Of course! They are very proud of their properties and would love to show you around. If you want to bring some friends or family members that’s absolutely fine too – they just ask that you speak to their Residents’ Team in advance so they can make sure they have some rooms available to show you. If you find yourself in the area and haven’t had a chance to speak to they you can still pop in, whilst they might not have a room to show you they will still be able to show you around their Residents’ Shared Spaces.

They can also offer online video viewings if you don’t live locally so let they know what works for you!

Please get in touch with their Residents’ Team – they are experts on their properties and most have rooms with varying levels of adaptations so their team will be able to help you.

If you book online with the help of amber agent, and you indicate you have a medical condition, the booking process will automatically pause so you can speak with them.

Yes! The residence team know that choosing who you live with is really important so in their properties with shared apartments group booking can easily be organised by getting in touch with your amber agent.

A few weeks before the start of your tenancy they will get in contact to ask you to watch our induction video and book a move-in slot. You will need to do this so they can make sure they are expecting you!

Yes! Order bedding, kitchen packs and other uni essentials from their shop.

Yes, unless they tell you they're covering it, if you watch or record programmes as they are being shown, watch catch up TV such as iPlayer or watch live TV online you will need a license.

This applies to any provider you use and any device, including a TV, desktop computer, laptop, mobile phone, tablet, games console, digital box or DVD/VHS recorder.

Student accommodation is often not a suitable environment for pets and that’s why pets of any shape or size aren't allowed.

They're all grown-ups here so of course occasional overnight guests are allowed. Please don't invite someone to stay for more than three consecutive nights though, and always check with your flatmates first that they're ok with extra house guests.

Yes, they conduct inspections at least three times during your tenancy. They'll keep an eye on cleanliness and hope not to see any damage and missing items. After each inspection they will tell you if any charges need to be made to put something right. You will be invoiced immediately for recharges for the first two inspections and on the final inspection a deduction will be made from your Tenancy Deposit. The cost of recharges for cleaning, damages and missing items can be found in the Residents’ Handbook.

No, your room is yours for the whole of your tenancy. You only need to move out at the end of the agreement. It will be your responsibility to check with the local Council if Council Tax will be due if you stay during the holidays.

As part of your contract you have agreed to look after your room and not cause any damage. They know accidents do sometimes happen so a list of possible damage charges are available in their Residents’ Handbook.

所有物业均为无烟环境，包括各类电子烟和雾化器。任何私人或公共区域均禁止吸烟，包括卧室、浴室、厨房及所有室内社交空间。指定吸烟区设在楼外。若携带电子烟或雾化器，请确保充电器符合英国或欧盟安全标准，否则将在房间检查时被没收。所有毒品使用（包括笑气）在物业内均被禁止。

他们希望你享受入住体验，但也可能偶有疏漏。所有投诉都会被认真对待，他们将尽力一次性解决问题。如需帮助或建议，请先与总经理沟通。如需查看投诉流程，请下载本指南。

关于付款计划，请参见上方政策部分，或联系你的amber顾问获取帮助。

公寓相信所有住户都希望生活在安全、整洁的环境中，彼此尊重，爱护家园与周边社区。请阅读《反社会行为政策》，了解对任何反社会行为的管理方式。

关于担保人要求，请参见上方政策部分，或联系你的amber顾问。

请联系所选物业的住户团队获取详细信息。接受18岁以下住户的物业将在预订流程中要求额外步骤，包括指定一位责任成年人作为联络人；入住后，我们建议每月与总经理会面一次，但由你决定。