – are completed within 28 days of a report of a defect

Your room is cleaned, prepared and ready for you from the start of your tenancy with them. You do not have to check in on the start date of your tenancy agreement, but your room and the team will be there to help you!

No. You have to be able to present your ID and sign for your key yourself, even if you are going to be late you need to be present to check in.

You will be sent an email from your property team asking for this information, this is so they can prepare for your arrival and have someone available to check you in faster after your journey – they do recommend that you let them know.

They are not able to store any items prior to your arrival as they will be in the process of getting your room ready for you! – you can always organise a store service who can store and deliver any items to the property on your behalf.

You can make a booking with us through;

• Online booking by clicking ‘Book Now’
• Through an amber agent

As a full time student, you are considered as exempt by the local Councils – however as with all residential properties this must be proven once you have registered at your chosen University. When you have registered your course you will need to liaise with your ‘Student Services’ team to get your ‘Council Tax Exemption Certificate’ which must be presented to your accommodation team. Without proof of Council Tax exemption you will be liable to pay in full.

To learn more about the deposit requirement, please check the policy section above, or feel free to reach out to your amber agent.

For more details about guarantor requirements, refer to the policy section above or connect with your amber agent.

For more information on payment plans, refer to the policy section above, or contact your amber agent for assistance.

The Leap Guarantor Waiver is an alternative to the traditional UK-based guarantor requirement for student accommodation. It allows qualifying students to secure their tenancy without naming a guarantor, by paying a non-refundable waiver fee which is built into their rent. Once active, Leap serves as the guarantor in case of financial default by the tenant.

Only students are eligible under Leap’s underwriting guidelines. Non-students cannot use the waiver.

Key Benefits for Students

• No need to provide a guarantor
• No separate payment—waiver fee is rolled into rent
• Speeds up the booking and contract process
• Ideal for international students or those without UK-based family support

During the Concurrent booking journey, students are shown two tenancy options:

Option

Label

Weekly Rent

Guarantor Required

Includes Waiver

Standard

“UK GUARANTOR MAY BE REQUIRED”

Lower

Yes

No

Waiver

“UK GUARANTOR NOT REQUIRED”

Higher

No

Yes

The waiver must be selected by the student at the time of booking. It cannot be added manually later by property management staff or admins.

Back-End Confirmation Process in Concurrent

After booking, team members must:

1. Open the tenancy in Concurrent.
2. Confirm the “UK GUARANTOR NOT REQUIRED” tag is present.
3. Confirm the Leap External Reference ID is populated.
4. Check the Guarantor Status:
   • Under Review by Leap
   • Guarantor Approved
   • Ready to Sign
   • Waiver Declined

Do Not:

• Attempt to modify the tenancy type to add Leap manually
• Add or change the Leap External Reference ID
• Combine waiver and non-waiver students in a joint liability agreement

Eligibility Criteria

• Must be a registered full-time student at a recognised institution
• Must select the waiver through the online booking flow
• Must sign the tenancy agreement in full
• Not applicable for non-student residents, subtenants, or corporate lets

Tenancy Takeovers & Reassignments

If a tenant using the Leap Waiver wants to cancel or transfer their tenancy:

• The waiver fee can be cancelled and removed from the original booking.
• The incoming tenant can then choose their own arrangement:
  • Select a waiver-backed tenancy
  • Choose a standard guarantor route

A new Leap policy will be generated for the incoming student if the waiver is selected.

Non-Arrivals: How Leap Handles Them

Definition

A non-arrival refers to a tenant who:

• Has signed their agreement
• Is covered by the waiver
• But fails to move in by the tenancy start date

Claim Requirements

• Claims must be submitted within 120 days of the tenancy start date
• You must provide:
  • Signed accommodation agreement
  • Written proof of intent to arrive, dated within 90 days of start date

Accepted as Proof of Intent:

• Signed tenancy agreement
• Email from student confirming move-in plan

Payment Timelines

• Leap pays the claim within 10 business days of complete documentation
• You may be contacted by their third-party handler (Reserv) for clarifications or ledger updates

Tenant Falls Into Arrears – Default Process

Claim Requirements

• Submit the claim within 120 days from the missed payment/default
• Provide:
  • Signed tenancy agreement
  • Full rent ledger
  • Copy of written notice sent within 7 days of default seeking repayment

Proof of communication must include a clear demand for payment and must be dated appropriately – STAGE 1

• 理赔由Reserv代表Leap处理
• 所有文件提交齐全后，10个工作日内付款
• 每月跟进时将要求更新账单
• 若学生后续补交租金，物业管理方须退还多收款项

Leap（通过Reserv）持续理赔监控

• 理赔获批后：
  • Reserv每月核查是否需继续付款
  • 可能要求提供最新账单
  • 任何超额追回（如学生理赔后补交）必须退回

运营提示与提醒

任务

提醒

预订

学生须在预订时选择豁免——不可事后补选

租约记录

切勿手动修改Leap字段

取消

可移除豁免；新学生可重新选择是否豁免

非学生合同

不符合条件——豁免仅限学生

理赔

须在120天内提交；需完整材料

入住意向证明

须在开租90天内开具并明确入住意图

理赔提交门户

所有豁免相关理赔须通过门户提交（链接将提供）。不接受邮件理赔——仅限在线表单。

团队话术——向学生说明

“若无英国担保人，可选择Leap担保人豁免。预订时勾选‘无需英国担保人’租金选项即可，费用已含在租金内，无需额外付款或担保表。快速便捷确认住宿。”

快速参考清单

环节

步骤

预订

学生选择“无需英国担保人”

预订后

在Concurrent中确认Leap ID及豁免标签

合同状态

等待“担保人已批准”或“可签约”

转租

移除豁免并为新入住学生重新提供选项

理赔

120天内通过Leap提交全部所需材料

未入住

提供已签协议+入住意向证明

违约

提供账单+已签协议+7天催缴通知