是的，包裹可以送到前台，团队会为您安全保管，方便您取件。

他们推荐尽早预订以确保您心仪的房间，并获取最佳价格。房间分配采取先到先得的原则，早订者还可能享受限时优惠。

抱歉 - 只有满18岁的学生才能在入住当天预订。

当然可以！在预订时您可以请求指定的房间或楼层。他们会根据空房情况尽量满足您的偏好。

大约20至30分钟。您将有时间查看房间和配套设施，并提出您可能的疑问。

价格在全年内会增长，所以尽早预订是确保获得较低价格的最佳方式。有些促销优惠可能适用 - 敬请关注！

根据空房情况，可以的。如果您希望延长住宿时间，请在租期内与团队联系探讨您的选择。他们给现有住户优先重新预订下一学年的权利，通常以优惠价格。

如果您有残疾、健康问题或特殊需求影响您的住宿要求，请在预订前与他们的房产团队联系。他们的团队可以提供咨询，并指导您完成配房和预订流程，尽可能满足您的需求。

作为他们申请流程的一部分，他们收集关键信息以确认您的身份和资格。这有助于他们确保他们公平、安全地提供住宿，特别是在涉及国际付款或担保人时。他们还进行例行检查以遵守英国金融法规，包括筛查金融制裁（根据英国政府金融制裁实施办公室，或OFSI的要求）。别担心 - 这是一个快速且安全的流程，仅用于合规目的。

有时根据房间可用性，提前到达是可能的。如果您希望早于您的租赁开始日期到达，请与物业团队联系，他们将尽最大努力满足您的需求。

是的 — 请携带有效的带有照片的身份证明（护照或驾照）以及您的学生身份证明。您的欢迎礼包里包含了您需要知道的全部信息。

连接很简单：在您的设备上启用WiFi并连接到ASK4 Wireless。打开浏览器 — 您将直接被带到ASK4的注册页面。使用您的电子邮件地址注册并按照分步指南进行操作。一旦注册完成，您就可以开始使用了。您的登录信息在整个建筑内都有效 — 包括公共区域。只需选择ASK4并使用您的详细信息登录。在您的智能手机上启用WiFi通话。它允许您通过建筑的WiFi进行通话和发送短信，这样您就始终在线。详情如下：速度：高达250 Mbps。连接：一次最多可连接6个设备。支持：如果您遇到任何问题，请联系ASK4直接。

这取决于您的建筑物！在这个物业中，每个工作室都有自己的洗衣机/烘干机，包含在您的租金中。

不用——别担心，你不需要它。英国夏季通常比较温和，他们的建筑设计得一年四季都保持舒适。

可以！每个房间都有自己的可调节暖气设备，所以你可以根据个人喜好设定温度。不管你喜欢热一点、冷一点还是介于两者之间——一切都在你的掌控之中。

所有房产建筑都配备了新鲜空气流动系统，确保你的空间通风良好，每天感觉清新。

邮件将被投递到前台的信箱里。大包裹在我们团队的办公时间内由我们签字收取。确保你的全名和房间号写在你的包裹上！

所有建筑物都是无烟环境。这意味着室内或任何共享或室外区域都不允许吸烟。

不需要！内容保险已经包含在您的租金里了。不要忘记用Howden for Students（My Endsleigh的新名称）注册，以获得您的保险覆盖。如果您想要额外的安心，您可以选择升级您的保单——这可以包括您外出时的笔记本电脑和手机等物品的保险。

您可以通过物业应用报告维修问题。在您的欢迎包中有下载和使用该应用的指南，或者如果您需要帮助，只需在前台咨询即可。

他们在所有我们的住宿地定期举行社交活动。在您的前两周内，您将被邀请参加一个欢迎活动，以会见其余物业社区的成员！

您租约开始前几周，他们的房产团队将与您联系以预约入住时段。预约时段非常重要，这样他们就能知道何时期待您的到来，并确保为您的到来做好准备。除非您与前台团队安排了更早的时间，否则入住从您合同开始日期的上午10点开始。如果您在前台工作时间外到达，请提前通知他们，这样我们可以帮您安顿下来。

当然！访客是受欢迎的。请确保他们尊重建筑和您的室友。允许过夜客人住宿，但有天数限制，请向前台咨询详情。

如果您错过租金支付，您可能会产生迟交费用，并且可能影响您的租约。他们会发送提醒，但设置直接借记是最简单的方式来保持按时付款。如果您支付有困难，请联系团队——他们在这里帮助您。

