您可以选择续订当前房间或换房。如果想更换房型，可在本公寓或其他城市重新预订。

您签署的租赁协议会注明租期开始日期，即您的入住日期。

部分公寓在有空房时支持提前入住。他们理解计划可能生变，因此提供灵活租期。

公寓团队会根据您在预订时填写的特殊需求为您匹配房间和户型，但无法完全保证。

客人每周最多可留宿三晚，除非公寓团队另有批准。

您需注册激活保单并查看：

• 保障范围与除外责任
• 关键除外条款——不承保情形
• 保单免赔额——理赔时您需自付的金额
• 如何申请理赔
• 个性化保障

公寓团队24/7待命，随时协助处理任何反社会行为问题。您可通过物业电话、在线客服或邮件联系前台，也可当面沟通。团队将采取适当措施，包括向涉事住户说明租赁义务及其行为对他人的影响，或通知其担保人、大学或其他机构。如目睹紧急危险事件，请立即拨打999报警。

合租公寓

这是朋友团体最常预订的房型。合租公寓无论是否带独卫，卧室数量从三间到十间不等，可与小团体或大团体同住。需直接联系物业团队确认合租公寓的可订情况，确保选到合适的户型。

两室公寓

如果只有您和一位好友，可考虑两室公寓而非合租公寓。你们各自拥有卧室，共用卫浴和厨房/客厅，两人打理更轻松！仅部分物业提供两室公寓，预订时请在物业页面确认。

仅单间套房（任何风格）可预订双人入住。

是的，双人入住的主租户与第二租户均须在大学注册就读。

在预订第一步即可申请无障碍房间，物业团队将为您寻找最符合需求的房间。

预订流程中设有“额外信息”栏目，可填写居住偏好及任何额外需求。完成预订后，物业团队将查看您提供的信息，并根据偏好为您分配房间。

It’s never too early to secure your accommodation! Booking early gives you peace of mind that you’ve got one of the most important parts of the uni to-do list ticked off.

If you’re already living with the property, rebooking your room as soon as booking opens means you can secure the same room you’re currently got. Plus, you don’t have to pack all your belongings and move them to another room!

As a resident of the property, you can quickly and easily rebook your room by getting in touch with the amber agent.

The location of the property and its facilities are an important factor to consider, especially if you’re moving to a new city. Whether you're going to be studying on campus full-time or mixing it up in a blended learning environment, you're going to need to get to know the city you'll be moving to.

In terms of living space, some key things to think about when looking for last-minute student accommodation include:

• How close the accommodation is to your university campus and the city centre
• What extra facilities are available: study rooms, communal social areas, gyms etc.
• What room type would make you feel the most comfortable living away from home

The property team never want you to dislike where you live and if they can do something to make your living experience better, they will.

They would always advise speaking to your property team directly if you would like to change/move rooms. They will be able to see the room availability, so they can advise you of any empty rooms that you can swap to.

It’s important to note that they can’t offer a room which is graded lower than your current room. For example, if you are in an en-suite silver room but the only available spare rooms in the property are en-suite bronze, we wouldn’t be able to make the swap. However, you can upgrade if there is availability: for example, moving from an en-suite silver to an en-suite gold.

When additional requests are made during the booking process, the property teams try their best to accommodate as many requests as possible. These requests aren’t guaranteed and are dependent on the availability at your property.

Essays to write, gaming to stream. Rest assured you'll stay connected with free Wi-Fi across all of the buildings.

Keeping you connected with friends and family, while ensuring you can study uninterrupted, is a key part of the living experience at the property.

Properties provide high-speed Wi-Fi for residents, included in the price of rent, and free from usage caps, limits or hidden costs.

Details on how to connect to your property Wi-Fi will be included in your online induction, and you will also receive a guide on check-in.

Your devices won’t connect automatically when you are connected to the Wi-Fi, so you will need to connect each device manually.

