租金已包含所有公共事业账单、Wi-Fi及财产保险！

如需更改房型、房号、合同时长等，请联系公寓团队或发邮件咨询。

他们将告知是否可行、后续步骤及是否产生费用。

抱歉，所有公寓均实行无宠物政策，请把心爱的宠物留在家中。

可通过合作伙伴Uni Kit Out订购，提供卧室套装及厨房必需品等 Starter Kit。若已预订该公寓，结账时输入折扣码DWELL10，可享厨房套装9折优惠。

合同开始日期起即可入住，前提是已付清租金并提交全部所需文件。如不确定合同开始日，可在门户账户“消息”区查看合同。

因需提前准备房间，公寓无法提前寄存行李。领取钥匙后方可将物品搬入房间。

入住前须提交所有支持订房的文件。如不确定是否已提交，请致电或发邮件联系团队。

此外，领取钥匙时需携带带照片的身份证明，以便确认身份。

若预计非办公时间抵达，请提前联系公寓团队——联系方式将在租期开始前通过邮件发送的抵达包中提供。各公寓非办公时间服务不同，请提前确认。

通常在各公寓前台领取钥匙，除非公寓或团队另有通知。

多数公寓配有停车场，请提前联系办公室确认。

合同开始日当天停车免费，其他时间需付费，具体费用请咨询公寓团队。

请提前预订机场接送。若选择火车，可参考最近车站：

MSV：最近车站为Oxford Road，步行5分钟。

MSV South/ The Grafton：最近车站为Oxford Road，随后在Palace Theatre外乘公交41、42、43、142、143或157路，10分钟后在Whitworth Park下车，步行2分钟即到。

Cathedral Campus：最近车站为Liverpool Lime Street，打车5分钟可达。

Castle Gate：距Nottingham火车站步行10分钟。

Garth Heads：最近车站为Manors，步行2分钟即到。

Hotwells House：最近车站为Bristol Temple Meads，打车10分钟可达。

It will be busy, so please be patient with them. They’ll try to keep the queues short as they check everyone in. To keep you going, there will be light refreshments in all site receptions.

For a quicker check-in, let them know when you are coming, so they can gauge the number of students as well the times of arrival, to ensure their sites are staffed correctly.

Top Tip: make sure you don’t unload your car until you have your keys. Or you could be waiting with all your belongings in the queue.

A great way of staying connected is staying social! They have different social media accounts which helps to keep you up to date with what’s happening at your site. These include Facebook,Tik Tok and Instagram.

They’d love all of their residents to get to know one another and make lifelong friends! As a way to help this, they have a Student Engagement team who are always trying to find the next best thing to make your stay more enjoyable – this includes holding fun and exciting events throughout the year!

If you have any event suggestions, the Residential Life team would love to hear them.

Their friendly Accommodation Teams are always there should you need someone to talk to. You can either pop down to the office or speak to them, or they’re only a phone call away – just use these details.

Of course! You can have any one guest staying overnight for 2 nights in any 7 day period – they must be signed in and out at your reception.

Your safety is their priority so all the properties are equipped with security cameras.

Their Manchester Student Village site has 24/7 security, whilst MSV South and The Grafton have mobile patrols to ensure you’re safe at all times. You can also contact the Manchester security team out of office hours.

If you’re a resident at their Weston Court sites and need to speak to someone out of office hours, you just need to call the normal office number, their out-of-hours team will be able to help you with any queries.

Their Cathedral Cathedral site has a 24-hour security presence, which is provided by the Cathedral’s security team.

Garth Heads and Hotwells House have mobile security patrols to cover their sites when the office is closed.

They are partnered with Cover 4 Students and they have arranged contents insurance for all their students staying with them in their residence at no extra cost to you.

Of course! The Wi-Fi is included in your rent. Your internet connection is provided by Glide.

They do have car parking and bike storage at their residence, please call them to check if the property provides these facilities. Please note that you will need to pay to use a car park space – please contact your site team for full prices and details.

They’ll sign for your parcels at your site’s office during working hours, but your letters will be delivered to your flat/house door by Royal Mail. To check out your site’s working hours, please contact them directly.

They can only sign for parcels on your behalf if the parcel has your name and your flat/room number on it. Therefore when ordering items online, please make sure you provide the shipper with your full name and room number. Parcels without full details will not be signed for.

After they sign for your parcel, you’ll receive an email notification from them – please bring along your photo ID when collecting parcels at the reception.

They have laundry facilities at most of their sites, but please contact your site directly for more information. Where they do provide laundry onsite, they work with their laundry partner Circuit to ensure that their rates are competitive.

The communal areas of your flats are your responsibility. All landlord areas will be cleaned by them on a daily basis.

If you are lucky enough to live with them at Garth Heads, Newcastle you will get your communal flat areas cleaned for you every two weeks at no extra cost.

When using electrical equipment on your site please follow some simple rules

• Only use electrical items purchased from the UK

• Do not overload sockets

• Do not leave items plugged in unattended

• Do not use kitchen appliances in your bedroom

It is your responsibility to ensure that the electrical items brought on to the site are safe and free from defects. Do not use any appliances that are broken, have frayed or exposed cables, are showing signs of overheating or dangerous or loose connections.

On inspection, if their team finds any appliance that would be deemed unsafe, this appliance will be removed.

Yes, of course you can! All students are allowed to stay with them until the last day of their contracts. On the last day, rooms must be vacated, and keys handed to reception by 10am. All residents will have their room/flat inspected within 7 days of their contract end date.

Summer stays are available in Liverpool and Manchester, with short term academic year stays available in Newcastle, with a large variety of rooms on offer. They welcome all bookings from large groups to single stays!

If you're wanting to stay with the residences over the summer, then check out our property page or else you can be in touch with our amber sales agent so that you can see the most up to date information.

To stay in the residence, you have to be a student aged 18 years or over by your contract start date, and be in full time study at a U.K university or college  (full time is considered studying for at least 21 hours on your university/college campus).

You can book with us whether you hold a conditional or unconditional offer.

To learn more about the deposit requirement, please check the policy section above, or feel free to reach out to your amber agent.

For more details about guarantor requirements, refer to the policy section above or connect with your amber agent.

For more information on payment plans, refer to the policy section above, or contact your amber agent for assistance.