• 第 1 阶段 - 尽可能亲自到接待处或通过电话提出投诉。我们的现场工作人员将尝试立即调查并处理此事。如果您对给出的解决方案或解释不满意，您可以在 10 个工作日内通过信函或电子邮件将您的投诉升级到第 2 阶段。
• 第 2 阶段 - 您的投诉必须以书面形式进行。我们的工作人员会将您的信息转交给学生之家的高级工作人员，高级工作人员将进一步调查并在尽可能的 10 个工作日内提供书面答复。您必须说明您认为您的投诉未得到公平或正确处理的原因。
• 第 3 阶段 - 您的投诉必须以书面形式提出。如果您仍然认为您的投诉没有得到公平或正确的处理，您可以写信给学生之家的投诉小组，地址：运营主管，学生之家，3 号楼，钟楼公园，Longmoor Lane，Fazakerley，利物浦，L10 1LD。小组通常会在 10 个工作日内通知您他们的决定。您必须说明为什么您认为您的投诉到目前为止没有得到公平或正确的处理。
• 第四阶段 - 学生之家 (Homes for Students) 是英国认证网络 (ANUK) 的成员。

Recycling is one of the best ways for you to have a positive impact on the world in which we live. Recycling is important to both the natural environment and us. We must act fast as the amount of waste we create is increasing all the time.

Management want to do their bit to protect the world, and they’re sure you want to do your bit too, so to make being eco-friendly easy for you they’ve provided recycling and refuse bins throughout your accommodation and they encourage all students to use the facilities provided to recycle waste where possible.

You should make sure that you empty packages completely and give them a quick rinse before you recycle them. Below you can find examples of what you can recycle and what goes in the different bins.

Be aware that if you put things in the wrong bin, it will contaminate the whole waste load which means that they cannot send that waste to be recycled. So, please take an extra couple of seconds to put things in the correct bin so they can help divert as much waste from going to landfill as possible.

Almost anything made of glass can be recycled, so make sure you put items like glass bottles and jars in the right bin and do not recycle broken glass or light bulbs. Anything that does not feature a recycling label must be put in the refuse bin. Other items that are not recyclable include: batteries, electrical appliances, kitchen waste, polystyrene, foam and sanitary products.

What can be recycled?

• Plastics
• Plastic cups and lids
• Milk bottles
• Takeaway containers
• Plastic bottles such as water, shampoo or sauce bottles
• Cardboard and Paper
• Newspapers and magazines
• Food cartons
• Emptied pizza boxes
• Envelopes or loose office paper
• Aluminium and Steel
• Drinks cans
• Empty aerosol cans
• Food cans
• Lids from glass bottles and jars

Thank you for being responsible residents and for helping the world!

Yes they do. The property uses ProtectionMark as the provider.

To contact the emergency services (Fire Service, Police, Ambulance and Coast Guard) dial 999

For non-emergency police assistance call 101

When should I use 101?

You should call 101 to report crime and other concerns that do not require an emergency response. For example:

• Your car has been stolen
• Your property has been damaged
• You suspect drug use or dealing in your neighbourhood
• Give the police information about crime in your area
• Speak to the police about a general enquiry

You should always call 999 when it is an emergency, such as when a crime is in progress, someone suspected of a crime is nearby, when there is danger to life or when violence is being used or threatened.

To contact the NHS for non-emergency medical advice and assistance, dial 111

When should use 111?

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

• you need medical help fast but it's not a 999 emergency
• you think you need to go to A&E or need another NHS urgent care service
• you don't know who to call or you don't have a GP to call
• you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way. If a health professional has given you a specific phone number to call when you're concerned about your condition, continue to use that number. For immediate life-threatening emergencies, continue to call 999.

All rent that is due must have been paid when you check in. If you are having difficulties or this will be a problem, please contact the property as early as possible who will assist you.

You can pay your rent either online by logging in to your student account, by bank transfer or by credit or debit card over the phone.

Yes, you can book rooms online using the 'book now' option, which only takes around five minutes.

A viewing usually takes around 15 to 20 minutes, however you can spend as long as you wish viewing the property.

The property team will guide you around the building and show you the social areas, outdoor spaces and on-site facilities as well as the rooms you would like to see (dependent upon availability). Please be aware that some rooms and apartments that you view may be occupied by their current residents.

They offer a Online viewings for those who cannot view in person. Just click 'Arrange a Viewing' and from there you can choose the Online option and organise a time and date that suits you. A member of the team will skype call you at your arranged time. To know more about this you can be in touch with Amber agent.

To learn more about the deposit requirement, please check the policy section above, or feel free to reach out to your amber agent.

For more details about guarantor requirements, refer to the policy section above or connect with your amber agent.

For more information on payment plans, refer to the policy section above, or contact your amber agent for assistance.