欢迎你自带电视。别忘了你需要自行购买电视许可证。建议在购买许可证和安装电视前先确认信号接收良好，这样即使画质不满意也不会造成经济损失。所有公寓均提供IPTV（网络电视服务），住户可支付少量额外费用使用。

你可以从合同上的预订开始日期起入住。如需提前到达，请填写表格。从八月起，符合条件的客户可直接通过应用程序预订并支付提前入住费用。

他们要求你在入住日期前预约一个入住时段，以避免不必要的排队和拥堵。可通过住户门户预约入住时段。如果预约后计划有变，或无法按确认的日期和时间到达，你可随时通过链接修改入住时段。

停车位因地点而异；在有停车位的地方，由于大量住户同时入住，你可能会遇到严重延误。

如果你当天迟到并错过预约的入住时段，不必担心——你仍可办理入住，但可能会有轻微延误。你也可以登录住户门户随时修改入住时段（视可用情况而定）。

如有紧急情况，请尽快告知前台。其他事项可通过App轻松提交表单，需描述问题并可上传照片。也可通过住户门户提交申请。维修完成后，请返回App为团队留下简短评价。

Village重视垃圾分类，鼓励住户尽可能分类投放。每个Village均设有回收设施，具体配置可能不同。请咨询Village团队并留意村内标识。

尽管他们喜爱动物，但所有Village均严格执行禁养宠物政策，该政策已在您协议中的Village Rules附录里列明。此举旨在保障Village内所有员工与住客的福祉。Village内禁止饲养任何宠物，包括鱼类。此外，住客亦不得将动物带入Village。本规则不限制经相关机构认可的导盲犬或辅助犬的饲养。

Village Team的职责是确保您拥有优质体验。您的团队由总经理、客服顾问、客房保洁员及维修技师组成。如有任何疑问、顾虑或只是想聊聊，他们随时为您提供帮助。

你需要在入住期间自行打扫卧室、共用厨房、休息室和浴室区域。保洁人员会负责楼梯间等公共区域的清洁。在 Burley Road 和 Rusholme Place，工作人员每两周会为你吸尘、拖地和擦拭厨房与休息室。在 Bonington Student Village、Prince Consort Village、Raymont Hall、John Lester and Eddie Colman Courts 以及 Surrey House，共用浴室的房型每两周清洁一次。如果你计划携带导盲犬或辅助犬，他们需要了解更多相关信息，包括为何需要携带以及向相关机构注册的具体资料。请联系你所咨询的公寓。

如果你在使用App时需要帮助，或发现功能异常，请向前台团队说明，他们将为你提供协助。

Your deposit is protected by a deposit protection scheme. After you vacate your room, they will complete a check out inspection, and send your Final Account Statement within seven days of your contract end date. The Final Account Statement will provide information on any charges for cleaning and/or damage (if any have been applied to your account), as well as any balances due for rent (if applicable). These charges will be deducted from your deposit amount, and if they exceed the deposit amount held, you will be asked to arrange payment for the outstanding balance immediately. The scheme will email you 28 days after you receive your Final Account Statement and provide details about how you can have your deposit returned by them. You will then need to log into their website and complete specific actions before they will return your deposit.

To avoid charges for cleaning when you check out, you should make sure your room and flat communal areas are clean and tidy, and that all your personal belongings have been removed. You and your flatmates hold a shared responsibility for the cleaning of communal areas in your flat, such kitchens, corridors, and/or living space, so you’ll need to make sure these areas are clean and tidy before you leave, and that all personal belongings have been removed. Any charges for communal area cleaning and/or removing of belongings will be shared equally between all flatmates responsible