If a tenant visa application is rejected and they are unable to travel, the tenant will be eligible for a full refund of the booking amount. However, this is subject to the guest providing proof of the visa rejection from the relevant authorities. Refunds will be processed once the necessary documentation has been reviewed, refund will be provided within 30 days.

If the property management fail to provide you the exact same property which you have booked for and no prior communication is made with you regarding the new property provided and confirmation for the same is not provided by the tenant. Then the tenant is eligible for a refund of the amount paid to the property management. If there is any Major issues such as Heaters not working, Hot water not available, No running water, No cooking stoves any such matters which can cause a serious difficu