他们清洁所有公共区域，但您的房间和公共厨房（如果适用）是您的责任。如果您需要个人清洁服务的建议，请咨询前台。

视可用量而定，您可能可以换房。如果您想搬家，请向前台团队说明——所有换房必须由物业团队管理并批准。未告知他们换房是不允许的，因为这会影响租赁协议和健康与安全协议。

当然——他们希望您感到像在家一样！您可以添加个人风格的东西，比如照片和软装饰，但请避免可能会损坏房间的物品。如果您不确定允许什么，请向前台咨询。

他们通常不提供床上用品，所以请自备或计划到埗时购买。如果需要帮助寻找当地的商店或在线选项，请联系您的团队。

是的！我们所有的建筑都提供自行车存放。请注意自行车不在居住内容保险的覆盖范围内，所以我们建议您自行购买保险。

他们不提供提前到达的行李寄存服务，但是附近有当地的服务，您的旅行提供商可能也有提供。

不，不包括餐食——但是每个房间都有厨房可以使用，你可以自己做饭。他们愿意为您指出当地的超市和用餐地点！

使用物业管理应用程序报告任何维修问题。对于紧急问题，请联系前台或非工作时间服务——他们会很快解决。

是的！您的房间在整个租赁期间都是您的。假期期间不需要搬出。

不，假期期间你的个人物品可以留在房间内。离开时确保门已上锁。

部分住宿地提供现场停车位，但除非有明确说明并书面确认，否则不包含在租金中。任何停车许可证的费用都与租赁合同分开。如果提供，空间非常有限，按照先来先得的原则提供——如需了解可用性和定价，请与管理团队联系。

没有宵禁，但他们确实要求你表现出考虑——尤其是深夜。保持噪音低沉并照顾你的邻居。

是的——他们的队伍在办公时间内在这里，并且他们有一条紧急支持热线供任何紧急事项联系。

您必须是全日制学生才能与他们同住。如果您在大学的位置尚未确认，请在预订前了解他们的取消政策。

是的，如果您观看、流播或录制节目，包括像iPlayer这样的点播服务，您需要电视许可证。这适用于您用来观看节目的任何设备。

如果您是有资格的全日制学生，您将免于支付地方税。您必须向他们提供您的免税证书，您的大学可以安排。

您需要向您物业的住宿团队提出正式申请。换房需视实际空房情况决定，如果批准，您将获得确认换房细节的新文件。

任何物业或场地区域均不允许使用电动滑板车。

在物业，他们提供的不仅仅是出色的住宿。他们的全包租金覆盖了基本设施，他们的活动将人们聚集在一起，他们的团队也总是随时准备为您提供支持。无论是工作室还是合租公寓，您的空间设计都有助于您顺利入住并建立联系。

您的租赁期结束后，您将收到 MyDeposits 的一封电子邮件，要求您登录并确认您的押金退还。如果您之前尚未创建帐户，系统会提示您设置一个帐户。从那里，您可以查看提议的金额并添加您的银行详细信息，以便处理退款。

尽快告知他们。他们致力于创造一个安全、包容和支持的环境。无论您的孩子需要在可访问性、健康或其他任何方面获得帮助，他们都会尽力提供帮助，并且如果需要，也可以将您与外部服务联系起来。

是的。如果您是看护休假者，他们在这里支持您。无论您需要更灵活的支付计划还是帮助安顿下来，只需联系您的住所团队。他们会尽一切努力使您搬到物业的过渡顺利且得到支持。他们还与值得信赖的合作伙伴合作，在需要时提供额外帮助——这可能包括支持购买基本用品或在您居住期间访问其他服务。

他们会在您到达前发送一份欢迎指南，包含您需要准备的所有信息。

在您的租期开始前几周，他们的物业团队会联系您预约入住时段。预约时段很重要，这样他们就知道何时期待您的到来，并且可以确保一切为您的到来做好准备。

是的，楼内有一间设施齐全的健身房，所以您可以在任何适合您的时候进行锻炼。

Yes. Staff are available on site during office hours, and there is usually an out-of-hours phone line or support process for urgent issues when reception is closed.

To live at a LUNA Students residence you must be a full time student. You can usually book with either a conditional or unconditional university offer, but you should read the cancellation policy carefully if your place is not yet confirmed.

Yes, you need a TV licence if you watch or record live TV broadcasts on any channel, or if you use BBC iPlayer, regardless of the device you watch on. This is a legal requirement in the UK and is not included in your rent.

