The residence has a team of trained staff on site to respond to meet your needs. Their job is to make your property experience as enjoyable as possible.

Their on-site management offices are open Monday to Friday. During these times they will answer any questions, respond to any issues and offer advice, as well as ensure a friendly face is there to greet you every day.

They also have a highly skilled team of caretakers who are available around the clock. They’re there to resolve any maintenance issues quickly and efficiently – keeping the site safe and secure. Security guards also support the caretaker team on most sites to ensure there’s a 24/7 presence. Please check at your chosen location to confirm details.

While most students settle into living away from home quickly, they understand it can take a little longer for some than others. So, while their tenancy agreement limits how far they can get involved, their people are trained to offer advice that helps residents to overcome a range of issues.

For your peace of mind, all their people are criminal record background checked.

The management office is open Monday to Friday, each week. The opening hours are 9am-6pm Monday-Thursday and 9am-5pm on a Friday*.

• please check with your chosen location for full details as times can vary from hall to hall.

Their team takes safety seriously. Many of their properties have a member of staff or security guard on site 24 hours a day, 7 days a week, to ensure help is always at hand should the need arise. Please check with your chosen location to see if this service is available.

In addition, electronic door entry systems, intercoms and CCTV ensure that everyone who lives with them enjoys a high standard of security and the safest possible environment. So they can get on with enjoying themselves.

The property has a dedicated caretaker team to respond to and solve your maintenance issues. They respond to every issue quickly and, if possible, will complete the repair during the first visit. Of course, this isn’t always possible and there are times when parts need to be ordered or external contractors arranged. When this happens, they’ll keep you updated on the progress.

For more information on payment plans, refer to the policy section above, or contact your amber agent for assistance.

The property is proud to agree to the principals required by the ANUK Code of Standards. Fully supported by NUS, the National Code is voluntary and aimed at both educational establishments and private sector suppliers. Those who join make a commitment to provide students with a first-class housing service and agree to provide information, reassurance and a clear procedure if a dispute occurs.

Living in a building covered by the Code means:

• Your contract is clearly written, stating what you are paying for and how much your rent is, with reasonable terms and no hidden costs.
• Best practice day-to-day management is supported and recognised.
• Your accommodation should be fully prepared for you when you arrive to take up residence.
• our accommodation meets with a set of nationally recognised standards in respect to services, furniture and fittings.
• Repairs and maintenance are carried out within agreed timescales.
• Your building will meet with, and exceed, the required health and safety standards.
• You will be given information to explain what management routines are followed in the buildings.
• There’s a set and accountable procedure for dealing with any disputes or complaints.

All rooms that are let directly to students are done so using an assured short-hold tenancy agreement or Licence. These agreements outline what is expected of the resident and, similarly, properties’ obligations as a landlord.

The agreements are a legally binding document and should be read carefully. Once signed they are for a fixed term and should the resident wish to move out of the accommodation before the end date, they will remain liable for the full rent until the end of the contracted period and are responsible for the condition of the property regardless of whether they are staying in the hall or not.

The property designed their homes that provide everything you need to enjoy living with them. Their flats come kitted out with all your cooking appliances: cooker, hob, kettle, toaster and microwave – and some sites also provide cutlery, crockery and cooking utensils*.

• please check with your chosen location for full details as appliances can vary from hall to hall.

To learn more about the deposit requirement, please check the policy section above, or feel free to reach out to your amber agent.

For more details about guarantor requirements, refer to the policy section above or connect with your amber agent.