You can choose to keep your current room or a different one. If you fancy a change and want to book a new room type, this can either be at your current accommodation or another city.

Your tenancy agreement, which was signed at the point of you accepting your accommodation, will show the date that your tenancy begins – which is also your arrival date.

Depending on availability, some accomodations do offer early arrival. They know that plans change, sometimes unexpectedly, which is why they offer flexible tenancies

The Accommodation teams will match you to a room and flat based on any additional requirements you have outlined in your booking, but this can’t always be guaranteed.

Guests may stay for a maximum of three nights per week, unless otherwise approved by the accommodation team.

You’ll need to register to enable your policy and see:

• What is and isn’t covered
• Key exclusions - where cover isn’t provided
• Policy excess – the amount you pay when you make a claim
• How to make a claim
• Personalise cover

The accommodation teams are available 24/7 to support you with any concerns around anti-social behaviour in your property. You can contact the residence team via the property telephone, live chat or email or speak to one of the team in reception. They can then take appropriate action. This might include speaking to the resident(s) in question about the obligations in their tenancy agreement and the effect of their behaviour on others, or informing their guarantor, university or other authorities. If you witness an incident where there is immediate risk to others, you should alert emergency services by ringing 999 immediately.

Shared flat

This is the most common room type booked by a group of friends. Shared flats, with or without individual en-suites, go from three bedrooms to ten, so you can live with a smaller or bigger group of friends. You will need to speak to your property team directly about their shared flat availability, to make sure you’re booking the one that’s right for you.

Two-bedroom apartment

If it’s just you and one other mate, then you might prefer a two-bedroom

apartment rather than a shared flat. You’ll have your own bedrooms and a shared bathroom and kitchen/living area, which will be easier to keep tidy with just two of you! Only select properties have two-bedroom apartments, so be sure to double check on the property page when making your booking.

Only Studio rooms, of any style, can be booked under a dual occupancy.

Yes, to qualify for dual occupancy both the lead customer and the second tenant must be enrolled at university.

During the first part of the booking process, there is the option to request an accessible room. This enables our property teams to find the most suitable room for you that meets all your needs.

There is a dedicated ‘Additional information’ section during the booking process, which allows you to make a note of your living preferences and any additional requirements you might need. Once you have completed your booking, your property team will be able to see the information you have added and allocate you a room based on your preferences.

It’s never too early to secure your accommodation! Booking early gives you peace of mind that you’ve got one of the most important parts of the uni to-do list ticked off.

If you’re already living with the property, rebooking your room as soon as booking opens means you can secure the same room you’re currently got. Plus, you don’t have to pack all your belongings and move them to another room!

As a resident of the property, you can quickly and easily rebook your room by getting in touch with the amber agent.

The location of the property and its facilities are an important factor to consider, especially if you’re moving to a new city. Whether you're going to be studying on campus full-time or mixing it up in a blended learning environment, you're going to need to get to know the city you'll be moving to.

In terms of living space, some key things to think about when looking for last-minute student accommodation include:

• How close the accommodation is to your university campus and the city centre
• What extra facilities are available: study rooms, communal social areas, gyms etc.
• What room type would make you feel the most comfortable living away from home

The property team never want you to dislike where you live and if they can do something to make your living experience better, they will.

They would always advise speaking to your property team directly if you would like to change/move rooms. They will be able to see the room availability, so they can advise you of any empty rooms that you can swap to.

It’s important to note that they can’t offer a room which is graded lower than your current room. For example, if you are in an en-suite silver room but the only available spare rooms in the property are en-suite bronze, we wouldn’t be able to make the swap. However, you can upgrade if there is availability: for example, moving from an en-suite silver to an en-suite gold.

When additional requests are made during the booking process, the property teams try their best to accommodate as many requests as possible. These requests aren’t guaranteed and are dependent on the availability at your property.

Essays to write, gaming to stream. Rest assured you'll stay connected with free Wi-Fi across all of the buildings.

Keeping you connected with friends and family, while ensuring you can study uninterrupted, is a key part of the living experience at the property.

Properties provide high-speed Wi-Fi for residents, included in the price of rent, and free from usage caps, limits or hidden costs.

Details on how to connect to your property Wi-Fi will be included in your online induction, and you will also receive a guide on check-in.

