All-inclusive utility bills, Wi-Fi and contents insurance are all included in your rent!

If you want to change things like your room type, room number, contract length or anything else, just get in touch with the residence team or email them.

They can then let you know if your request is possible, and if so, what the next steps would be and if any charge or change would occur.

You’ll unfortunately have to leave your beloved animals at home – they have a no pet policy across all of their sites.

You can order through their partner Uni Kit Out who provide amazing starter kits from bedroom packs to kitchen essentials. They’ve got you covered if you need to kit your flat out!! What’s even better, is that if you have booked to live with the residence, you get an amazing 10% discount on Uni Kit Out’s kitchen packs. All you need to do is add the discount code DWELL10 when checking out on their Uni Kit Out website.

You can move into your room from the date your contract starts, only if you have paid your correct rent amount and provided all documents. If you’re unsure of when your contract starts, your contract can be viewed in your portal account’s ‘Messages’ section.

Due to them getting your room ready for when you arrive, they will not be able to store any luggage at their residences. You will be able to move your belongings into your room once you have collected your keys.

You need to have provided all documents to support your room booking before you can check in. If you are unsure if you have already done this, or need to speak to someone about it, please call the team or email them.

Other than that, you will need to bring a form of photo ID with you so you can collect your keys – they just need to know they’re handing them out to the correct person!

If you think that you’ll be arriving out of office hours, you will need to speak to your site team – their contact details will be listed in the arrival pack you’ll be informed about via email nearer the start of your tenancy. Each site has different out of office services so you will need to speak to your site about it.

You will collect your keys from your site’s reception, unless otherwise stated by your site or residence team.

They do have car parks at most of their sites but to find out if your site does include one, please contact the office.

On contract start dates, parking your car is free – parking at any other time will incur a charge. Please contact your site team for full costs and details.

Make sure you book airport transfers in advance. If you prefer to take the train, look out for the stations that are closest to you:

MSV: The nearest train station is Oxford Road, a 5-minute walk from them.

MSV South/ The Grafton: The nearest train station is Oxford Road and then hop on a bus just outside the Palace Theatre. Look out for bus routes 41, 42, 43, 142, 143, or 157. After 10 minutes, get off at Whitworth Park and take a short 2-minute walk to their halls.

Cathedral Campus: The closest train station is Liverpool Lime Street. From there, they’re a 5-minute taxi ride away.

Castle Gate: Nottingham train station is just a 10 minute walk away.

Garth Heads: Your nearest station is Manors which is a 2 minute walk to the site

Hotwells House: The nearest train station is Bristol Temple Meads, you can get a taxi from outside which will take 10 minutes

It will be busy, so please be patient with them. They’ll try to keep the queues short as they check everyone in. To keep you going, there will be light refreshments in all site receptions.

For a quicker check-in, let them know when you are coming, so they can gauge the number of students as well the times of arrival, to ensure their sites are staffed correctly.

Top Tip: make sure you don’t unload your car until you have your keys. Or you could be waiting with all your belongings in the queue.

A great way of staying connected is staying social! They have different social media accounts which helps to keep you up to date with what’s happening at your site. These include Facebook,Tik Tok and Instagram.

They’d love all of their residents to get to know one another and make lifelong friends! As a way to help this, they have a Student Engagement team who are always trying to find the next best thing to make your stay more enjoyable – this includes holding fun and exciting events throughout the year!

If you have any event suggestions, the Residential Life team would love to hear them.

Their friendly Accommodation Teams are always there should you need someone to talk to. You can either pop down to the office or speak to them, or they’re only a phone call away – just use these details.

Of course! You can have any one guest staying overnight for 2 nights in any 7 day period – they must be signed in and out at your reception.

Your safety is their priority so all the properties are equipped with security cameras.

Their Manchester Student Village site has 24/7 security, whilst MSV South and The Grafton have mobile patrols to ensure you’re safe at all times. You can also contact the Manchester security team out of office hours.

If you’re a resident at their Weston Court sites and need to speak to someone out of office hours, you just need to call the normal office number, their out-of-hours team will be able to help you with any queries.

Their Cathedral Cathedral site has a 24-hour security presence, which is provided by the Cathedral’s security team.

Garth Heads and Hotwells House have mobile security patrols to cover their sites when the office is closed.

They are partnered with Cover 4 Students and they have arranged contents insurance for all their students staying with them in their residence at no extra cost to you.

Of course! The Wi-Fi is included in your rent. Your internet connection is provided by Glide.

They do have car parking and bike storage at their residence, please call them to check if the property provides these facilities. Please note that you will need to pay to use a car park space – please contact your site team for full prices and details.

They’ll sign for your parcels at your site’s office during working hours, but your letters will be delivered to your flat/house door by Royal Mail. To check out your site’s working hours, please contact them directly.

They can only sign for parcels on your behalf if the parcel has your name and your flat/room number on it. Therefore when ordering items online, please make sure you provide the shipper with your full name and room number. Parcels without full details will not be signed for.

After they sign for your parcel, you’ll receive an email notification from them – please bring along your photo ID when collecting parcels at the reception.

They have laundry facilities at most of their sites, but please contact your site directly for more information. Where they do provide laundry onsite, they work with their laundry partner Circuit to ensure that their rates are competitive.

The communal areas of your flats are your responsibility. All landlord areas will be cleaned by them on a daily basis.

If you are lucky enough to live with them at Garth Heads, Newcastle you will get your communal flat areas cleaned for you every two weeks at no extra cost.

When using electrical equipment on your site please follow some simple rules

• Only use electrical items purchased from the UK

• Do not overload sockets

• Do not leave items plugged in unattended

• Do not use kitchen appliances in your bedroom

It is your responsibility to ensure that the electrical items brought on to the site are safe and free from defects. Do not use any appliances that are broken, have frayed or exposed cables, are showing signs of overheating or dangerous or loose connections.

On inspection, if their team finds any appliance that would be deemed unsafe, this appliance will be removed.

Yes, of course you can! All students are allowed to stay with them until the last day of their contracts. On the last day, rooms must be vacated, and keys handed to reception by 10am. All residents will have their room/flat inspected within 7 days of their contract end date.

Summer stays are available in Liverpool and Manchester, with short term academic year stays available in Newcastle, with a large variety of rooms on offer. They welcome all bookings from large groups to single stays!

If you're wanting to stay with the residences over the summer, then check out our property page or else you can be in touch with our amber sales agent so that you can see the most up to date information.

To stay in the residence, you have to be a student aged 18 years or over by your contract start date, and be in full time study at a U.K university or college  (full time is considered studying for at least 21 hours on your university/college campus).

You can book with us whether you hold a conditional or unconditional offer.

To learn more about the deposit requirement, please check the policy section above, or feel free to reach out to your amber agent.

For more details about guarantor requirements, refer to the policy section above or connect with your amber agent.

For more information on payment plans, refer to the policy section above, or contact your amber agent for assistance.