If you select a room type that is currently unavailable our team will contact you to offer you another room type, or we can place you on a waiting list free of charge for your original room choice.

Yes, however it is much quicker to do so online.

We accept applications all year round.

Booking early will ensure you have the best chance of securing your preferred room type.

Yes, please contact our amber agent if you need to extend your stay and we will be happy to advise. However, this is subject to availability.

They are committed to assisting everyone and to be inclusive to everyone who wants to stay with them so if you have a special requirement then please don’t hesitate to ask them ahead of your booking or please mention this on your application form and they will do their best to accommodate your requirement.

Yes, they accept groups. Please contact our amber agent before making your reservation to discuss availability.

Yes – please make it clear on the application form who you would like to share with. It is best to book early so that this can be arranged as it is subject to availability.

While they don’t have a group discount scheme, from time to time they have special deals and other promotions which may be in place when you are booking so please ask our amber agent for more information.

In all cases you can choose a specific ‘room type’.  Dependant on the property, you may also be able to choose a specific room of your choice.  Please contact the property for details.

They try their utmost to allocate likeminded students together (eg based on year of study).  Single-sex apartments are also available. However, this is subject to the type of rooms booked by their students and may not always be possible.

Residence team will always first try to establish if there is anything that can be done to help you and your housemates to live in harmony without anyone moving room. However, move requests will be accommodated whenever possible, subject to availability and a cleaning/admin charge.

The rates are set to offer our students the best possible value and unfortunately cannot be negotiated.

Weekly rent quoted is exclusive of utility charges an additional fixed (subject to a fair usage allowance) utilities charge applies. Consult the amber agent what the property offers for specific details.

Properties generally have limited or no parking facilities but this will vary from property to property. Please enquire at your specific property for details.  However, all their properties are well served by public transport.

Yes, they will sign for them and keep them at reception for you to collect.

Utilities and amenities vary from property to property, specifics for your property are details on the specific property page.

They do not provide bedding.

This will depend on what accommodation you are staying in so please check with the accommodation team.

No, students will be expected to maintain the cleanliness of the shared facilities and their own bedroom. If however you would like to have your apartment cleaned for you it may be possible to arrange this for an additional charge

Their on-site maintenance team will try to resolve any issues you raise with them on the same day as you log the issue with them. All issues must be logged via their student portal. Where they need to arrange parts and the issue cannot be resolved that day they will keep you informed at all times as to what the likely timescales are.

Sorry, they do not allow pets.

There are public transport options on your doorstep and the city centre is also within walking and cycling distance.

Your welcome pack will provide full details.

Resident co-ordinators 是和你一样的学生，住在这里，每周受雇工作少量小时以协助支持住户。担任 resident co-ordinators 需负责前台接待并协助他们繁忙的活动计划。

将简历和求职信发送至他们的 Accommodation Manager，他们会联系你提供更多信息。

可以，请提前登记过夜客人。设有停留时长限制并适用部分条款与条件。

没有，学生可自由出入。但须随身携带学生证以备查验。

访客可停留至晚上11点，除非已登记为过夜客人。

可以，但出于健康与安全原因，过夜客人申请须提交至前台。由于你的公寓与其他住户共享，为确保所有人安静生活，该政策按“公平使用”原则执行。

公寓提供24/7前台服务并配备CCTV监控系统。所有卧室均配有独立门锁。夜间时段大门上锁，仅注册学生证的持有人可进入。

他们会在你抵达前联系所有学生安排入住时段。

他们的公寓为全套家具，但请查阅学生手册了解你所住楼宇的具体物品清单。

他们还与 Unpacked 合作，为英国住宿提供学生床品包、厨房包等首选服务，可提前订购并在你抵达新家时备好。

请查看具体公寓了解更多详情。部分公寓配有独立洗衣机，但通常每栋公寓均设有现场自助洗衣房（使用需付费）。

欲了解押金要求，请查看上方政策部分，或联系你的 amber 顾问。

关于担保人要求，详见上方政策部分或咨询你的 amber 顾问。

有关付款计划的信息，请参见上方政策部分，或联系你的 amber 顾问获取帮助。