Property Portland House is located in Exeter city centre, meaning that all of Exeter’s shops and essentials are at your doorstep.

Yes! Contact property team to book a viewing.

Yes! All of property buildings have bike stores, and they’re included in your fee. Property also have property bikes that you can use whenever you want.

Rooms at property already include kitchen appliances like a fridge, microwave, oven and hob. Please do not bring any additional appliances when you move in.

While property rooms include all main kitchen appliances and furniture, you’ll need to bring your own utensils and kitchenware, kettle and toaster, bedroom furnishings, such as towels, duvets, and pillows. However, if you’ve booked a room with property you can order one of property kitchen and bedding packs, which delivers all the essentials to your room before you arrive.

Yes, you can get free contents insurance with property partner Endsleigh. When you move in, you will receive an email to confirm your cover.

Yes. You need to be a full-time student to live at property.

Property has a number of student room options to choose from, all designed to give you the best student living experience. Property have a range of luxury studios as well as shared apartments – each room however has its own ensuite, bed and study desk.

Rooms at property are quick to sell out, so the best time to book your student accommodation is when you’re applying for your university. If you don’t meet your grade requirements for your chosen uni, and aren’t offered a place, you can cancel your room free of charge – check out the cancellation policy for terms and conditions should this occur.

Yes. property contracts allow you to stay over the winter holidays, with the option of staying over summer by choosing a 52 weeks contract.

property have many accessible rooms across property buildings – these feature a bigger bathroom, step-free access, and adaptable features. Find out more about property accessible rooms.

Unfortunately, property facilities are not suitable for pets, so property do not allow them in property buildings. But property love to see your photos of them!

It might be possible to check in earlier than your contract starts, if your room is empty over the summer. Get in touch and property can let you know the earliest date that you can move in. Once your contract has officially started, you can move in at any time. Closer to the start date, property ask you to let property know when you plan to arrive so that property can make check-in as seamleas possible – but if you need to amend this date and time, you can easily do so from within your property account.

For most buildings at property, you can choose between two contract length options: 45 weeks or 52 weeks. Booking a 52 weeks contract allows you to stay in the building over the summer holidays. Some of property buildings only have the option of 45 or 52 weeks contracts – you’ll see the options available when booking your room.

Property have some studios available with shorter contracts in property residences across the UK and Spain. Perfect if you are only studying for a term at a time or on a language course that lasts a few months. 

If you think you might not be able to complete your payments on time, it’s really important that you get in touch with property at the earliest opportunity. Contact property via Live Chat in your online account so that property can discuss your situation.

At property, you choose your own individual room from property availability, so absolutely! Get in touch with property Lettings team and property can help you select a room close to your friends.

No, you don’t need a guarantor to book a room at property.

Property don’t charge a deposit to live at property. However, if any damage occurs while you live in the room, you will be expected to pay for any damages caused before you check out. The Advance Licence Fee payment that you pay when you book your room is a pre-payment of the first 2 weeks of your contract and therefore isn’t refunded at the end of your stay.

Unfortunately, you are committed under the license period to pay the full license fee. Property may have a waiting list of people that would like to take over your booking which would then relinquish you from your contract. Property cannot refund your license fee until a replacement is found to take over your booking. To learn more, use the Live Chat function within your Online Account and property can explain the process to you.

Yes! property is all-in.

Your room is absolutely secure. All door entry is key fobbed, property have CCTV and property on-site staff are available at reception or patrolling the building 24 hours a day. Their job is to protect you and the building at all times.

No. As per UK Legislation, it is against the law to smoke indoors. Also, as per your Licence Agreement, it is not permitted to smoke or vape inside any property building. There are designated smoking areas at each of the developments which you are welcome to use.

Property organise events for all properties, for every day of the property weeks. From PT classes, to craft workshops and cooking classes, there’s an event to spark everybody’s interests. Plus, property partner with luxury brands like La Mer, Harvey Nichols and L’Occitane to bring you the best event experiences of any student accommodation in the world.

Unfortunately property do not offer airport services, however all of property buildings are located centrally and are easily accessible by public transport or taxi.

When you book your room, you’ll be offered the choice of paying in One (Annual) or Four Instalments. You’ll pay for the first 2 weeks of your contract when you book – this is the Advance Licence Fee.

During the booking process, you’ll be presented with the payment due dates and amounts dependent on the building and instalment option that you’ve chosen.

When it’s time to pay, you can simply make your payment via card or bank transfer via your property account. Property have a number of payment methods dependent on the country your bank is located in – but these include all major credit and debit cards, and if you’re an international student, even bank transfers to a local bank in your home currency!

24/25 Academic Year

You have booked a Clearing Room (see special cancellation terms for Clearing Rooms below) you can cancel free of charge if you are within your cooling off period; your cooling off period is 5 days from the date of booking, for bookings made until 27th May 2024, and 48 hours for bookings made on or after 27th May 2024.

