他们了解学生的预算有限，因此 Endsleigh 推出了全新的独特学生保险选项。这些保险旨在承保您在学生宿舍和离家期间可能遇到的风险。您的财物。已承保。通过与第一大学生保险提供商 Endsleigh 合作，我们为所有住在他们宿舍的学生安排了财物保险，您无需支付任何费用。所有学生确认他们的保险范围很重要，以确保您了解哪些保险在承保范围内，哪些不在承保范围内。此外，您还将参加 Endsleigh 专为住户举办的抽奖活动！访问确认您的保险范围以查看：哪些保险在承保范围内，哪些不在承保范围内

主要除外责任——不提供保险的情况

保单超额 – 您提出索赔时支付的金额

如何提出索赔

个性化封面

反社会行为可以是任何导致或可能导致其他住户、物业团队成员、承包商、物业访客或更广泛社区感到痛苦、滋扰、烦恼、惊恐或骚扰的行为。例如，深夜播放嘈杂的音乐、吸食非法毒品、在公寓内吸烟或对其他住户或物业团队成员使用威胁或辱骂性语言。您的租赁协议中有一些针对反社会行为的具体义务，您必须遵守。不这样做就是违反您的租赁协议。它们是：

• 不得引起或允许访客从事反社会行为，反社会行为是指任何对房东、其他占用人、邻居或在当地从事合法活动的人造成或可能造成滋扰或烦扰的行为。反社会行为的例子包括（但不限于）不妥善处理垃圾和不顾他人感受地使用房产，以及更严重的问题，如噪音、暴力和犯罪行为、提供和使用管制药物以及基于种族、性别、性取向、残疾、年龄、宗教或信仰、怀孕或生育状况或社会经济地位的恐吓、骚扰或迫害。

和

• 不得对他人造成任何滋扰、冒犯、破坏、骚扰、烦扰或持续骚扰。

物业团队 24/7 全天候待命，为您解决物业中任何反社会行为问题。您可以通过物业电话、在线聊天或电子邮件联系他们，或与接待处的团队成员交谈。然后他们可以采取适当的行动。这可能包括与相关住户谈论其租赁协议中的义务及其行为对他人的影响，或通知其担保人、大学或其他机构。如果您目睹对他人有直接风险的事件，应立即拨打 999 报警。

When additional requests are made during the booking process, the property teams try their best to accommodate as many requests as possible. These requests aren’t guaranteed and are dependent on the availability at your property.

Essays to write, gaming to stream. Rest assured you'll stay connected with free Wi-Fi across all of the buildings.

Keeping you connected with friends and family, while ensuring you can study uninterrupted, is a key part of the living experience at the property.

Properties provide high-speed Wi-Fi for residents, included in the price of rent, and free from usage caps, limits or hidden costs.

Details on how to connect to your property Wi-Fi will be included in your online induction, and you will also receive a guide on check-in.

Your devices won’t connect automatically when you are connected to the Wi-Fi, so you will need to connect each device manually.

The residence team encourage residents to contact the Wi-Fi provider directly if you are experiencing issues. Contact details will be found in the Wi-Fi connection guide you will receive when you check-in. If there is a property-wide problem or if, for any reason, the Wi-Fi needs to be disconnected, your property team will contact you in advance of this happening.

• Provider: ASK4
• Devices: 6
• Bandwidth (Wireless Speed MB): 100
• Bandwidth (Wired Speed MBps): 200

You may find your broadband speed varies during the time of day; for example, during the peak time of 7pm to 11pm, or there may be other factors affecting your speed, e.g. uploads running in the background, security features performing scans, etc.

Your personal Wi-Fi connection is available in your flat. If you wish to connect to Wi-Fi in common areas, please contact your reception team who will be able to give you the guest log-in details.

You will need to let your property team know, either in-person at reception, or via email, telephone call or via the property app, when you have a maintenance issue.

They will make sure this is logged on the maintenance system for the dedicated in-house maintenance team to investigate and fix. Try to provide as much detail as possible when logging a maintenance request, as this will help the team to gather the correct tools needed or receive assistance from an external contractor where required.

This can depend on the severity of the issue, however the property team aim to respond to emergency repairs within 4 hours.

When your request is logged onto their system by the residence team, it is automatically graded based on priority. For example, an emergency request would be an overflowing toilet or loss of water/heating, whereas a moderate request could be a lightbulb change or a request for an extra piece of furniture.

If the property team need to ask an external contractor or specialist to investigate your maintenance issue further, they will always let you know. This usually happens when problems are identified with materials and services such as main entrance doors, lifts, electricity, water or CCTV. Where possible, the property maintenance teams will try their best to fix the issue without support from an external contractor.

From 24/7 onsite support to comprehensive signposting, they've got your best interests at heart around the clock.

Wherever you are in your student journey, you may end up facing pressures related to uni life on top of all the stresses and anxieties that modern life can throw your way.

Knowing where to turn when times get tough can really help to give you peace of mind, so you can look after your mental health while you’re living in student accommodation.

Anti-social behaviour can be any behaviour that causes, or may cause, distress, nuisance, annoyance, alarm or harassment to other residents, Property team members, contractors, visitors to the property or the wider community. For example, playing loud music late at night, using illegal drugs, smoking in your flat or using threatening or abusive language towards other residents or residence team members.

The property teams are available 24/7 to support you with any concerns around anti-social behaviour in your property. You can speak to one of the team in reception or contact them via the property telephone, live chat or email.

They can then take appropriate action. This might include speaking to the resident(s) in question about the obligations in their tenancy agreement and the effect of their behaviour on others, or informing their guarantor, university or other authorities.

If you witness an incident where there is immediate risk to others, you should alert emergency services by ringing 999 immediately.

If you are an overseas student planning to study at university in the UK, then you will need to apply for a student visa before arriving.

Before you can complete your visa application, there are a few things you need to make sure you have:

• an unconditional offer of a place on a course from a licenced student sponsor (university or college). If your place of study is a licenced student sponsor, they will be able to send you your reference number (also known as CAS (Confirmation of Acceptance for Studies)) which you will need to add to your visa application
• proof of English language skills. Your university or college will let you know if you need to pass an exam by an approved provider
• A valid passport or travel documents.

These are the essentials you’ll need before making your application. Other information and documentation you may be asked for include:

• Proof your parent(s) or guardian(s) consent to you studying in the UK (only required if you are under 18 years of age)
• Certificates of education
• Proof of finances and that you have enough money to support yourself and pay for your university course.

The official UK Government website states that you will receive a decision with three weeks, however this may be longer or shorter depending on when you submit your application and if further documentation and information is required.

If you have all the required documentation then we suggest applying as soon as possible, so if there are any delays in receiving your visa, you have plenty of time to enquire ahead of your check in date. UCAS suggests applying before August, as this is the busiest time for student visa applications and you may not receive a decision in time.

If you're coming to the UK from overseas, travelling light will make the experience less stressful.

To learn more about the deposit requirement, please check the policy section above, or feel free to reach out to your amber agent.

For more details about guarantor requirements, refer to the policy section above or connect with your amber agent.

For more information on payment plans, refer to the policy section above, or contact your amber agent for assistance.