Your devices won’t connect automatically when you are connected to the Wi-Fi, so you will need to connect each device manually.

The residence team encourage residents to contact the Wi-Fi provider directly if you are experiencing issues. Contact details will be found in the Wi-Fi connection guide you will receive when you check-in. If there is a property-wide problem or if, for any reason, the Wi-Fi needs to be disconnected, your property team will contact you in advance of this happening.

• Provider: ASK4
• Devices: 6
• Bandwidth (Wireless Speed MB): 100
• Bandwidth (Wired Speed MBps): 200

You may find your broadband speed varies during the time of day; for example, during the peak time of 7pm to 11pm, or there may be other factors affecting your speed, e.g. uploads running in the background, security features performing scans, etc.

Your personal Wi-Fi connection is available in your flat. If you wish to connect to Wi-Fi in common areas, please contact your reception team who will be able to give you the guest log-in details.

You will need to let your property team know, either in-person at reception, or via email, telephone call or via the property app, when you have a maintenance issue.

They will make sure this is logged on the maintenance system for the dedicated in-house maintenance team to investigate and fix. Try to provide as much detail as possible when logging a maintenance request, as this will help the team to gather the correct tools needed or receive assistance from an external contractor where required.

This can depend on the severity of the issue, however the property team aim to respond to emergency repairs within 4 hours.

When your request is logged onto their system by the residence team, it is automatically graded based on priority. For example, an emergency request would be an overflowing toilet or loss of water/heating, whereas a moderate request could be a lightbulb change or a request for an extra piece of furniture.

If the property team need to ask an external contractor or specialist to investigate your maintenance issue further, they will always let you know. This usually happens when problems are identified with materials and services such as main entrance doors, lifts, electricity, water or CCTV. Where possible, the property maintenance teams will try their best to fix the issue without support from an external contractor.

从24小时全天候现场支持到全面的指引服务，他们始终将你的最佳利益放在首位。

无论你处于学生旅程的哪个阶段，除了现代生活带来的各种压力与焦虑，你还可能面临与大学生活相关的困扰。

在困难时期知道向谁求助能让你真正安心，从而在入住学生公寓期间更好地关注自己的心理健康。

反社会行为指任何已经或可能给其他住户、物业团队、承包商、访客或更广泛社区带来困扰、滋扰、烦恼、恐慌或骚扰的行为。例如深夜大声播放音乐、使用非法药物、在房间内吸烟，或对其他住户及公寓工作人员使用威胁性或辱骂性语言。

物业团队24小时随时为你提供关于公寓内反社会行为的支持。你可以在接待处与工作人员交谈，或通过公寓电话、在线聊天或电子邮件联系他们。

随后他们会采取适当措施，可能包括与相关住户沟通其租赁协议中的义务及其行为对他人的影响，或通知其担保人、大学或其他相关机构。

如你目睹的事件对他人构成即时危险，应立即拨打999报警。

如果你是海外学生并计划在英国大学就读，则需在抵达前申请学生签证。

在填写签证申请前，请确保你已具备以下材料：

• 持牌学生担保方（大学或学院）发放的无条件课程录取通知。若你的学校为持牌学生担保方，他们将向你发送参考编号（即CAS（录取确认函）），需在签证申请中填写
• 英语能力证明。大学或学院会告知你是否需通过指定机构的考试
• 有效护照或其他旅行证件。

以上是申请必备材料，其他可能被要求的信息和文件包括：

• 父母或监护人同意你在英国学习的证明（仅适用于18岁以下申请人）
• 学历证明
• 资金证明，证明你有足够资金支付学费并维持生活。

英国政府官网表示通常三周内出结果，但具体时间可能因申请提交时段及是否需要补充材料而延长或缩短。

若你已备齐所有材料，建议尽早申请，以便在签证出现延误时有足够时间处理。UCAS建议在八月前提交，因此时为签证申请高峰期，可能无法及时收到决定。

若你从海外来英，轻装出行能让旅程更轻松。

关于押金要求，请查看上方政策部分，或随时联系你的amber顾问。

关于担保人要求，详见上方政策部分，或联系你的amber顾问获取详情。

关于付款计划信息，请参见上方政策部分，或联系你的amber顾问寻求帮助。