New students: Cancellation is permitted without financial liability provided it is requested at least 21 days before the start of the licence period. The cancellation deadline for 44-week contracts commencing in September 2026 is 22 August 2026. Bookings made after this deadline do not benefit from a cooling-off period. Returning students: A 7-day cooling-off period applies from the date of accepting the Terms and Conditions. After this 7-day window, returning students become financially li

After the cooling-off period, the licence agreement is legally binding. Students remain liable for the full licence fee for the entire period of residence unless one of the following grounds applies: Withdrawal from course — the student formally withdraws from their NTU course. Exclusion or refusal of admission — the student is excluded or refused admission by the University. Illness-related suspension — the student has been absent from their course for more than 60 days due to illness an

While cancellation is not permitted after the cooling-off period, if a student wishes to exit their licence, they may arrange a suitable replacement tenant, subject to the following conditions: The replacement must be an existing NTU student not currently residing in accommodation. The replacement must be approved by NTU Student Accommodation Services. The replacement must complete their booking in full, including signing the licence agreement and collecting their keys. The outgoing stu

Students who have formally agreed a suspension of studies with the university for more than 60 days due to illness may apply for early termination of the licence. A minimum of 4 weeks' written notice must be given, and supporting evidence from the University is required. The student remains liable for the licence fee during the notice period.

Contract release requests after the cancellation deadline are assessed on a case-by-case basis. Students must meet all four of the following criteria to be considered: A significant change in circumstance occurred after the cancellation deadline. The change is very serious (e.g. a life-threatening medical condition or unexpected bereavement of an immediate family member). The University was given a reasonable opportunity to resolve the situation where applicable. The student has no opti