Property are in close proximity to several key shopping destinations, ensuring convenient access to a wide range of shopping needs:

Queen Street Mall is just a 6-minute bus ride away, offering a vibrant shopping experience with a variety of stores and eateries. Uptown, accessible with a 6-minute bus ride, provides an array of shopping and dining options for every taste. QueensPlaza can be reached with a 9-minute bus ride, featuring high-end retail stores and luxury brands for a premium shopping experience.

The easiest way to pay your rent is through our fortnightly direct debit system. We also have full upfront payment options. If you wish to pay the full rent amount in one lump sum, you can do this with a credit or debit card at Reception or by bank transfer. International transfers or credit card payments may result in a surcharge from your bank.

The bond is a security deposit registered with the appropriate state-based authority and covers any damage you may cause to the room. Don’t worry, this excludes normal wear and tear. You will receive an email 10 days before your contract start date asking you to pay a security deposit through the Resident Portal. It is refundable at the end of your stay with us if there are no damages, your room is left clean and there is no outstanding rent. You will receive an email when your bond is ready to be returned. Release of your bond from the state-based authority will either be transferred into an Australian bank account of your choice which is the preferred method, or you can arrange for a cheque to be sent to you.

Would you like an express check-in? If you complete your pre-arrival process before arrival your check-in will only take 10 minutes. If you haven’t completed your pre-arrival process, your check-in could take up to 30 minutes.

Your contract will be available 12 weeks prior to your contract start date via our Resident Portal. Once logged in to the portal, you will be able to review and sign your contract prior to arriving at Scape. Make sure to give yourself enough time to read the contract carefully before signing. Once completed, we’ll send you a copy of the final signed contract via email for your records. You’ll also need to upload your Confirmation of Enrolment and Photo ID, plus complete your emergency contact and rent payment information.

Yes. However, to make life easier, these items may be purchased on our website when booking your room, or via our Resident Portal, and can be ready for you on check-in. They can also be purchased from Reception, subject to availability. Get settled early and purchase your bedding pack to guarantee availability.

You can log in to our Resident Portal to buy kitchen and bedding before arriving at property. Alternatively, you can email the property directly.

Yes! To arrange a pick-up service from the airport directly to Scape South Bank, please visit our Airport Transfer page and complete the form at least 72 hours before your scheduled arrival at the airport. Contact your property location for pricing. Alternatively, all major Australian airports have taxi ranks and dedicated pick-up areas for ridesharing services including Didi and Uber that will take you to any of our buildings. There are also public transport options available. Please refer to the following website to plan your trip in advance

Property will welcome you at any time of day or night. To assist with a smooth arrival, we ask residents who plan to arrive outside normal business hours (9.00 to 18.00) to inform us by email at least 72 hours in advance. This way we can make sure a property team member is available to greet you. If you arrive outside of normal business hours, you’ll find contact information at the entrance of the building. Your calls will be answered by a friendly team member who will help you check-in.

Property features a range of communal spaces available to all residents where you can rest and relax or socialise with friends. These include a gaming lounge, outdoor courtyard, BBQ area, social lounge, private cinema and 24/7 gym. We’ll host resident events in these spaces from time to time, but they can also be booked in advance if you’d like them all to yourself!

Of course! This is your home. If you would like to have a guest stay overnight, that is fine too, but you’ll need to be over 18. Unfortunately, overnight guests aren’t permitted in twin rooms, shared apartments or Under 18 rooms. There are also a few rules around guests in the property which staff would be happy to brief you on. You will need to register your guest at Reception, so we know who is in the building for security reasons.

• 4, 5 and 6-bed apartments: once per month
• 8 and 16-bed apartments: once per fortnight

• Mopping and vacuuming floors
• Dusting
• Wiping down all hard surfaces
• Cleaning the shared bathroom

• Cleaning inside bedrooms/ensuites
• Washing dishes or emptying dishwashers
• Removal of rubbish