You can also cancel free of charge under the below additional policies:

“No Place, No Pay”

If you are declined a place to study at a university located in the same city as your property accommodation, you may cancel and obtain a full refund,

You are declined a place for any reason other than not meeting the academic requirements to obtain a place (including, but not limited to, academic or other misconduct, financial reasons, or withdrawing from your application or course)

You did not complete all necessary steps required by your university to complete your application in time

The Occupation Period outlined in your Licence Agreement has begun.

If you are initially declined a place to study at university, or progress into the next academic year, you must immediately notify property if you intend to appeal the decision. property will confirm to you whether you will continue to benefit from this additional policy during and subsequent to your appeal being made.

“No Visa, No Pay”

If you are declined a Visa to study in the UK, by UK Visas and Immigration, you may cancel and obtain a full refund if notice is provided to property before 16th August 2024,

You did not complete all necessary steps required by UKVI to complete your visa application

Your university was unable to issue you with a CAS Number to obtain your visa owing to you not completing all necessary steps to complete your application to study.

Under both additional cancellation policies:

You must supply suitable proof to property in writing within 48 hours of being made aware of the change in circumstances and property may request additional information to support your cancellation request to satisfy property of the circumstances of your request.

If at any point you have checked in to your Accommodation, you are unable to cancel your Agreement free of charge and must find a replacement student.

Should you need to make a request to cancel your accommodation under any of the above policies, you should send your request in writing (with supporting evidence attached) to property mail.

Once you have booked and your cooling period has elapsed, you are bound into a legal licence agreement which requires you to pay for the full period of the licence agreement. Property suggest if you are unsure about exam results, receiving your visa or other condition on you attending University that you contact property to discuss on call.

If your cancellation request is accepted for one of the above reasons, any Advance Licence Fee Payment will be fully refunded to the account from which it was paid.

Clearing Room Cancellation Policy

There is no cooling-off period for property Clearing Rooms.

You can only cancel free of charge in line with the “No Place, No Pay” policy above.

Outside of these terms, in order to cancel you must organise a replacement student to take over your contract and take over the liability for the License Fee (and you will still be responsible for all payments until a replacement is found). For the avoidance of doubt, if at any point you have checked in to your booking, you are no longer eligible to cancel free of charge and must find a replacement student.

If your cancellation request is accepted for one of the above reasons, any Advance Licence Fee Payment will be fully refunded to the account from which it was paid.

Can I leave early and get the remainder of my license fee back?

Unfortunately, you are committed under the license period to pay the full license fee. We may have a waiting list of people that would like to take over your booking which would then relinquish you from your contract. We cannot refund your license fee until a replacement is found to take over your booking.

All property buildings offer a superfast Wi-Fi connection which allows you to stay connected wherever you are in the building; in your studio, around the residence or in the hub space.

You will also have your own individual private & secure personal wire  network. Unlike services at other providers, not only can you connect each of your devices to the internet but you can also enable 10 personal Smart devices to discover and connect to each other. This means that you can share content between your Smart devices in a private and secure way just like you would in a traditional home setting and you can do it safe in the knowledge that nobody else in the building can connect to them.

property WiFi speeds are as follows:

• 250 mbps Wi-Fi in all buildings in the UK and 100 mbps in property buildings in Spain

• 500 mbps Wired connection through the internet ports (excluding Birmingham, Edinburgh and St Albans as they have no internet ports, and Spain, when property offer 100 Mbps).

You certainly can. And in the event your place is declined, you can cancel free of charge,

You were denied a place for any reason other than not meeting the academic requirements to obtain a place (including, but not limited to, academic or other misconduct, financial reasons, or withdrawing from your application or course)

You did not complete all necessary steps required by your university to complete your application in time

The Occupation Period outlined in your Licence Agreement has begun.

If you are initially declined a place to study at university, or progress into the next academic year, you must immediately notify property if you intend to appeal the decision. Property will confirm to you whether you will continue to benefit from this additional policy during and subsequent to your appeal being made.

If you plan on watching/recording any live terrestrial TV or on BBC iPlayer, you will need to pay for your own TV Licence. You can set up your TV Licence. You only need a TV Licence if you’re living in the UK. If you’re living in Spain, you do not need to buy a TV Licence. You shouldn’t need to pay council tax in the UK as a full-time student. Property might ask for evidence of your student status at any point during your stay in order to ensure you are exempt from council tax.

This Vita Student accommodation includes a comprehensive range services which are included in your rent such as: free breakfast, utility bills,  cleaning service,  daily coffee, high-speed internet, gym access, personal training or yoga sessions, bike rental, social events, and cooking classes. Typically, these amenities in UK would otherwise add up to £965 per month in the UK! However, all of these services are included in your Student package, ensuring you receive great value and convenience without any extra charges.