你可以选择续订当前房间或换房。如果想换房型，可在本公寓或其他城市重新预订。

你接受住宿时签署的租赁协议上会写明租期开始日，即入住日。

部分公寓在房源允许的情况下支持提前入住。公寓理解计划可能生变，因此提供灵活租期。

住宿团队会根据你在预订中注明的额外需求为你匹配房间和公寓，但无法100%保证。

客人每周最多可留宿三晚，除非住宿团队另有批准。

你需要注册激活保单并查看：

• 保障范围与除外责任
• 关键除外条款——不承保情形
• 保单免赔额——理赔时需自付金额
• 如何理赔
• 个性化保障

住宿团队24小时待命，协助处理任何反社会行为担忧。可通过公寓电话、在线聊天或邮件联系前台，或直接与前台人员沟通。团队将采取适当措施，包括与涉事住户沟通其租赁义务及行为影响，或通知担保人、大学或其他机构。如目睹他人面临即时危险，请立即拨打999报警。

合租公寓

这是朋友团体最常预订的房型。合租公寓无论是否带独卫，通常从三房到十房，可与少量或多位朋友同住。需直接联系公寓团队确认合租公寓的可订情况，确保预订合适户型。

两室公寓

若仅与一位好友同住，两室公寓可能比合租公寓更合适。你们各自拥有卧室，共用卫浴和厨客区，两人更易保持整洁！仅部分公寓提供两室公寓，预订时请在房源页面再次确认。

仅单间套房（任何风格）可支持双人入住预订。

是的，双人入住的主租户与第二租户均须在大学注册在读。

在预订流程的第一步即可申请无障碍房间，以便物业团队为你寻找最符合需求的房间。

预订流程中设有“额外信息”专区，可填写居住偏好及任何额外需求。完成预订后，物业团队将查看信息并按偏好为你分配房间。

提前锁定住宿永远不嫌早！早订能让你安心，把大学待办清单中最重要的一项打勾。

如果你已入住该物业，一旦开放预订就立即续订，可锁定你现在的同一间房，无需打包行李再搬去别的房间！

作为物业住户，你只需联系amber顾问，即可快速便捷地续订房间。

物业位置及其配套尤为关键，尤其当你初到新城市。不论全日制在校上课还是混合式学习，你都需熟悉即将生活的城市。

就居住空间而言，寻找最后时段学生公寓时应重点考虑：

• 公寓到大学校区和市中心的距离
• 有哪些额外配套：自习室、公共社交区、健身房等
• 哪种房型能让你在离家生活时最感舒适

物业团队绝不希望你对自己的住处不满，只要他们能改善你的居住体验，都会尽力而为。

他们始终建议直接联系物业团队表达换房/搬家意愿。团队可查看房间空余情况，并告知你可调换的空房。

请注意：无法为你提供低于当前等级的房间。例如，你现住ensuite silver房，而物业仅剩ensuite bronze空房，则无法调换；但如有空房，你可升级，例如从ensuite silver升至ensuite gold。

若在预订过程中提出额外需求，物业团队会尽力满足，但这些需求并非保证，需视物业当时空房情况而定。

写论文、打游戏、看直播——所有楼宇均提供免费Wi-Fi，让你随时在线。

保持与亲友的联系，同时确保学习不受干扰，是物业居住体验的重要一环。

物业为住户提供高速Wi-Fi，费用已含租金，无流量上限、无隐藏费用。

连接Wi-Fi的方法将在你的线上入住指南中说明，入住时也会收到相关指引。

设备不会自动连接Wi-Fi，需手动为每台设备分别连接。

如遇Wi-Fi故障，住户团队建议直接联系网络供应商，联系方式见入住时发放的Wi-Fi连接指南。若出现整栋断网或需临时断网，物业团队会提前通知。

• 供应商：ASK4
• 设备数：6
• 带宽（无线速率MB）：100
• 带宽（有线速率MBps）：200

宽带速度可能因时段而异，例如19:00-23:00高峰时段，或受后台上传、安全扫描等因素影响。

你可在公寓内使用个人Wi-Fi；如需在公共区域上网，请联系前台获取访客登录信息。

出现维修问题时，请通过前台、邮件、电话或物业App告知物业团队。

团队会将问题录入维修系统，由专属内部维修团队跟进处理。报修时请尽量提供详细信息，以便团队准备合适工具或必要时联系外部承包商。

视问题严重程度而定，物业团队力争4小时内响应紧急维修。

住户团队将请求录入系统后会自动按优先级分级。例如，马桶溢水或断水/断电属紧急，更换灯泡或添置家具属一般。

如需外部承包商或专业人员进一步检查，物业团队会提前告知。通常涉及主入口门、电梯、电力、供水或CCTV等问题。只要可能，物业维修团队会优先自行解决。

From 24/7 onsite support to comprehensive signposting, they've got your best interests at heart around the clock.

Wherever you are in your student journey, you may end up facing pressures related to uni life on top of all the stresses and anxieties that modern life can throw your way.

Knowing where to turn when times get tough can really help to give you peace of mind, so you can look after your mental health while you’re living in student accommodation.

Anti-social behaviour can be any behaviour that causes, or may cause, distress, nuisance, annoyance, alarm or harassment to other residents, Property team members, contractors, visitors to the property or the wider community. For example, playing loud music late at night, using illegal drugs, smoking in your flat or using threatening or abusive language towards other residents or residence team members.

The property teams are available 24/7 to support you with any concerns around anti-social behaviour in your property. You can speak to one of the team in reception or contact them via the property telephone, live chat or email.

They can then take appropriate action. This might include speaking to the resident(s) in question about the obligations in their tenancy agreement and the effect of their behaviour on others, or informing their guarantor, university or other authorities.

If you witness an incident where there is immediate risk to others, you should alert emergency services by ringing 999 immediately.

If you are an overseas student planning to study at university in the UK, then you will need to apply for a student visa before arriving.

Before you can complete your visa application, there are a few things you need to make sure you have:

• an unconditional offer of a place on a course from a licenced student sponsor (university or college). If your place of study is a licenced student sponsor, they will be able to send you your reference number (also known as CAS (Confirmation of Acceptance for Studies)) which you will need to add to your visa application
• proof of English language skills. Your university or college will let you know if you need to pass an exam by an approved provider
• A valid passport or travel documents.

These are the essentials you’ll need before making your application. Other information and documentation you may be asked for include:

• Proof your parent(s) or guardian(s) consent to you studying in the UK (only required if you are under 18 years of age)
• Certificates of education
• Proof of finances and that you have enough money to support yourself and pay for your university course.

The official UK Government website states that you will receive a decision with three weeks, however this may be longer or shorter depending on when you submit your application and if further documentation and information is required.

If you have all the required documentation then we suggest applying as soon as possible, so if there are any delays in receiving your visa, you have plenty of time to enquire ahead of your check in date. UCAS suggests applying before August, as this is the busiest time for student visa applications and you may not receive a decision in time.

If you're coming to the UK from overseas, travelling light will make the experience less stressful.

To learn more about the deposit requirement, please check the policy section above, or feel free to reach out to your amber agent.

For more details about guarantor requirements, refer to the policy section above or connect with your amber agent.

For more information on payment plans, refer to the policy section above, or contact your amber agent for assistance.