Sadly, they do not allow pets at sites. However, they make an exception for residents who require the assistance of a trained and registered Service Dog or Assistance Dog.

Any requests for emotional support animals that are prescribed by a licensed mental health professional are assessed on a case by case basis.

Yes, you can specify where you would like your room to be – from those which are still available – at the time you book.

The online booking system will show the gender of those who have already booked a room in your chosen flat, if this information is available.

If you want to make a group booking with people you already know, for more information you can be in touch with amber agent.

Yes. If you’d like to share with friends, you can find and select rooms in the same flat on the booking portal. Alternatively, please speak to a member of the amber team and they will be happy to help you.

Yes, they can often arrange this. Please contact our amber team to see if they have availability to see it is possible to book your room for an early move in.

They offer free dual occupancy across a limited number of their studios where both residents are students.

You'll see the dual occupancy symbol next to the room number if it is available when you select the room via the floorplan. They'll ask for your partner's details during the booking stages. Both you and your partner must sign their tenancy agreement and have student status for the duration of the booking.

If your partner is not a full time student as well then unfortunately they cannot live with them.

No, accommodation is non-smoking. You may smoke outside in designated smoking areas. Please do not smoke anywhere near other residents’ windows, as the unwelcome smell of smoke can drift into their rooms.

Yes, they can arrange temporary storage for possessions you don’t want to take home with you. Just ask your Reception team for details.

No, it’s up to you when you come in. If returning late at night, please respect your fellow residents and keep noise to a minimum between 11pm and 7am.

Yes, the vast majority of their sites have a laundry room where you can wash and dry your clothes. These are operated by an independent provider, Circuit Laundry or Miele. You will need to pay to use the machines via a top-up card or their mobile app.

No, so please bring your own sheets, duvet, pillows, towels etc when you move in – or you may prefer to buy them locally on arrival.

No, drugs are not permitted and prohibited items will be confiscated. The tenancy agreement gives management the right to confiscate substances, including ‘legal highs’ without the consent of the resident.

Your post will be delivered to a lockable post box for your flat. Larger items or those that require a signature on delivery will be retained by Reception. You will be notified if Reception receive an item for you, and you should collect it as soon as possible.

To qualify as a resident for management you must confirm that you are a student at a higher education establishment in the UK.

Their sites are home to an international community of students, often studying at a variety of different institutions, and it’s this diversity which can make living with them such a rewarding experience.

They organise regular social events where you can get to know your fellow residents. You will find posters on site telling you what’s coming up soon – or just ask at Reception.

住户的安全是他们的首要任务。所有物业均完全符合现行安全标准。公寓配有火灾报警系统及防火设备，并定期进行测试与疏散演练。建筑亦由外部独立顾问定期审计。

管理团队设有全职、高资质的健康与安全团队，定期巡查各物业。同时委托国家认证服务商维护生命安全系统。此外，所有物业每天24小时、每周7天均有工作人员值守。

他们持续审查安保、消防与安全标准方案。如需了解其消防安全的更多信息，请阅读消防安全更新。

物业内不设餐厅或食堂，但大多数楼宇提供自动售货机，可购买巧克力、薯片、饮料、冰淇淋及其他零食。

有，所有物业均覆盖WiFi，全楼免费使用。网络由其合作伙伴ASK4提供。如连接遇到问题，可在入住时收到的欢迎包中找到联系方式。

住户手册列有禁止物品清单，其中许多因消防安全被禁，如蜡烛、香薰炉、燃气器具及暖风机等。详见下方完整清单。若需确认某物品是否允许，请在入住前咨询现场团队。

任何情况下均禁止携带武器或毒品（包括“合法兴奋剂”）。

禁止携带：蜡烛、烟花、孔明灯、香、香炉、煤油、汽油、液化石油气及液化石油气器具、压缩气体及压缩气体器具、电饭煲（除非带有CE标志）、水烟壶、燃气炉、燃油炉、茶灯、卤素取暖器、裸露发热元件取暖器、风扇取暖器、天然圣诞树、主电压圣诞灯、便携式炉灶。

可在房间详情页查看房间已含物品。需自备或建议携带的物品包括：床上用品、毛巾、洗漱用品、卫生纸、基础厨房用具、衣架及电脑或笔记本。

他们已整理一份物品清单，可供参考或抵达后购买。

不会，需由你和室友自行负责。他们将保持楼宇公共区域（如社交空间、前台、洗衣房）的清洁。

许多住户会制定轮值表，每人分担清洁任务。

Management Student Accommodation是National Codes of Standards成员。该体系旨在为大型学生公寓提供方设定最低专业管理标准，让住户安心享受专业服务。

该守则确保住户享有良好住房管理水平，减少纠纷与误解，出现问题也能迅速解决。

更多信息请访问National Code网站。

所有管理方物业均设有适合残疾学生的房间，包括完全无障碍轮椅客房。欲了解具体房源，请直接联系所选物业。

他们理解大学阶段可能带来压力，初次离家的学生或会遇到困难。

大学承担主要关怀责任，但现场员工受过培训，可提供初步、不显眼的支持。团队与大学关怀及福利服务保持良好关系，并会为需要进一步帮助的学生进行转介。

在线维修门户允许学生随时报修，可通过管理方App或登录管理方账户提交。

与许多提供方不同，所有维修团队均驻场，因此多数问题24小时内解决。对于无法自行处理的，他们仅使用通过严格审核的可信承包商。

他们已为所有签署管理方租赁协议的学生免费安排财物保险。

保障范围、理赔免赔额、理赔流程及升级选项详见此处。

他们提供以下房型：

独卫单间——配备床、带良好照明的学习区、储物空间和独立淋浴间（含淋浴、洗手盆及马桶）。此类房间位于共享套间，需与其他住户共用厨房与客厅。

共享区域配有烤箱、炉灶、微波炉、冰箱与冷柜、用餐区及沙发。该房型深受新生欢迎，利于社交。Studio——独立套房，内设集成厨房与起居区，配有床、带良好照明的学习区、储物空间及独立淋浴间（含淋浴、洗手盆及马桶）。Studio适合追求更多私密性但仍想使用公共设施与社交空间的学生。

Apartment——部分物业还提供独立公寓。设施与Studio相同，但设有独立卧室及更大起居空间，适合情侣或希望合租的朋友。

不可以，不允许转租。

入住后，若房源允许，可申请换房，并需支付换房费用。如需了解是否可换房，请咨询现场经理。

关于押金要求，请查看上方政策部分，或联系您的amber顾问。

关于担保人要求，详见上方政策部分或咨询您的amber顾问。

有关付款计划的更多信息，请参阅上方的政策部分，或联系您的amber顾问获取帮助。

可以，公寓在部分单间套房内提供免费双人入住，但仅限两人均为全日制学生。预订时公寓会要求提供两位租客的信息，且双方都必须签署租赁协议。

若第二位租客不是全日制学生，则无法入住双人入住单间。