The residence team encourage residents to contact the Wi-Fi provider directly if you are experiencing issues. Contact details will be found in the Wi-Fi connection guide you will receive when you check-in. If there is a property-wide problem or if, for any reason, the Wi-Fi needs to be disconnected, your property team will contact you in advance of this happening.

• Provider: ASK4
• Devices: 6
• Bandwidth (Wireless Speed MB): 100
• Bandwidth (Wired Speed MBps): 200

You may find your broadband speed varies during the time of day; for example, during the peak time of 7pm to 11pm, or there may be other factors affecting your speed, e.g. uploads running in the background, security features performing scans, etc.

Your personal Wi-Fi connection is available in your flat. If you wish to connect to Wi-Fi in common areas, please contact your reception team who will be able to give you the guest log-in details.

You will need to let your property team know, either in-person at reception, or via email, telephone call or via the property app, when you have a maintenance issue.

They will make sure this is logged on the maintenance system for the dedicated in-house maintenance team to investigate and fix. Try to provide as much detail as possible when logging a maintenance request, as this will help the team to gather the correct tools needed or receive assistance from an external contractor where required.

This can depend on the severity of the issue, however the property team aim to respond to emergency repairs within 4 hours.

When your request is logged onto their system by the residence team, it is automatically graded based on priority. For example, an emergency request would be an overflowing toilet or loss of water/heating, whereas a moderate request could be a lightbulb change or a request for an extra piece of furniture.

If the property team need to ask an external contractor or specialist to investigate your maintenance issue further, they will always let you know. This usually happens when problems are identified with materials and services such as main entrance doors, lifts, electricity, water or CCTV. Where possible, the property maintenance teams will try their best to fix the issue without support from an external contractor.

从24小时前台支持到全方位指引，他们全天候以你的利益为先。

无论你处在留学旅程的哪个阶段，除了现代生活带来的种种压力与焦虑，你还可能面临大学生活的额外负担。

在困难时期知道向谁求助能让你安心，从而在入住学生公寓期间更好地照顾自己的心理健康。

反社会行为指任何可能或已经给其他住户、物业团队、承包商、访客或周边社区带来困扰、滋扰、惊吓或骚扰的行为。例如深夜大声播放音乐、使用非法药物、在房间内吸烟，或对其他住户及公寓工作人员使用威胁性或辱骂性语言。

物业团队24小时待命，随时为你解决公寓内的反社会行为问题。你可前往前台，或通过公寓电话、在线聊天及电子邮件联系工作人员。

随后团队将采取适当措施，可能包括向相关住户说明其租赁协议中的义务及其行为对他人的影响，或通知其担保人、大学或其他主管机构。

若你目睹的事件对他人构成即时危险，请立即拨打999报警。

如果你是海外学生并计划在英国大学就读，则需在抵达前申请学生签证。

完成签证申请前，请确保你已具备以下材料：

• 持牌学生担保方（大学或学院）发放的无条件录取通知书。若你的学校是持牌担保方，他们会向你发送参考编号（即CAS（录取确认函）），需填入签证申请
• 英语能力证明。大学或学院会告知你是否需通过指定机构的考试
• 有效护照或其他旅行证件。

这些是申请必备材料，其他可能被要求的信息和文件包括：

• 父母或监护人同意你在英国学习的证明（仅适用于18岁以下申请人）
• 学历证明
• 资金证明，表明你有足够资金支付学费及生活费用。

英国政府官网表示通常三周内出结果，但具体时长取决于提交时间及是否需要补充材料。

若材料齐全，建议尽早申请，以便在入住前有时间处理任何延误。UCAS建议在八月前递交，因此时为签证申请高峰，可能无法及时获批。

若你从海外来英，轻装出行能让旅程更轻松。

关于押金要求，请查看上方政策部分，或联系你的amber顾问。

担保人要求详见上方政策部分，或咨询你的amber顾问。

关于付款计划，请参见上方政策部分，或联系你的amber顾问获取帮助。