Full time students are normally exempt from paying council tax. You will usually need to provide your local council or the accommodation provider with a council tax exemption certificate from your university to confirm your status.

Yes. Standard contents insurance is included in your rent via the appointed provider, but you’ll need to register to view your cover details, check what’s included and decide whether you want to buy any optional upgrades.

You can request a room move by speaking to your accommodation team. Moves are subject to availability and approval, and if agreed, you’ll receive updated paperwork confirming your new room and any changes to your contract or payments.

No, you don’t need to move out during holiday periods. Your room is yours for the full contract term, and you can leave your belongings in place when you go away.

Yes, you can have up to a small number of visitors in your accommodation at any one time, and overnight guests are generally allowed for a limited number of nights per week. Exact limits are set out in your residence rules, so check with your property team if you’re unsure.

No. E-scooters are not permitted anywhere inside LUNA properties or within their grounds for safety reasons.

LUNA focuses on more than just providing a room. The brand emphasises well designed spaces, inclusive events, strong support from on site teams and all inclusive bills, all designed to help you settle in quickly and feel part of a community.

If your child has additional needs relating to accessibility, wellbeing or other circumstances, contact the property team as early as possible. LUNA aims to create a safe, inclusive and supportive environment and can work with you and your child to put appropriate support and adjustments in place, as well as signpost to external services where helpful.

Bridgeside: Yes – safety’s a big deal at Bridgeside, and we’ve got you covered. The area around Radmarsh Road has a local crime rate that’s 61% lower than the Nottingham average, and being so close to the University of Nottingham’s Jubilee Campus means there’s always a good amount of foot traffic and a visible campus security presence nearby. It’s well-lit, well-connected, and designed to help you feel at ease. On top of that, the building itself has 24/7 CCTV, controlled access, and private grounds – so whether you’re coming back from a late lecture or an evening out with mates, you can relax knowing you’re coming home to a secure space. Bridgeside also puts you in a great spot for everyday student life. From peaceful parks like Radford Rec and Wollaton Park to supermarkets, cafés, and local gems just around the corner – everything you need is close by. Buses into the city centre are quick and easy, so whether you’re heading out or winding down, it’s all on your doorstep.

Being a guarantor means you agree to cover the student’s rent and any damage charges if they are unable to pay. You must usually be based in the UK, over 18 and able to provide proof of ID and income. The guarantor agreement is legally binding, so you should read it carefully before signing.

A resident's guarantor must be a UK-based adult over the age of 18, who is financially stable and agrees to take responsibility for the rent if the resident is unable to pay. They’ll need to provide proof of ID and income. If you do not meet these criteria, don’t worry—there are now two great options available to help: Leap: We’re fully integrated with Leap Guarantor, making it easier than ever to get a UK guarantor. Students can apply directly through our booking platform with 24/7 availability, instant decisions, and a fast, digital process. It’s a smooth and seamless option that removes a common hurdle when booking your accommodation. Housing Hand: We also continue to work closely with Housing Hand, a trusted partner who acts as a guarantor for both UK and international students in exchange for a fee. Additional costs apply—please visit the Housing Hand website for full details. Both options are now available through our systems, giving you more flexibility and making it even easier to secure a place with us.

It depends on the building. At Burnsall House, Trapezium and Burley Studios, every studio has its own washer dryer included in the rent. At Bridgeside there is a shared laundry room run by a third party, and washes are chargeable. Direct bookings within certain offer periods may include a laundry credit to help cover costs.

At Burnsall House, Trapezium and Burley Studios, there is an on site gym included in your rent. At Bridgeside, residents can instead pay to access the University of Nottingham’s Jubilee Sports Centre, which is just a short walk away.

Studios include everything you’d find in an en suite room plus a private kitchenette with combi microwave oven, two ring hob, under counter fridge with freezer compartment and sink, dining area or breakfast bar, extra storage and worktop space, a smart TV and, in most LUNA studios (Burley Studios, Trapezium and Burnsall House), an in room washing machine. Studios at Bridgeside do not include a washing machine.

Your rent covers electricity, water, WiFi and standard contents insurance. At most LUNA buildings (Burnsall House, Trapezium and Burley Studios), studios also include in-room laundry. At Bridgeside, laundry is available in a shared, chargeable laundry room, though direct bookers for certain booking periods may receive laundry credit. The only common extra cost for most residents is a TV licence if you watch live TV or BBC iPlayer.